Duncan Gordon

 

We recently both bought a house and sold our apartment with Duncan and in both dealings found his approach and the outcome we achieved to be highly satisfying. Duncan was able to demystify the processes of both buying and selling through his excellent communication skills and refreshingly friendly and grounded manner in an industry that can be quite stressful to deal with. When selling our apartment he took the time to research the area and integrate his understanding into a highly successful marketing campaign. His many years of industry experience became obvious as we moved through the campaign and we saw how he interacted with the clients as individuals right the way up to and through the auction process. Duncan kept up a high level of communication and professionalism with us throughout the process and was able to be flexible and sensitive to our extremely busy schedules, helping us stay on top of what needed to be done and avoiding common pitfalls. We believe that that Duncan and his team were an integral part of our apartment reaching a price that was $140,000 over our set reserve and as importantly allowed us to complete the process in an assured, timely and relatively stress-free way.

 Robert Fitch and Sally Meggitt - Vendors

 

Duncan has sold several properties for me in recent years and gained great results. He has kept me well informed all through the process of the prelisting and sales regarding styling, marketing and interested parties. Duncan's advice and my acting on it has helped greatly in achieving far better results for these sales. Thanks again Duncan for a job well done.

40A Copeland Street, Erskineville - Murray & Kevin 

 

Firstly I would like to thank the whole team at Raine & Horne Newtown at the exceptional job they did to sell my house. From the first phone call I made advising I wanted to sell my house to the actual sale I was communicated all the way with what was going on. The advise I was given at what was needed to get the best price for the sale was the best advise I could have got. Duncan did an exceptional job in the negotiation with the sale. The price I got for the sale of my house exceeded my expectations.

788 Elizabeth Street, Waterloo - Desmond Woodman 

 

I found working with Duncan on the sale of our houses was very easy. I always felt that Duncan was totally on our side, which showed in the price we got. Duncan made sure that we were in control of the whole process, and referred all decision making directly to us, but managed all of the negotiations in a professional manner. I would recommend Duncan to anyone looking to sell their homes.

7 Goold Street, Chippendale - Lindsay & Ken 

 

Duncan was insightful and supportive right from the outset. He advised on preparing my house for sale, it's presentation for open houses and he kept me well informed right throughout the campaign. Duncan worked with me on every detail to ensure we achieved the best result possible and he followed through on every single commitment he made to me. I have the utmost respect for his integrity. Selling is a stressful time for anyone but with Duncan's experience I was always in safe hands. I'm extremely happy with my sale result.

89E Camden Street, Enmore - Anna Wenngren  

 

Duncan is a very personable person with great communication skills, keeping you well informed through all stages of the sales process. He has a great support team behind him that ensures all aspects of the sale process are taken care of. We found Duncan open and transparent in his dealings, providing excellent customer service and would not hesitate in using him again.

20 Calder Road, Darlington - Ellen Loois

 

Excellent agent - highly recommended! 

We found Duncan Gordon to be an outstanding agent with excellent knowledge of the local market, great communication skills and a pleasant manner. He was proactive, clear in his advice and support, and provided regular verbal and written reports during the sale process. We felt we were in good hands, that he was fair and transparent, that we could trust him and he certainly achieved an excellent result for us in the sale of our property. His team was great too. We cannot recommend them highly enough.

42/187 Cleveland Street, Redfern - Elizabeth & Chris 

 

My husband and I were hesitant to sell our house right from the get go. Adam and Duncan patiently took us through the entire process and answered all our questions. When we eventually hit the green light, the team were extremely efficient and had our home up on their website within days. They kept us regularly updated and were transparent with all buyer feedback. Would highly recommend the team at Raine and Horne Newtown for their professional and thorough services.

228 William Street, Kingsgrove - Andreas Yzabelle

 

Duncan did an excellent job of selling the property - at a price well above expectations. I was kept well informed throughout the process and he was the right agent for the job.

10 Myrtle Street, Chippendale – Kaye Watkins

 

Duncan was recommended by a family member in the industry. I valued Duncan's integrity and experience, and realistic approach. He never over-promised and managed my expectations well. His whole team were very professional and the communication (verbal and written) throughout the campaign was very thorough. Considering the uncertainty of selling a property at auction, I found the process very smooth and, for the most part, stress-free and this was largely due to the appointment of Duncan as my estate agent. I would definitely recommend him to anyone selling their home.

174/635 Gardeners Road, Mascot, NSW 2020 – Chauntelle Roelandts

 

The service we received from Duncan and his team in the selling of our house in Alexandria was faultless. Due to us living out of the country, open and strong communication was crucial over the marketing period. Duncan far exceeded our expectations with comprehensive updates throughout the campaign. When it came to making the sale, Duncan's obvious effort, knowledge of the market and honest advice resulted in a sale that totally met our expectations. With no reservations, we recommend Duncan and his team to anyone looking to sell their property in this area.

Sarah & Mike Gardner – 82 Gerard Street, Alexandria

 

We were satisfied with all our dealings with Duncan Gordon and his team from Raine and Horne Newtown. All matters were dealt with in a professional manner and we were supported with excellent communication throughout the process. The marketing was a great success with many interested buyers inspecting the property. The sale result at auction was most positive!

106 Australia Street, Camperdown – Phillip Duffell & Margaret McKenzie

 

We recently engaged Duncan Gordon to sell our three-bedroom terrace house in Chippendale and couldn’t be happier with our choice. A thoroughly consummate professional, we found his advice, experience and communication skills to be invaluable assets during the lead-up and execution of our marketing campaign. Always enthusiastic, meticulous and conscientious, it’s no surprise we achieved an outstanding result on auction day.

Owen and Julee – 34 Myrtle Street, Chippendale

 

We are very pleased to recommend Duncan Gordon. He has been very effective in the campaign to sell our property. He established strong and open communication from the start and was honest in his initial appraisal of the property's value. He kept us well informed. The sale was executed with respect for our wishes and his advice was very helpful. The outcome of the sale was very satisfactory and in line with our expectations and Duncan's predictions.

Ian & Ann Walton - 2/10 Cowper Street, Randwick

 

Duncan and his staff worked incredibly efficiently, thoroughly and professionally in the lead up to my unit going on the market (at short notice) and coordinated all necessary works that were required to get the unit ready for sale. They faced various challenges but overcame them all with the utmost professionalism and great results. I was very happy with the outcome and would recommend Duncan to anyone selling a property in Sydney.

Karen Ingram & Ben Morley - 18/146-152 Cleveland Street, Chippendale

 

Thank you for your recent work in selling my property. This is the 3rd property in the Newtown area that you have transacted on my behalf and once again it was smooth and seamless. Once again you attained the exact figure that you quoted to me that my property was worth and this was incredibly important for me being in a position of purchasing another property at the same time. I also want to thank you for your advice and consulting with me to assist and guide me through the purchase of my new property. While the new property wasn't purchased through you, having your knowledge and experience of the local market gave me great peace of mind to know that I was making the best decisions possible. When it is time to move on from this latest purchase rest assured I will be calling on you to make that sale for me once again.

Robert Stoker – 42 Lennox Street, Newtown

 

I listed my apartment for sale as Sydney transitioned from a sellers to a buyers market. High volume of stock, drop in auction clearance rates and nervous buyers made the sale tricky. However, Duncan's experience proved invaluable. He revised our sales strategy as required and delivered a GREAT SALE PRICE. Duncan and his team made the entire process seamless, which included renovation, property styling, inspection and auction. I HIGHLY recommend Duncan at Raine & Horne Newtown.

Andre Rangiah – 11/1 Wiley Street, Chippendale

 

Duncan recently sold my studio in Chippendale and achieved a price in excess of my expectations. The fantastic outcome is a result of the professional way Duncan approached the negotiations on auction today clearly demonstrating he had the confidence and trust of the buyers present. From the start, Duncan and the team at Raine & Horne did a great job preparing my property for sale from minor repairs to styling, each trade was well coordinated, prompt and professional allowing the property to go to market within a week of my decision to sell. Throughout the campaign, Duncan kept me informed of the interest in my property giving me peace of mind in what is otherwise a stressful process and allowing me to make informed decisions along the way. Matthew and the team at Raine & Horne also take care of my rental properties with the same professionalism..

Geoff Leerdam – 62/92-120 Cleveland Street, Chippendale

 

I would like to say how impressed I am with Raine and Horne Newtown. I have held an investment property in Redfern for over 4 years. Lydia Moles looked after the tenancies and was easily contactable. Finding a tenant was never difficult and Lydia was always very proactive and professional with all her dealings/communication with me. Upon making a decision to sell the unit, Raine and Horne Newtown was my first choice. Duncan Gordon was extremely professional, honest and trustworthy and achieved a quick sale for a great price! His communication skills are excellent and I would recommend Raine and Horne Newtown to anyone who wishes to lease or sell a property – hassle free!

Amanda Wilson - 1102/157 Redfern Street, Redfern

 

Duncan Gordon and his team have worked tirelessly to ensure the prompt sale of our property. We were kept informed every step of the process. He is knowledgeable, friendly, organised and very positive. We were more than happy with the services provided to us by Duncan.

Steve & Suzie King - 25/187 Cleveland Street, Redfern

 

Really impressed and pleased with Duncan’s approach and advice on the sale of our property. He knew the market well and gave us sound advice. Outcome achieved was excellent and done with a minimum of fuss or stress. From the start we knew strategy, approach to negotiation with sellers, timetable and costs involved to achieve a successful sale. Would definitely highly recommend Duncan and his team at R & H Newtown to prospective sellers.

Cheryl & Mark Slatyer - 11/33 Wells St, Redfern

 

Living overseas and having had tenants in the property for a couple of years, there was quite a bit of work to do to tidy the property up. Duncan co-ordinated all the tradesman and made sure the house was looking its best for auction day. Duncan kept me well informed of progress in the lead up to the sale. Most importantly, on auction day, he secured for me the price I was after. I would not hesitate to use Duncan and his team again.

Catherine Asbridge – 112 Wells Street, Newtown

 

Duncan and the team at Raine and Horne Newtown have made the sale of our inner city terrace a worry free and easy exercise. Duncan and the team provide a full package starting with consistent follow up of our expression of interest to sell without the hard sell. Then providing market intelligence, assisting and coordinating with the trades required to prepare the property for sale. Duncan laid out a clear strategy and provided regular follow up with phone contact and marketing reports. He is a communication specialist, reliable, available and easy to contact. He made us feel in control and didn’t put any pressure on us with our decision, a rare commodity amongst previous agent we have dealt with in the past. On the day we sold our property and I am sure this would not have happened without Duncan. We have purchased and now sold two properties with Raine and Horne Newtown. They are the best and Duncan is their best selling agent. Thanks to all the team.

Paul & Joanne Rowe – 28 Shepherd Street, Chippendale

When we bought our Newtown home in 2010, Duncan was the selling agent. As buyers, Duncan was proactive in bringing us in and getting us to the auction. He kept in touch and provided accurate answers to our many questions. Of course, on auction day, as agent for the vendors, he extracted every dollar he could from us. I forgive him for that (just!). By 2015, our family had outgrown our home and it was time for us to sell. We knew immediately that Duncan was the agent that we wanted to work with. He came to meet with us to plan a sale campaign together. At all times, he provided a great service with excellent communication. We were kept informed of customer sentiment during the open house inspections, and expectations for the sale price were refined accordingly. In the end, Duncan was sold our home prior to going to auction, for a price that represented the very top of our expectations. It was a great sale result and left us in a strong position for our subsequent new family home purchase. After paying a high purchase price through Duncan in 2010, we were very pleased that he was able to provide a counterbalance with a high sale price six years later! Of course, we have no hesitation in recommending Duncan to any of our friends wanting to sell a property.

Nicole Graham & Stuart Khan – 120 Gowrie Street, Newtown

 

Raine and Horne have managed our property under a rental situation for some time now. Duncan continued to show interest in the property albeit his role is more sales directed.

Over time, Duncan fielded many enquiries from us concerning market movements and general sales information.

When finally decided to proceed with a sale, Duncan proposed a sales campaign prior to Spring to take advantage of the current Sydney housing market fluctuation. Listing the property at the leading edge of the Spring season was to hopefully place our property ahead of the full Spring campaigns.

With Duncan’s valuable experienced input we place are target sale price within the $900k.

Complicating the advertising campaign were three main issues 1) the apartment lease being renewed, 2) historical issues with the apartment complex and 3) the campaign coincided with our long planned European holiday.

1)Duncan managed the tenants with consideration whilst still maintaining focus for the apartment best presentation to achieve the best sales return.

2)Due to construction issues associated with all apartments within the complex, additional levies applied for programmed works. Duncan managed this difficult situation with a very professional approach methodical approach.

3)Whilst we were on holidays Duncan kept us well informed. Duncan’s telephone calls and emails provided us with a high level of knowledge of the sale process. It was not unusual for Duncan to ring whilst we were visiting renowned sites such as the Louvre Museum in Paris.

The apartment was extensively advertised. The issues of the higher levies proved a challenge for Duncan. However Duncan managed this situation in his stride and successfully attained a sale in our targeted price range. Well done!

Throughout the sales process Duncan maintained a very polite, respectful and professional manner. We would recommend Duncan for any prospective Client. It is worth noting, we did not meet once with Duncan during the campaign or finalising the sale. This shows our confidence in Duncan.

We thank you Duncan for your personal assistance.

Margaret and Ross Smith – 115 49 Henderson Road Alexandria

Our experience with Raine and Horne Newtown over the last 2 years has been extremely positive, from our purchase of our investment property in September 2013 through to our sale of it in August 2015. Our rental property manager was Lydia Moles, who was at all times pleasant and efficient, and despite us living 700km away, we always felt in touch and well informed. We thoroughly enjoyed our experience as vendors, and feel we have learnt a great deal. The apartment was on the market within a week of the tenants vacating, looking very sleek and polished – with the professional styling, necessary repairs and maintenance having been coordinated and carried out quickly and efficiently. We were always kept well informed during the sales campaign, and feel preparation for auction day by Duncan and his team was professional, thorough and rigorous. We were delighted with the result on auction day, gaining a higher sale price than we had hoped for in spite of challenging auction conditions. A big thank you to Duncan and the rest of the Raine & Horne team for their outstanding service and dedication.

Cathy & Grant – 1/7 Stafford Street, Stanmore

Thank you so much Duncan, you were fantastic throughout the whole process. Duncan guided us through from start to finish, kept us up to date with everything and ended up negotiating a sale well in excess of what we were expecting. If you are selling your house in this area you have to speak to Duncan – he took great care of us and legitimately cared about getting us the best price possible. Thank you again.

Peter & Nick Jones – 117 Darley Street Newtown

We were in communication with Duncan many months before we listed. He stuck with us, until we were ready. No hassles, just a good exchange of information. Honest, and solid in his delivery. A relaxed professional approach to achieving a maximum sale price. Fantastic to work with, thoroughly recommend.

Steve & Jacqui Worrall – 45 Alexander Street, Alexandria

Duncan recently sold our property at Alexandria and his knowledge of the local area and recent sales was outstanding. He shared this knowledge with us and was upfront and honest throughout the whole auction process. He gave us regular updates on interested parties and kept us "in the loop" at all times. On the day of the auction, Duncan made us feel at ease and with his help, the auction ran smoothly and a very satisfactory result was achieved. Thank you Duncan.

Murray Orsman - 40c Copeland Street, Alexandria

We were in communication with Duncan many months before we listed. He stuck with us, until we were ready. No hassles, just a good exchange of information. Honest, and solid in his delivery. A relaxed professional approach to achieving a maximum sale price. Fantastic to work with, thoroughly recommend.

Steve & Jacqui Worrall - 45 Alexander Street, Alexandria

Our experience with Raine and Horne Newtown over the last 2 years has been extremely positive, from our purchase of our investment property in September 2013 through to our sale of it in August 2015. Our rental property manager was Lydia Moles, who was at all times pleasant and efficient, and despite us living 700km away, we always felt in touch and well informed. We thoroughly enjoyed our experience as vendors, and feel we have learnt a great deal. The apartment was on the market within a week of the tenants vacating, looking very sleek and polished - with the professional styling, necessary repairs and maintenance having been coordinated and carried out quickly and efficiently. We were always kept well informed during the sales campaign, and feel preparation for auction day by Duncan and his team was professional, thorough and rigorous. We were delighted with the result on auction day, gaining a higher sale price than we had hoped for in spite of challenging auction conditions. A big thank you to Duncan, Karen and the rest of the R&H team for their outstanding service and dedication.

 Cathy & Grant - 1/7 Stafford Steet, Stanmore

The team at Raine and Horne provided great communication throughout, keeping us in the loop about market expectations and feedback during the lead up to auction. There was no pressure on us to follow a set plan of action, but rather advice on the best ways to achieve our goals. They provided advice and support in styling, presentation and campaign timings to achieve a maximized outcome. After meeting many of the staff, we found everyone to be very professional and friendly. Our sales result was on par with our expectations from initial consult, so all up we had a great experience and would recommend and use the team again for future property sales.

Stuart & Bridget Flynn – G03/23 Corunna Road, Stanmore

I’ve had a thoroughly good experience with Raine & Horne Newtown from start to finish. The professionalism and experience, and importantly, poise throughout the sale and negotiation process, demonstrated by Duncan Gordon and his sales team was excellent. Ultimately I couldn’t have imagined a better result. Communication throughout the campaign was great as I was always up to date with the developments. I received regular reports and was kept abreast of milestones such as contract requests and strata search purchases. Duncan’s recommendations were spot on, from how to present and advertise the property through to how to encourage people to make their best offers. Excellent stuff guys! Thanks.

Jordan Ralph – 1/17-37 Lawrence Street, Alexandria

We bought a property through Duncan and the Raine and Horne Newtown team a few months back and decided that they were the perfect team to assist with selling our existing property. Yes, of course I carry out my due diligence and approached another 2 real estate agencies in the area, but it was obvious that Duncan and the team were a lot more genuine and pocessed a lot more passion in what they do. We were guided through each step of the selling process and provided update after every house opening, as well as weekly updates on the marketing campaign. Our property was sold after 4 weeks with a very successful outcome. Thanks to Duncan and the team for a smooth and successful sale. Will definitely recommend you guys to family and friends.

Nathan Nguyen – 12 Excelsior Parade, Marrickville

I consulted Duncan 6 months before auction & he provided an honest opinion & realistic expectations for possible sale. There was absolutely no ‘hard sell’ & his information was provided in a balanced & professional manner. Once we decided to proceed, he promptly provided renovation & marketing options, all very clear & of significant value for money. His experience in the Inner Sydney area was obvious and he was happy to share this in optimising the marketing plan. Communication during the renovation & home dressing was second to none. With us living overseas, Duncan regularly emailed but also was available anytime if we had any concerns. He was realistic with the plan & initially recommended rolling the schedule by a week to ensure everything was top notch. Closer to the first open house, Duncan altered the plan as preparations were completed early & we were ready to go. During the marketing campaign, Duncan provided prompt & exhaustive analysis of every prospective buyer. The information he obtained was accurate, as I am sure the prospective buyers also appreciated his honest answers to any inquiry. I was very impressed that he established relationships with each prospective buyer & provided balanced feedback. Approaching the planned auction date, Duncan contacted us to advise of possible offers prior to auction that were positive but also realistic. Based on his advice I was happy to pursue this avenue & he achieved an amazing price in excess of what we expected. I have dealt with numerous agents over the years, and I can honestly say that the level of service, expertise & honesty we received from Duncan is over & above any other agent. I would recommend him without reservation. Great job Duncan!

Darren Hicks – 10/466 Wilson Street, Darlington

“Duncan Gordon is professional, accessible and trustworthy. He has impeccable knowledge of the market and very good contacts on the buy side.  He has a great rapport with clients.  I wouldn’t hesitate to buy or sell another property using Duncan as the agent.”

Cameron Williams – 1507/157 Redfern Street, Redfern

“Thanks to the team in helping selling our unit. We were extremely happy with the result and is a great relief for us.

We were impressed how the unit looked with the styling and rental furniture and the campaign couldn’t have gone better.

Thanks again”

Fiona & John – 114/23 Corunna Road, Stanmore

“Duncan assisted me in the sale of my unit at Redfern. The service Duncan provided was very good in that he kept me updated at all times on the outcomes of the open house. He contacted me after every open house on the same day and provided an update two days later as well after following up with interested clients that visited during the open house. This kept me aware of the number of people interested in the unit and potentially how many showed an interest in being at the auction.

The unit was occupied by tenants and based on Duncan’s previous experience he provided me with advice on how to manage the tenants so they would be cooperative during the open house sessions. I accepted the advice and it paid off well for me as the tenants were very co-operative during the whole time the unit was on sale and during the pre-settlement visit by the buyer.

Duncan negotiated an appropriate price with the buyer and advised me on whether to proceed to auction based on his negotiations with interested clients. He was able to get me the price I was after and the unit was sold pre- auction.

I found Duncan very professional, co-operative, open to my suggestions and provided me with good advice based on his vast experience in the business.”

Sneha Satya – 1407/157 Redfern Street, Redfern

“Duncan was very communicative during the sale of my property, I was updated after every open home and on a weekly basis with buyers and contract holders.

I was really pleased with the outcome of the sale it exceeded even my expectations and I couldn’t be happier with the result. I would definitely recommend Duncan and his team to my friends and family.

Well done and thanks so much!”

Mark Brown – 20/198-204 Marrickville Road, Marrickville

“Duncan Gordon recently sold my home in Chippendale. Selling a property is a stressful experience but from the outset I knew that I was in capable hands. Duncan’s professionalism, courtesy and knowledge of the area were immediately apparent.

I feel confident that the market was thoroughly tested. The campaign was well designed and well executed – the quality of the photographs, floor plans, video and brochures were excellent.

After each viewing Duncan provided prompt and regular updates on the open house sessions, which included a summary of comments people were making about the property. These comments were useful and they served to keep my expectations in check.

I could not have been more pleased with the sales result, which exceeded my expectations. This result was achieved primarily through Duncan’s hard work which was supported by the wonderful team at Raine & Horne Newtown.

I have already recommended Duncan to others and will continue to do so.”

Stephanie Betar – 31 Myrtle Street, Chippendale

“One word sums up Duncan Gordon in my opinion — professionalism.

He was knowledgeable about property values in the area. Our house had its particular issues and Duncan was honest enough to give us a very open valuation.

He advised us on ways we could add value to the property but accept with grace our decision to not follow all of his recommendations. He had the support of the agency’s tradesmen who went out of their way to give us quick, efficient service at a very reasonable price. He called after every open house to discuss the level of interest in the property. I liked the fact that he provided honest feedback, remaining positive but not exaggerating our sale prospects. The auction was very stressful for me but Duncan was very understanding and patient. I think Duncan did a great job and we were very happy with the price we achieved.

Although Duncan must have been extremely busy, he never rushed us. He was always available, friendly, helpful, patient and good humoured. Thank you, Duncan for a job well done.”

Elizabeth Counihan – 49 Union Street, Newtown

“Duncan,

I would like to take the opportunity to THANK YOU and your team for the help and support in the lead up to what was a very positive auction of our property at 30 Gowrie St, Newtown. Your communication throughout this entire experience was flawless. Your advice was absolutely spot on when it came to preparing and marketing the property. And your contacts in the building and styling side of things made this experience so much simpler for us. I am a naturally conservative and wary person, and to have formed a relationship where I absolutely trusted your advice and your intent without question, speaks volumes about your character as well as your professionalism.

I have no hesitation in recommending you to anyone who is thinking about selling or buying, and have already sung your praises to a number of close friends and colleagues.

These comments are echoed by my wife, and my young daughters, with whom you appropriately included in all conversations.

Thank you so much, Duncan.

Kind Regards”

Josh Alexander – 30 Gowrie Street, Newtown

“Simply, for me as a professional, it is always a pleasure to watch another professional in action;  ethics, knowledge, planning, attention to detail with absolute accuracy, execution of the plan, success.  Is there anything to improve? I would not know about it. My experience is 100% positive.

We first met Duncan 15 months ago after quite a few months of trying to buy some property with other agents. Then we met Duncan and realised we were getting a completely different level of service, where he really listened to what we needed and found it for us.

So as you can see, we know Duncan from both sides; Buyer’s and Vendor’s and we cannot but recommend him to everybody, who wants to have a good and stress free experience.

Thank you Duncan and the whole team, don’t forget us we may be back for more!”

Jan Rosa – 20 Myrtle Street, Chippendale

“Duncan your warm, professional, honest, attentive and no-nonsense approach was really appreciated over the entire process of selling our property.

It took a lot of patience and persistence on your part, and you were always there following up on every detail, any queries and providing excellent feedback with a smile.

We would have no hesitation in recommending you to anyone considering selling their home.”

Helen & James Sykes – 17/44 Ewart Street, Marrickville

“Now that the dust has settled on the sale of 2-4 Union Street Erskineville, I’d like to pass a few comments on our dealings with you and your staff.

More than that, I have been scratching my head trying to think of suggestions as to where your team might improve and I am at a loss, so outstanding was your performance on our property. Here’s why:

1. At the initial consultation you immediately understood the nature of this unique property and gave a very accurate appraisal of market value, as opposed to many agents who try to win the listing with an over-optimistic estimate.
2. You recommended some very sensible renovations to the property and actually got in and organised all of it for us at very reasonable prices, using your own trade connections. You even selected the colours, right down to the carpets. You did what was cost effective to get the place sold at a solid price, rather than going over the top.
3. You advised accurately on the profiles of the three types of buyers that might be attracted to the property.
4. You were thoughtful and considerate with our tenants regarding open for inspection times.
5. You ran a very effective sales campaign; stuck to the budget and gave regular feedback on comments from people who had inspected the property.
6. You worked the auction like the professionals that you are and achieved a knock-out price.

Above all, the entire experience for Denise and me was a relaxing and pleasant one – something that can only come from the knowledge that we were in good hands.

Duncan, please feel free to show this email to any prospective client or to give them my contact details if they want to check up on you first hand.

Best regards and many thanks again to you and your team.”

Keith Berg – 2-4 Union Street, Erskineville

“Most of us only deal with property transactions a few times in our lives and expect it to be stressful.

Duncan made the sales process easy for me. He made wise suggestions about timing (to avoid holiday periods and to line up with settlement on the purchase of another property) and preparing the property for sale – he recommended some simple changes that were inexpensive but I think made the property attractive to more buyers.

He provided regular, comprehensive information on interested buyers. He also gave me the option when offers for the property intensified prior to auction to hold a last minute silent auction despite it being a real hassle for him to have to administer compared to a 15 minute auction process.

This brought a great result that exceeded my expectations. However, the most important thing for me was to be able to deal with an agent I felt I could trust and who was honest the whole way through – something that many of us are sceptical of in real estate agents. I highly recommend Duncan’s services.”

Liz Livingstone – 7/14 Hastings Street, Marrickville

“I would like to take this opportunity to thank you for the outstanding result that you achieved in selling my house.

From the moment you took over as my managing agent the service that you provided me was first class.

Not only did you achieve an outstanding result, the work that you undertook in selling my property including the organisation of painting (both inside and out), new carpets and furniture-styling, meant that I did not have to worry about a thing. I could go to work each day and come home to find something else had been completed.

Your professionalism and the “can do” attitude, was exceptional. Throughout the entire sales process, you kept me informed and respected my wishes which I much appreciated.

I would without hesitation recommend you to others wishing to sell a property in the inner west.

Once again, thank you for all of your services and the outstanding sales result.

Yours sincerely”

David O’Malley – 45 Park Street, Erskineville

“The sale of the house in Edward Street was more than a transfer of a property for money it was an emotional and heartfelt end to a most glorious history, the home had been in our family for 140 years handed down through generations, with the death of my Aunt it ended.

We interviewed several agents because this sale had to be done by someone who provided an honest, sincere and passionate approach in their service. Duncan supplied this and more.

We were kept informed every step of the way, provided with constant feed back and advice, nurtured and cared for by all the staff at Raine and Horne Newtown.

The reserve we had in mind was surpassed; the auction was swift vibrant and professional; the team that surrounded us cried with us at the fall of the hammer, comforted us and were simply incredible.

We will be using Duncan again without a doubt, I highly recommend the service he provided and that of his whole team outstanding!”

Janice Font – 36 Edward Street, Darlington

“Thank you for all your help selling our Erskineville terrace. We were very impressed with the high quality of service and professionalism from you and your team at Raine & Horne Newtown. We really appreciated all your hard work and dedication to achieving the best possible result for us. We particularly liked the way that you kept us fully informed throughout the campaign, especially with your detailed weekly reports. Your experience and expert knowledge of the Erskineville market gave us total confidence that we were in good hands. We really enjoyed working with you and appreciated your friendly and honest approach. Thanks to your hard work and fantastic negotiation skills, we ended up achieving a sale price that exceeded our expectations. We were delighted with the end result.

Thanks again”

Ben & Genevieve – 89 George Street, Erskineville

“What stood out for me by using Raine and Horne Newtown was the fact that although Duncan Gordon was the prime agent, his partner and the whole team behind them both, worked at getting the buyers to the auction and that Duncan and Michael blended their talents and thereby boosted the potential to get the result that I was happy with.”

Heather Wilson-Steel – 76 Station Street, Newtown

“Having bought my apartment from R&H Newtown in 2006 I was impressed by Duncan’s track record in Chippendale and Darlington, so decided to re-list with R&H Newtown when it came time to sell.

Duncan has extensive industry and local area sales knowledge and was able to ensure that the apartment was presented at its best which resulted in a quick sale (4 weeks) despite a hectic and competitive market.

Duncan kept me updated every step of the way and there were no surprises. It was a great result and I would be happy to recommend Duncan to any prospective seller.”

Matt – 5/146 Cleveland Street, Chippendale

“I cannot recommend Duncan Gordon and the team from Raine and Horne, Newtown, highly enough. From the moment that I met Duncan (recommended to me by my neighbour – he had sold her house in Darlington for well above the expected price) I was impressed. He is professional, extremely knowledgeable, approachable and I felt sure he would act in my best interest.

He kept me informed on a regular basis, always happy to answer my questions and at no time did I feel anything by confidence in him. I actually commented to a number of people how happy I was with Duncan and the team. I am a demanding consumer, being from an extensive business and marketing background, and often note that, unfortunately, extremely good service in any business area is not prevalent enough. Raine and Horne ticked all the boxes of what I would expect from a professional real estate company. Paula, the other agent who acted for me was also excellent, as were the office staff and anyone connected to Raine and Horne.

I achieved an excellent price for my apartment in Lewisham and would have no hesitation in contacting Duncan Gordon if I were again in a position of selling or buying.”

Deborah – 3/54 The Boulevard, Lewisham

“Thanks for your message yesterday. I thought I’d respond in writing to let you know how pleased we were with the conduct of the sale of our property. Over the several years that I’ve been receiving your regular market reports I’ve been impressed by your professionalism and knowledge of real estate in the inner west, gleaned from a long commitment to the area.

When it came to our sale you were the obvious choice and my confidence in your abilities proved to be entirely justified. Your advice was sound and the attention to the many details involved in the sale process was flawless from our point of view. The end result was extremely pleasing for us and a credit to the efforts of you and all your team. I wouldn’t hesitate to recommend your services and should the opportunity arise in the future, I would readily make use of them again. Many thanks for your great work.”

Evan – 221 Lawrence Street, Alexandria

“To whom it may concern:

In May 2013 we engaged Duncan and the Raine & Horne Newtown team to sell our terrace house in Beaconsfield. Because we live overseas, and would not be in the country for the bulk of the campaign, selecting an agent was a difficult decision for us. We wanted someone we could trust and who would look after all of the details for us, in our absence. I’m very happy to report that Duncan and his team were absolutely perfect in this regard, exceeding all our expectations. He went out of his way to ensure that our experience was as stress-free as possible, by communicating regularly and in great detail.

The team took care of the many small details which together added up to an immaculately-presented house, and an extremely satisfying sales result. This included the tradespeople, stylists, and others who presented our property in the best possible way, targeted at a well-defined demographic. Through their combined work, we believe the best possible result was achieved.

As Duncan said to us at one point, one of the most valuable contributions that a seller’s agent can make is to provide level-headed objective advice, during the emotional process of selling a house. This helped us immensely, as he often brought us gently around to a different perspective which paid off on auction day.

Our recommendation of Duncan and his team is absolutely unequivocal.

Please feel free to contact us for any further information or clarification.”

Alastair & Helen – 123B Queen Street, Beaconsfield

“A big thank you to Duncan Gordon and his team at Raine and Horne Newtown for selling my property in Darlington.

It was a great campaign and wow, what a fantastic result!

Duncan, your market knowledge, enthusiasm, communication and negotiating skills produced a result far in excess of initial expectations. I was very grateful for your guidance and it was a pleasure having you work for me as my agent.

I would also like to commend the rest of the team for the great job they did with advertising, organising and generally making whole experience surprisingly stress free.

I would definitely recommend your services to others.”

Sandra – 59 Cleveland Street, Darlington

“Why we would recommend Duncan Gordon from Raine and Horne.

In selling our property at 38 Thomas Street, Darlington, Duncan impressed from our first meeting as having a superior understanding of the intricacies of the local market.

Apart from a successful sales record, we wanted an agent that would be ‘on the same page ‘ as us from beginning to end….strategy, presentation, communication etc.

Duncan delivered completely.

We took on board his initial suggestion of professionally furnishing the house…this was such a positive move…easily organised and resulting in first class presentation.

He knew exactly how to approach the sale. Effectively communicated both with us and prospective purchasers during the whole process, we felt fully involved throughout the campaign.

The marketing was spot on and targeted. Via the Raine & Horne relationship with media outlets, we secured prized editorial space and excellent positioning for our advertising.

As auction day arrived, Duncan guided us superbly, providing us with a thorough breakdown of all the relevant details, advising an optimal approach for the day’s decision-making.

Duncan and his team supported us magnificently on the day.

Our appreciation and thanks to you all.”

Sue & Michael – 38 Thomas Street, Darlington

“I recently sold my 1 bedroom apartment in Alexandria with Duncan Gordon, and I couldn’t be happier with his professionalism, communication and overall strategy for the sales campaign.

Duncan and his team were a pleasure to deal with from the very initial contact. Nothing was too much effort and I was guided through the whole process to make it a relatively painless process (as painless as it can be selling a property!).

In the end, Duncan’s excellent negotiation skills resulted in a fantastic result above for the apartment which was above our initial expectations.

I would have no problems in recommending Duncan to anyway looking to sell in the inner west.”

Evan – W205/222 Wyndham Street, Newtown

“I came across Duncan in my search for a new home. Having been treated almost contemptuously by so many dishonest and disinterested agents along the way, I was surprised and relieved to deal with an agent who was friendly, genuine, and communicative. He answered my many questions with good humour, and never made me feel like he was in a rush or was pushing me to commit. Even though I knew he was working for the seller, this was never obvious to me as a buyer and I feel this is the mark of a talented agent.

I ended up buying that property, which meant my existing home needed a selling agent. Duncan was the obvious choice. Knowing I could trust him to treat my potential buyers respectfully was a huge draw-card, as were his many glowing testimonials on the Raine & Horne website that equally lauded his personality and skill.

Duncan kept me informed almost every day of the Auction campaign, even when there was nothing much to report. He was totally reliable, in control, and gave thorough feedback on buyer interest. He patiently answered all of my questions, explained his tactics, and involved me in every decision from start to finish.

I was very pleased with the sale price of my property. And whilst it is the market rather than the agent that determines a property’s value, I know that Duncan was responsible for reaching into the market and securing my bidders.

All in all I had around 2 months of dealing with Duncan and I’ll miss our interactions, being able to share humour through a stressful time made the buying and selling experience so much more bearable. Even enjoyable!

Thank you Duncan & everyone I dealt with at Raine & Horne Newtown for being so helpful, friendly, and human.”

Annabel – 3/12 George Street, Marrickville

“Duncan Gordon and his team were exceptional throughout our campaign. Duncan’s attention to detail, outstanding communication and clear knowledge of the property business made the process of selling our house easy.

We achieved above our expectations in price and would highly recommend the team from Raine and Horne Newtown.

Thanks again for all of your assistance with our sale.”

Luke & Amelia – 87 Hirst Street, Arncliffe

“I decided to go with Duncan and Raine & Horne as Duncan’s initial presentation to me was straightforward and realistic. Having made that decision I was impressed by the attention to detail from Duncan in person and from the staff at RH.

I had never been through the process of selling a property and at all times I was well-informed and felt that my property and my interests were in good hands. I received timely updates after each open house and the follow-up with prospective buyers was rigorous and positive.

In the week leading up to the auction Duncan kept me fully informed of developments and the final outcome was way beyond my wildest hopes.

While there is always a bit of luck and timing involved in these situations I strongly believe that Duncan’s role was critical. The rapid escalation of interest in the property as the auction approached reflected Duncan’s excellent management of and communication with the prospective buyers.

I would have no hesitation in recommending Duncan and the team at Raine&Horne.

I am really very happy to provide the feedback as I found the service excellent, not just because of the outcome.”

Jane – 3/24 Clara Street, Erskineville

“Duncan and the team combine an extensive knowledge of the area with a passion for real estate.

We really appreciated their professional, responsive and thoughtful approach and have no doubt that they helped us to achieve the best result possible”.

James & Geraldine – 167 Alice Street, Newtown

“Just wanted to thank you very much for all your effort in the sale of my son’s house in Newtown.

Your information prior to the sale regarding potential result was spot on and turned out to be even better than expected.

All the team were fantastic with replying promptly and were very patient and helpful with any questions that I had. I think they went out of their way to make everything happen smoothly for me.

I must say that it was very emotional and traumatic selling my sons house, but you made it very easy for me and were extremely helpful with all of your suggestions. You not only made the right suggestions, you then helped out by getting tradesmen etc for any work that needed to be done prior to the sale.

It was going to be a very sad day on auction day so I was very happy to sell prior to the auction and at such a good price.

Thanks again to everyone involved.”

Sharyn – 22 Fitzroy Street, Newtown

“I have recently sold my Alexandria apartment through Duncan Gordon and his team at Raine & Horne Newtown. I was so impressed with Duncan’s efforts from start to finish.

Duncan advised us on how the apartment should be presented to achieve the best possible result, we agreed to Duncan’s advice and he and his team organised and project managed the renovations and final presentation, the transition was amazing and we have no doubt added enormous value to the end sale price!

The service from Duncan and his team and the constant communication was brilliant, I received regular phone updates and an extensive weekly written report, and this was very helpful, especially since I live interstate.

The marketing campaign hit the target as we had a great buyer response; this resulted in a strong offer in the final week of the campaign, which Duncan negotiated higher, achieving a sale result well beyond our initial expectations!

I am very happy with the service I received and believe that Duncan and his team added a great deal of value to the end sale price through their experience, advice and strong negotiation skills, I would be more than happy to recommend Duncan to anyone thinking of selling their property in the future.”

Manuel – 32/290-300 Mitchell Road, Alexandria

“Choosing R&H Newtown was the obvious choice as when we purchased our terrace in 2005 we were very happy with the service provided by real estate agency.

Duncan and the team were very professional in their approach for the sale. We were very happy with the advertising material both written and photographic of our terrace and the virtual tour was beautiful in its presentation and showed off our terrace to perfection.

Gail was kept up to date regularly with feedback from the inspections prior to the auction and Duncan was always available for discussion on any issue that was a concern for us.

Our terrace much to our delight sold under the hammer at a price acceptable to both of us and we know the new owners will be so happy with their new home as it is a beautiful light filled terrace presented in pristine condition.

We very much appreciated the follow up by Duncan and the team even down to a carefully presented list setting out all the necessary steps one must take care of prior to settlement.”

Gail & June – 8/18 Ethel Street, Erskineville

“We first came into contact with Duncan after seeing the auction of a property he was selling in Darlington. He achieved a great result so we called him to ask for an appraisal of our home in Myrtle St, as we were looking to upsize. We asked a number of other agents to do the same, but from the outset Duncan was an obvious and easy choice.

Duncan provided a detailed and honest appraisal of our house in a way that other agents failed to do. He pointed out the strengths and weaknesses of the property and provided excellent advice on how best to present it. But what impressed above all was Duncan’s easy grip on the property market and strategic approach to sales, which immediately instilled a confidence in his skills and capacity. His genuinely affable nature also stood out.

At this stage, we were still looking for a new property and it would take nine months before we finally found one. Throughout that period we were in regular contact with Duncan. As time progressed we only became more impressed with his professionalism, skills and depth of experience. It also became increasingly apparent that other agents were incapable of delivering the same level of service. Duncan proved to be a man always of his word. If he undertook to do something, whether it be providing referrals for tradespeople or checking information for us, he would always carry through and deliver. He would then follow up to ascertain if he could provide any further assistance or to provide helpful advice on decisions we might be grappling with.

When we finally reached the point of putting Myrtle St on the market, Duncan continued to outstrip expectations. He, along with his team, provided expert advice on various issues that arose during the sale campaign with ease. He provided regular updates and reports on the progress of the campaign and level of genuine buyer interest, whilst providing a reassuring presence through what is inevitably a stressful time. Throughout the whole process, Duncan demonstrated a natural understanding of people, whether they be buyers or sellers, and was always a pleasure to deal with.

The outstanding result we achieved on our sale is a reflection of Duncan’s high level of expertise. We feel more than confident that we chose the right person for the job and cannot recommend him highly enough to anyone who is embarking on this process.”

Kate & Chris – 20 Myrtle Street, Chippendale