Service Standards

At Raine & Horne Real Estate, we strive to deliver outstanding customer service to our clients and vendors at all times. This Customer Service is an expression of our commitment to delivering the best service, as well as providing our clients and customers with a way to provide us with feedback on the service they have received  – both good and bad. 

OUR SERVICE STANDARDS

We aim to provide a consistently professional and high-quality service at all times.

We guarantee that:

  • You will be treated with courtesy and consideration and our staff will endevour to assist you with any real estate query you may have.
  • Your questions and needs will be attended to promptly.
  • We will exercise all due care and professionalism in our dealings with you
  • We will treat you in such a way that you will be happy to recommend our service to others.

 

FEEDBACK & COMPLAINTS

Selling, buying or renting a home is an event for most of us and in most cases occurs only once every few years. It can also be quite a complex and stressful process. Our reputation and our future business are reliant on happy clients coming back over a long period of time and also telling their friends how pleased they were with our service. We welcome feedback from all our clients – good and bad. Tell us when we’ve done a great job and please tell us if we’ve failed to meet your expectations.