Lorna values personal service, commitment and results. Her clients consistently report that she makes the process of selling both simple and enjoyable. She understands the need to communicate effectively to bring about the best results possible in a professional manner. With considerable experience, ranging from the investor or first home buyer markets of modest apartments to the sale of some of the areas most exclusive apartments, Lorna is closely aligned to the subtle market nuances of New Farm's eclectic and diverse demographic and market.
Committed to assisting her clients through every step of the properties listing, presentation and sale, it is Lorna's goal to deliver a level of service that consistently exceeds her competitors. "For me it's not just about making the sale, it's about matching the right buyer with the right home", says Lorna, “That’s where I find we achieve the very best results."
It takes a thorough understanding of both vendors and buyers needs to make the perfect match and Lorna's consultative approach, backed-up by her intimate local market knowledge, ensures she consistently makes the match. Let Lorna and her passion for real estate be your properties' best advantage in an ever changing market.
* 2nd Place QLD Residential Salesperson $ Value June 2013
* 1st Place Top QLD Residential Salesperson $ Value June 2011
* 1st Place Top QLD Residential Salesperson No. of sales June 2011
* 4th Place Top QLD Residential Salesperson No. of sales 2010
* 9th Place Top QLD Residential Salesperson $ Value 2010
* Chairman’s Club 2010 for Elite Salespeople
I am pleased to be able to provide comment on my recent experience of a commercial dealing with Lorna Bailey of Raine & Horne, New Farm.I went into this exercise to sell my investment unit in New Farm, holding a fair degree of scepticism about the market and real estate operatives. I held a fairly strong view of the outcome I expected and was nervous about the strategy Lorna would adopt to lower my expectations to try to secure a sale.
At our first meeting Lorna was very straight forward and openly discussed her assessment of the market, but readily accepted my determination to aim for a maximum result with a genuine commitment to matching the marketing strategy to my goals. I was most impressed when she met every commitment she made in regards to the marketing plan, promotional activities, open houses and ongoing communication on progress. Lorna was much more certain of a good outcome than I was, and along the journey she competently demonstrated that I needed to adjust my expectations to align with the reality of the current marketplace. This came as no surprise to me, but it did give me the confidence that I had not missed the opportunity to obtain the best possible deal in the circumstances. The end result was one that I was very satisfied with and considerably better than I had been led to believe from other agents with whom I had previously discussed the sale. Another satisfying aspect was how professionally she managed the existing tenant, secured his complete co-operation on access and kept him informed of progress. This, along with her dealing with my rental agent, made it much easier for me as I did not need to become involved in any access agreements. In addition she took care of organising some minor repairs that came out of a building inspection.
Lorna was very helpful in providing some advice on managing the overall tenant, rental agent, selling agent relationships and I am certain this helped in getting the result she did. But her involvement did not stop at the signing of the contract. She continued to follow up on progress on the transaction right through to settlement with regular reminders about the need for all the details to be completed to ensure a smooth settlement and transition to the new owner.
The level of trust that developed in the early stages of the transaction carried on for the rest of the time and made it easier for me to accept her views and advice. It also became clear during the sale that Lorna enjoyed a high level of support from her agency principal, which was reassuring as I became confident that I was dealing with a united and supportive team. All in all I was very satisfied with the overall result and I am certain that Lorna achieved a far better result, closer to my goal, than I could have achieved from any other agent. I am happy to recommend Lorna and her agency.
Alan Angus 4/46 Terrace Street, New Farm.
We initially purchased our unit several years ago through Lorna at Raine and Horne. Over the years we had seen Lorna act as the agent for many sales at our unit complex and knew she had extensive experience selling urban property such as ours. When our circumstances changed due to the arrival of our baby we knew Lorna was the right person to contact to sell. She had the marketing complete and buyers ready within days. We could not have been more pleased with the timing having a contract before our first open inspection. I was a brand new mum with an 8 week old baby, a husband away with work and limited time to organise a unit sale. Lorna took the stress out of selling which was important to us. We were able to sign the contract electronically while my husband was away so that his absence didn't hold up the process. She remained in constant contact through the process (even after office hours) and was very patient and helpful with our queries and requests. I would recommend Lorna to anyone thinking about selling.
Anita West, Fortitude Valley.
Lorna was fantastic, she loves to sell property and with her knowledge and feel for the market I felt really comforted as a new home buyer in Brisbane. Lorna explained the process and was always available to answer any queries which made me feel secure at every stage of the process. She kept me informed and supported and was not pushy and saw the sale right through to the settlement. I would have no hesitation in recommending Lorna as a professional and honest agent to any prospective buyers or sellers.
Ryan Kinnealy, 41/43 Beeston Street, Teneriffe 2013
We decided to contact Lorna bailey after a flyer she sent to us informed us that units in our complex were sought after as a result of recent sales. She was informative and helpful without being pushy. Lorna immediately gave us all of the information we needed and the process of selling our unit could not have been easier. Lorna had a number of clients lined up to view our unit within days of asking her to sell it and we had a number of offers and then a contract on the very first open day. Lorna continued to support us and the final steps to a sale were made so easy by her. We have bought and sold properties before and know how important the real estate agent is in ensuring a smooth sale. We'd like to thank Lorna and her team for their professionalism and dedication in taking the stress out of selling our investment property. We can highly recommend her.
Michael and Kate Blackmore , 13/53 Warry Street, Fortitude Valley 2013
I write to say thank you for your patient, insightful and professional management of my purchase in New farm. When I inspected the property you were polite, helpful and pleased to answer any of my questions and promptly responded with information that required follow up. I remember you closing the deal quite late at night and your persistence ensured a great result when I was needing to move in a short time frame. Clearly you demonstrate a great rapport with your clients and engender a level of confidence that is exceptional for purchaser and vendor.
Dave Young, 11/10 Bailey Street, New Farm 2013
I engaged Lorna to sell my Townhouse at New Farm mainly because of her and R&H's experience in the New Farm area but also because of her professionalism in selling the property to me 2 years prior. Her professionalism and experience shines through with different strategies employed to get buyers in and her extensive list of potential buyers. She really has established herself an expert in the New Farm area, having already sold many of the townhouses in my block over the years. In a sluggish time for the property market, Lorna's abilities were crucial to my successful sale.
Jon Dowling, Villiers Street, New Farm
Rose and I wanted to commend you on the hard work, effort and meticulous detail you put into selling our property. After being on the market with another agent we were thrilled to find a diligent agent with the ambition to achieve the very best for us. This is a testimony to your service levels, professionalism and integrity that we believe are some of the best.
Rose and Noel McVeigh, Oxlade Drive New Farm
“Lorna is a dedicated and trustworthy agent. Throughout the entire selling process, Lorna kept me well informed and was prompt with carrying out my instructions with integrity. With Lorna’s expertise advise and experience, selling my property was quick, hassle free and enjoyable. I can honestly say the result she achieved for me exceeded well beyond my expectations. I highly recommend her to anyone selling their property, whether they’d be a first time seller or seasoned investor.
James Ly, Gipps Street Fortitude Valley
Lorna Bailey from New Farm Raine and Horne recently handles the successful sale of my townhouse in Villiers Street, New Farm.
During the lead up process, the 2 weeks of the open house and the contract negotiations, I have found Lorna to be an excellent professional agent. All aspects of the process were discussed and the constant updates were both reassuring and well managed. Added to this is her friendly personality which certainly made me feel very comfortable about my decision to sell and I am sure prospective buyers also would have felt at ease but not pressured. Certainly I would not hesitate to recommend Lorna as an efficient, Friendly and very professional agent to any vendor.
Wendy Gemmell, Villiers Street New Farm
When researching which agent would best represent my needs, based on Lorna’s market knowledge and proven track record, I found that she would be best suited to promote my property on all levels. She is an extremely professional sales representative and she will deliver on expected outcomes, and I found that this was the case throughout the whole selling process – from marketing to negotiating. I found Lorna very accessible and open to suggestion, and she was a pleasure to deal with. I would recommend her to represent you and your property and would make Lorna my first point of contact if I was looking to buy or sell in the marketplace again.
Raniah Haydar, Bowen Terrace New Farm
'Lorna from Raine and Horne NF has been a fantastic agent to work with -not only did I sell my house with her, but also originally purchased it from her & will certainly be in contact again for my next purchase. Lorna was professional, honest and helpful throughout the whole process. She is not only very knowledgeable about the market but kept me very well informed of all that was happening with the sale - considering I was residing overseas and everything was done remotely, been so informed and communicated with made it all very easy. I wouldn't hesitate to recommend Lorna to anyone buying or selling, particularly in the New Farm area. The Rentals team were also great in managing all aspects of the tenancy whilst I was away.'
Sarah, 11/10 Bailey Street, New Farm
Congratulations to Raine and Horne New Farm especially to Lorna Bailey for both selling us a beautiful unit in Harcourt Street but also selling our existing unit in Oxlade Drive. Lorna has a great understanding of her clients needs and is straight talking, courteous and professional and aims at complete client satisfaction by achieving both their needs in both quality and price. The Sawyer Family Thank her for her professional handling of their purchase and sale. We would recommend her and her company to anyone interested in real estate and we wish them all the success for the future.
Glenn Sawyer, Harcourt Street New Farm
Lorna, I just would like to say “thanks” for your efforts in the recent sale of my Unit at Warry Street. You managed the sales process in a very comforting and professional manner. Sometimes I got a bit despondent, but you continued to be positive and encouraging. I know you will have lots of success in the future and thanks again.
Mike Dalton, Rawlins Street Kangaroo Point
I have recently bought a property through Raine and Horne New Farm and specifically through Lorna Bailey. I found that what can at time be a stressful process was made easier through the professionalism of Lorna, her clam and thorough approach her ability to communicate effectively, and her impressive negotiation skills. Although knowledgeable and informative about the property, she was not pressuring and basically allowed the property to sell itself. Any concerns or queries regarding the property were answered in a timely manner, always with the understanding that she would happy to be further of assistance if needed. I would be happy at any future time to once again buy a property through both Raine and Horne and Lorna.
Maureen Rogan Oxlade Drive, New Farm
My brother and I engaged Lorna to sell our home in July 2011. We had organised to meet with 3 agents of which Lorna was not on the list; after meeting with all agents we both felt disappointed and were not confident entrusting any of the agents with the sale. A friend suggested we call Lorna as she came highly recommended so we invited Lorna in for an interview. After meeting Lorna we wanted her to represent the property and signed up with her the next day. We were impressed with her professionalism, knowledge of the real estate market and in particular her candour and belief in our property. Lorna was open and honest with us at all times and was extremely easy to deal with. Knowing the sale was to plan for our futures, price was extremely important to us and other agents did not appear confident of getting our desired result. Lorna not only backed up our hopes but provided a great marketing plan and made the process as simple and easy as possible. We had an amazing result with the property selling in just 2 weeks and at a price well over our expectations. I would recommend Lorna Bailey to any prospective vendor as a highly qualified and professional agent, who knows the industry well and acts in a manner that is a credit to the agency. I’m more than happy to discuss Lorna’s high level of service further if required.
Laura and Raphael Von Heydebrand
M: 0410 609 789