Lydia was our agent during our tenancy at 21 Ferndale St in Newtown for approximately 18 months.
I meant to write this email earlier but only just got back from a work trip.
Lydia has been a wonderful agent and has assisted us with some complex issues at times, particularly as the landlord was renting for the first time. As a landlord myself I understand the requirement to balance the needs of both tenants and landlord and I think Lydia did an excellent job. Lydia was always really understanding and extremely helpful and I can't compliment her work ethic highly enough. We were sad to have to leave 21 Ferndale St as the landlord was returning from overseas, and unfortunately our new agent isn't nearly as helpful!
My partner and I wanted to pass on our thanks and just let you know what a pleasure it was to deal with Lydia.
Sonia - 21 Ferndale Street, Newtown
I have held an investment property in Redfern for over 4 years. Lydia Moles looked after the tenancies and was easily contactable. Finding a tenant was never difficult and Lydia was always very proactive and professional with all her dealings/communication with me.
Amanda – 1102/157 Redfern St, Redfern
“Lydia moles from Raine & Horne Newtown is an absolute pleasure to deal with. I decided to use the same real estate agency to both rent out my investment property and rent a place for myself. Lydia helped me with all this and explained everything to me so it wasn’t as confusing. She is reliable, friendly and knowledgeable about her job. Lydia always returns my calls and sticks to deadlines and terms that we’ve agreed on. I know that if I ask Lydia a question or ask her to help me with something, she will be prompt and efficient with her reply. She has made this whole process hassle free and easy for me. I have since moved and the new place is with a different agency and it’s made me realise just how good Lydia is at her job. I would recommend her highly to anyone in the area.
Kate – Dolce Vita Beaute
“I just wanted to drop a quick note about our business relationship with R&H Newtown. Our family owns 4 properties currently managed by Lydia Moles from your office. Two of our properties were only recently completed and leased. We are very pleased with Lydia and the professionalism she has shown not only with the new listings but also in the past 5 years whilst she managed our other properties. Lydia knows and respects how we operate as investors and what we expect from a property manager and we are grateful to have someone like Lydia working with us.
We look forward to another 5 years with Lydia and R&H Newtown.”
Bill, Chris & Theo Kamarinos
“As discussed, Des and I really appreciated all of your support in relation to 55 O’Connell St.
• Managing “out” the problem tenant;
• Assisting with all of the introduction of trades-people and co-ordination of trades people to get the property back in shape;
• And finally for marketing it successfully so we can get back to earning some income from our investment;
It is a pleasure to work with you and we genuinely appreciate your help and support.
Gerard – Lydia is a gem !!!
Lydia, We wanted to thank you for your excellent work in assisting us with respect to the management and maintenance of our property at 55 O’Connell St.
We have always been happy with the service you have provided us; and wanted to acknowledge your commitment to assisting us through the most recent period where your help with coordinating the broad range of trades-people to deliver the necessary maintenance to bring the property back to rentable standard. Thankfully the result was all worth it. Your assistance in ensure the property was successfully marketed so that it once again became income producing was very timely.
In short – thank you for going above the call of duty and assisting us through the entire process.”
Sam & Des – 55 O’Connell Street, Newtown
“Now that the management of the apartment has moved from you to Jenna and Ben we wanted to say thank you for all the work you’ve done to manage our flat while we’ve been in London. We weren’t sure how things would turn out when we enlisted Raine and Horne to manage the property in late 2005, but it’s been a great relief to us that the property was in such good hands. We also regretted having to lose great tenants like Liz and Ed. Here’s a short testimonial should you (or R&H) wish to use.
As landlords living in London, it has been most reassuring to know that the management of our property has been in safe hands with Lydia at Raine and Horne, Newtown. As well as keeping the property continuously occupied with good tenants, she’s also been responded speedily to any enquiries we’ve had as well as has been quick to resolve any problems. Thanks Lydia!”
Michael & Bronwyn – London