Tenants General Infomation



Managing your tenancy agreement should be a straight forward and simple process. The following information will assist you in dealing with Raine & Horne Bankstown and ensure a trouble free tenancy

Office Hours

Open 6 days per week

Monday – Friday 9.00am - 5.30 pm

Saturday – 9.00am - 4pm

Sundays – closed

Rental Payments

Unless other arrangements have been made rent under your Residential Agreement will be payable in advance. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager

Rental Bond

Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear.  The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced. (Allowing for fair wears and tear) and there are no tother monies owing.

 Periodic Inspections

During the course of your tenancy, the premises will be inspected periodically by Raine & Horne after 7 days notice has been given to you.  These inspections are to check on how the property is being maintained and to see what routine maintenance may be required.  Please note:  We will be taking photos at the inspection and all rooms are to be made available. 


It is strongly recommend that your personal belongings be insured. The landlord is under no obligation in the event of damage, loss or theft.

Electricity, Gas & Telephone

It is each tenants responsibility to have the appropriate account placed in their names and then to arrange to have a meter reading prior to moving in or vacating the premises.

 Repairs & Maintenance

All repairs are to be put in writing and signed by all tenants whose name appears on the lease.

Only emergency repairs will be accepted verbally.  All repairs are attended to as quickly as possible, however it is often necessary to obtain the Landlord’s approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.

If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment

Whether you rent a house, terrace or a semi - detached cottage, the upkeep of the gardens and grounds are your responsibility.  Please do not store unnecessary paper, rubbish, bottles, cans etc. on or around the premises.

Termination of the Tenancy Agreement

Your Residential Tenancy Agreement is a legal and binding contract providing protection for both you and the landlord.

The Residential Tenancy Agreement can be terminated by you in the following ways:-

A)     If you intend to vacate at the end of your Residential Tenancy Agreement  you are required to give fourteen (14) days written notice  prior to the expiry of the fixed term of your agreement

B)      Once the fixed term has expired, you are at liberty to continue living at the property or to vacate.  If you intend to vacate, written notice to the effect must be received by our office at least twenty one (21) days prior to the vacating date.

C)      If however, unforseen circumstance arise as you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, an Agreement preparation fee and all advertising costs.

D)     Please ensure that any other occupants of the property, also read this information


When searching for a property thinks carefully about the following:-

A)     How much rent you can afford to pay

B)      The standard of living  you require (and any special needs you may have )

C)      Where you would like to live

 How do I search for a rental property?

On our website simply click on the icon properties for lease. All our available properties will appear.

 How do I arrange to inspect a property?

With some properties we can only co-ordinate inspections as specific times.  If there is a property you would like to inspect please contact our office on 02 9708 – 2220 to organise an inspection

How do I apply to lease a property?

If you have viewed a property that is available for lease and you want to make an application, you will need to complete an application form (this can be found on our website under Property  then  Rental Application form), completing all areas where information is required.

Prior to any tenancy application being considered, each applicant is required to produce sufficient identifications which totals to 100 points. Should you have difficulties in providing this identification please advise us before completing?


Prior to any tenancy application being considered, each applicant is required to produce sufficient identifications. Should you have difficulties in providing this identification please advise us before completing.


Please also be aware if you wish to apply for a property you have inspected, a 48 hour cut off time applied for applications to be lodged. No application will be considered if they are lodged more than 48 hours after the date of inspection.


Your application will be destroyed after 7 days.

 What is the screening process and when will I be notified?

Once the application has been received, it will be processed by the property managers who will confirm the information you have supplied. Your application together with any others that may have been received for the same property will be referred to the owner of that property for his /her instruction


You will be contacted by the property manager responsible for the property and advised of the outcome.  This process normally takes around 48 hours.

What happens when the application is approved?

If your application has been successful, you will be requested to call in at our office to complete the necessary documentation and pay a holding fee where applicable.

When at the sign up interview you will be requested to

  1. Sign  the Tenancy Agreement and initial all clauses as having read and understood them
  2. Sign the lodgement for for the bond to be lodged with the Residential Tenancies  Nod Authority
  3. If you are taking possession of the property at the time you will also be requested to sign  a receipt for the keys to the property and to complete the Condition Report returning a copy to this office within seven days (7)

How do I organise payment?

All rents are payable in advance, and the only facilities we have for the payment of rent is by cheque or direct deposit.

Who do I call if maintenance issues arise?

Further information regarding the property will be provided to you at the sign up interview.  However, should any issues arise during this time please contact your property manager on 02 9708 - 2220 or email the office at [email protected]