Info - Tenants

Advantages of leasing through Raine & Horne Cannington NRAS include:

  • Allocation of an experienced Property Manager solely dedicated to enquiries you have in relation to your tenancy.
  • Your Property Manager is equipped with a direct email address and direct office line. If your Property Manager should be attending to another matter, simply leave a message for your call to be promptly returned. 
  • Maintenance request forms available online to forward to your Property Manager for prompt attention for all repairs. 
  • Monthly, fortnightly and weekly rent payment facilities.

What is my first point of contact?

Your Property Manager is your first point of contact and will assist you with any enquiries you have during the inspection and application process. Members of our Property Management team are allocated specific properties; therefore you may deal with several individuals on our team during your property search.

 

  • Why do we pay two weeks rent in advance?

When you pay the Bond and first two weeks rent, this is for your first two weeks rent, it does not put you in advance and therefore you will not receive the two weeks rent back at the end of your tenancy.

 

  • Where tenant ledger can be accessed?

Tenant ledgers can be accessed through the online portal or by requesting it from your property manager.

 

  • Can I meet you at the property to collect keys on the day we move in?

If you are collecting keys on the day you move into the property, you will collect them from our Office inCannington, not at the property.

 

  • Why can’t our maintenance be done straight way?

Before we attend to any maintenance issues, we have to contact the owner and get their permission.

 

  • What is emergency maintenance?

Emergency maintenance is anything dangerous or life threatening.

Listed below are the repairs that are considered an Emergency Repair:

  • a water service that provides water to the premises that has burst;
  • a blocked or broken toilet system (except in the instance where a 2nd toilet is in working condition);
  • a serious roof leak;
  • a gas leak;
  • a dangerous electrical fault;
  • flooding or serious flood damage;
  • serious storm, fire or impact damage;
  • a failure or breakdown of the gas, electricity or water supply to the premises;
  • a failure or breakdown of an essential service or damage that makes the premises unsafe or insecure;

 

  • Why do Tenants have to pay for water?

Depending on your lease you need to check what your allowance is. 

 

  • What happens if I forget to pay my rent?

We have a zero arrears policy. Contact is made from the PM from 1 day in arrears.

 

  • How often do I have property inspections?

Inspections are every 3 months or as close to as possible.

  • How do I break my lease?

When you break your lease you are responsible for fees that the owner would incur:

Any rent that you would have been liable to pay if a lease break hadn’t occurred

Expenses incurred by the landlord in securing new tenants for the premises

 

  • How do I set up my power and who is responsible for it?

You, the Tenant, are entirely responsible for the cost of the electricity that is used at the property. As of the commencement date of the tenancy, the electricity must be connected in your name.

 

  • Can I get a pet?

You cannot just get a pet and put them in the property. You must contact your property manager who will get approval from the owner/body corporate and will let you know if and when you can proceed with a pet. You will also need to sign a pet clause upon approval and pay a pet bond of $260.00.

 

  • Who is responsible for the pool/spa?

Pools and Spa: A demonstration will be arranged with you from a pool company to teach you how to look after the pool. After that you are responsible for maintaining and cleaning the pool/ spa during your tenancy. 

 

  • Online Portal
    We appreciate that some clients require information out side of office hours and for this reason we offer our tenants an online portal for secure access to information 24 hours a day, 7 days a week. This portal provides to you current and past rental payments, property details, Lease document, invoices, inspection reports and your tenant ledger. This service also enables you to email your Property Manager directly.
    Your Property Manager has provided you with a username and instructions to access this facility at your lease signing appointment.

 

  • Office Appointments
    As our property management staff spend a significant amount of their time out side of the office, it is important to arrange an appointment with your property manager should you wish to attend the office to discuss a particular matter. By scheduling an appointment with them you will be assured of being able to see them when you attend the office.

 

  • Giving Notice
    Your tenancy agreement is a legally binding contract. If you wish to terminate your tenancy, notice is required in writing.
    The Notice to Vacate form can be lodged online vial our website, located behind the landlord & Tenant Resource tile. The form will be sent directly to your Property Manager. 
  • Contact Details
    Our preferred method of communication with your Property Manager is via the tenant enquiry link or email. If you do not have access to email, please feel free to contact our office by telephone on 9390 1442 or 9351 8871
  • Office/Postal Address
    121 Wharf Street, Cannington WA 6107