What we can do for you

We commit to you that we will perform the following duties when managing your property.

Marketing Your Property For Lease

We will place a listing for your property on 13 different real estate websites and that each listing will be thoughtfully advertised to outline the best assets of your property.

We will conduct private viewings of your property and ‘Open for Inspection’ where necessary until the property is leased (subject to access provided to us by any current occupant). All property viewings will be carried out by one of our representatives as we will never give keys to prospective tenants.

If we feel signage is needed we can arrange this for you. Your property will be put on our rental lists for prospective tenants to pick up from the office.

We will update you on the status of your available property on a regular basis.

Leasing Your Property

All information and references provided by tenancy applicants will be carefully checked by us as soon as reasonably possible. References will be called and a ‘Bad Tenant’ data base will be cross matched.

All potentially suitable tenancy applications will be referred to you for a decision. This is completely up to you and although we may recommend a potential tenant, the final decision is always yours. 

Rent Collection

We have a zero tolerance rent arrears policy and we will follow up all rent payments in accordance with our fully documented arrears process and the requirements of the relevant legislation

Should your tenant get to 16 days in arrears, we will contact you to seek your instructions regarding possible termination of the tenancy following the requirements of the relevant legislation. Should we need to terminate the tenancy, we will keep you informed throughout the process.

Rent Monies

All monies received by us will be banked into your nominated bank account, on the 15th and the last day of each month or closest working business day (unless there are outstanding disbursements yet to be paid).

Our trust account will be audited each year to make sure all monies allocated are accounted for.

Repairs and Maintenance

All non-urgent repair requests from tenants will be attended to within 2 working days of receipt. We will attend to any “urgent” repair requests as soon as reasonably possible.

All reasonable steps will be taken to obtain the best pricing for your repairs and maintenance. We will only use trusted, appropriately licensed and insured tradespeople for any repairs or maintenance work to your property.

We will provide you with a copy of invoices for all work arranged on your behalf for the property.

Tenancy Agreement Renewals

We will review the tenancy agreement for your property 90 days prior to its expiry. We will consult with you regarding your intensions before speaking to the tenant. You will be advised if the tenant does not want to renew their tenancy agreement.

Periodic Inspections

We will carry out at least 4 periodic inspection of your property each year and provide you with a detailed report including photos each time.

Tenant Vacating

On written receipt of a tenant vacating we will advise you by phone or email. Upon your instruction we will list the property on our websites & put the agreed advertising plan into effect. We will arrange access for viewings by prospective tenants and prepare all necessary vacating documents.

After the tenant vacates the property we will conduct an outgoing inspection and take photographs. We will assess if the property has been left in the same condition as entry (taking into consideration fair wear and tear). We will process the tenant’s rental bond refund and if any deductions are considered necessary, full details will be provided to the tenant before claiming. All necessary documentation to finalise the rental bond will be completed.

Property Disbursements and Statements

All agreed property disbursements will be paid on your behalf. We will organise repairs and pay contractors on your behalf, we can organise payment of your SA Water account and invoice tenants for their usage. We organise payment of your insurance, council rate, emergency services levy and gas services.

Your Rent Statement will be sent to you within 2 working days of our monthly close off date. You will receive the original invoice mailed or emailed to you. We will provide you with a detailed Annual Income and Expenditure Statement within 30 days of the end of the Financial Year.

General Communication

Our office hours are 9.00 am – 5.00 pm 5 days per week. We will respond to you as soon as reasonably possible and understand that good communication is the best course of action in most cases.

We will promptly advise you of any pertinent matters affecting your property or the tenancy.

Complaints Handling

All complaints will be formally recorded and responded to. If you feel you need to talk to management, this can be arranged.


We will provide all documentation in clear and concise English and will ensure that all documentation is accurate and complete. All property condition reports (ingoing and outgoing reports) will be comprehensively and accurately completed.

Copies of all documents that we sign on your behalf as agent will be forwarded to you (unless you instruct otherwise). 

Personal Information

All personal information will be held in the strictest confidence and will not be released to a third party without consent. Any personal updates and corrections to your details will be recorded in our system within one working day.

Professional Standards

The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Conduct of the Real Estate Institute of Australia.