Testimonials

“ Jan is an excellent agent! She has extensive knowledge and contacts in the Redlands area. She is extremely professional at all times with a wonderful team. We were looking for an acreage property in Thornlands and saw several that weren't quite right. Jan found us one that ticked most of our boxes. She is also a brilliant negotiator whether you are selling or buying. She says it how it is! Jan was available throughout the entire settlement process and answered any queries we had. I would recommend her highly. Raine and Horne is literally a one stop shop. They even managed to find us great tenants for our property that we were moving out of! ”

“ Dear Jan, Thank you for your enormous efforts in selling our home. Your professional approach, expert advice and regular communication made the selling process very comfortable. We were also impressed that you were available anytime we needed to contact you. Your experience and knowledge of the area truly shows in all aspects of your work. Your conduct and professionalism from start to finish was exemplary. We would be more than happy to sell with you in the future, and we will certainly be recommending you to our friends and family. ”

“ I would like to thank you for your effort, help and involvement in the purchase of my new home. It was a pleasure to deal with you, your Customer Service and knowledge of the local area was exceptional. Everything ran smoothly from the day I signed the contract to the settlement date. I would highly recommend you to anyone wanting to buy or sell. ”

“ Jan Goetze conducted the marketing and sale of our home with the utmost professionalism. Jan Goetze possessed the dedication to get our home sold as quickly as possible. She worked endlessly with constant inspections and provided feedback with a quick and easy phone call, followed up by comprehensive written reports. Jan Goetze's history in the Real Estate Industry speaks for itself with her market knowledge, professional business acumen and industry contacts, both nationally and internationally. I happily advocate and recommend Jan Goetze to anyone wanting to sell their property. ”

“ Jan Goetze is a very experienced real estate agent. She very professional and works extremely hard for her clients. Jan deals fairly and honestly and met all our expectations. We highly recommend her to anyone! ”

“ Very pleased with Jan and her staff. We found them always willing to assist, honest and cordial. ”

“ We found Jan to be very approachable, helpful and easy going. We did not feel any pressure by Jan, especially being first home buyers and a little unsure of the process. I would highly recommend Jan and if we ever need an estate agent will definitely head back to see her at Raine&Horne Cleveland. ”

“ More than happy! We had the pleasure of purchasing our present home from Jan and found her and her team, pleasant, efficient and helpful. Jan and her team went out of their way to arrange extra viewings and answered our many questions. We wish them luck for the future! ”

“ Many thanks for your support during the sale of Mum's property, also for your recent kindnesses. ”

“ Easy experience! Thanks Jan for making the sale of our property such an easy experience. Jan was honest, attentive and I was always comfortable communicating my options with her. I would highly recommend Jan! ”

“ Great agent to work with. Highly recommend! Jan was great to deal with in our purchase prior to auction. She followed up all our queries and was great in negotiating an outcome prior to auction. No mucking around...straight up and honest. Hard to find in an agent these days. Thanks Jan. We love our new family home. ”

“ My wife and I decided to sell our property recently and had no hesitation in contacting Raine&Horne Cleveland to conduct the process . This was due mainly to one person - Jan Goetze . The name says it all as she is a highly respected agent in the Bayside and we felt that leaving our house sale in her hands was the obvious choice. Thank goodness we did - our much loved family home sold in a week with multiple offers ! We were so thrilled as my wife is unwell and we did not need any dramas to add to that . The entire process ran seamlessly from beginning to end and Jan and her team ensured that our privacy was maintained at all times whilst still keeping interested parties coming through the property constantly . We both have no hesitation in recommending Jan Goetze to anyone contemplating a property sale . Her integrity , professionalism and yet, most importantly, down to earth approach coupled with a most compassionate manner places her on a level far above many other agents . Thank you so much Jan and may you and your wonderful agency continue to thrive. ”

“ Professional, highly experienced and pleasure to deal with. Jan Goetze is a highly experienced agent with a wealth of knowledge about the real estate market, particularly in the Raby Bay and wider Redlands area. She was professional, honest and reliable during the selling process - we would definitely use Jan again! ”

“ Jan Goetze and Michelle West at Raine and Horne Cleveland are both very professional and easy to communicate with. Knowledgeable on all facets of real-estate and helped make our selling experience a good one. Always gave us prompt feedback on inspections and every week had written feedback. Every thing was delivered very professionally and I have no hesitation in recommending this realestate. ”

“ Jan and her team are brilliant. We sold our house within 2 weeks of the first open house! Jan also found us the beautiful home we are living in now. ”

“ Very helpful with helping to prioritise what needed to be done in order to get the property ready for sale. Good knowledge of market. Great advise throughout the whole process. ”

“ Jan was always courteous and informative - very happy will all the attention I received - thank you! ”

“ Jan and Michelle West are great agents, very helpful and reliable. ”

“ Great Followup Thanks Jan for selling us a lovely home which we wouldn't have bought if Jan didn't follow us up. We were so impressed with Jan and her following up skills and her no pressure attitude, that we asked Jan to market our own property which we hope to sell soon. Thanks Jan ”

“ Very knowledgeable and a great agent We were very thankful that Jan was our agent. Jan and her team were very professional at all times and they strived to ensure we got the best possible price for our property. ”

“ Pleasure to deal with My husband and I can thoroughly recommend Jan who made the often stressful experience of buying our new home relatively easy. Any question, any time was answered promptly and graciously - no matter how large or small the question was. Nothing seemed to be too much trouble. We knew what was happening every step of the way and for that we are very grateful to Jan for. ”

“ An extremely easy agent to work with, her experience in this field is vastly more knowledgeable than most. ”

“ Very down to earth and honest! My dealings with Jan and her team was exceptional. All my queries were responded to promptly and with clear understanding and professionalism. I had a few dealings with other real estates before Raine & Horne with undesirable results. Once changing to Raine &Horne I found the perfect property and have settled in nicely. I was even presented with the best gift :) Thanks girls x ”

“ "THE RIGHT CHOICE!" We had been considering selling our home for a little while and had discussed this throughout the year with other agents. When our mind was set we immediately phoned Jan to come and appraise our home as she was at the forefront of our mind after observing Cleveland and the Redland's top agents. She provided us with a price there and then, being sellers with high expectations (like most) we decided to list at a higher price. We soon realised that Jan was right on the money with our first contract after 7 open homes and at the figure she appraised. We were happy to meet the market. Jan was an absolute pleasure to work with from appraisal to settlement and beyond. Her knowledge of the area is undeniable as is her vast experience and expertise in real estate. She keeps you well informed every week and provides you with wonderful advice all backed by an amazing work ethic and drive to achieve the very best for her clients. Thanks again Jan and the team at Raine & Horne Cleveland. We know who to contact when we are next in the market to buy or sell. ”

“ VERY HELPFUL AND PERSONABLE Jan was very helpful and personable, she understood what we were looking for and kept in touch with us and worked with us to get what we wanted. ”

“ Personal yet Professional I was pleased with Jan & her team on the way the property was marketed. Received weekly updates on any interested parties. Kept me up to date with progress of the sale. Very knowledgeable about the area & industry. ”

“ Jan and the team are highly professional, friendly and provide an excellent service. The level of communication throughout the selling process was outstanding. I highly recommend sellers to contact Jan to look after the sale of your home. ”

“ We dealt with Jan Goetze for the first time whilst buying our 24th home. Being in our 80's and having lived in three different countries, we had our share of sales people. Never have we met a more generous person with her time than Jan, who is also a top sale lady!! Many thanks Jan, this might be our last home, but, you never know!! ”

“ During the purchase of our property we found Jan to be very helpful, prompt and responsive to our questions and very open and upfront with the information regarding the property. Jan genuinely worked hard to find the middle ground between our expectations as the buyer and the interests of the seller, and IMO I think we were both satisfied with the outcome, that’s pretty rare in the current market. Have no hesitation in recommending Jan to anyone after a professional and experienced agent in the Cleveland and Redlands area! ”

“ Jan’s knowledge of the Redlands realestate market is valuable and on point! The team at Raine & Horne have provided us with the utmost support and guidance throughout our journey. We have no hesitation in recommending Jan and team to other potential vendors. ”

“ Thank you Jan. We have bought and sold many homes for our family with Jan and we can highly recommend Jan to any prospective home owners...buying or selling! I can assure you will not be disappointed. ”

“ Jan is an excellent salesperson who made the trauma of selling and moving so much easier for us. Jan is knowledgeable, professional and so very pleasant to deal with. Nothing was too much trouble for her - we could certainly recommend Jan to anyone buying or selling real estate. ”

“ Impeccable service From our first inspection to signing contracts we cannot fault the service received. The agents were knowledgeable and great to communicate with. Would recommend the agents. ”

“ Jan led a very helpful and friendly team who were always available to help us manage the sale and clean up of my deceased brother's property while I was away (under Covid19 lockdown) in New Zealand. They were all very nice and very professional. ”

“ Professional in every way Fully prepared to show the property, followed through and represented their seller to ensure a closed deal. ”

“ Professional in every way Fully prepared to show the property, followed through and represented their seller to ensure a closed deal. ”

“ All ended well I felt that the girls worked hard and kept the momentum up. Also being supportive with my situation and resolving some awkward situations. ”

“ Thank you very, very much! We really appreciate your assistance in finding us a home in the Redlands. ”

“ GREAT SELLING EXPERIENCE Jan sold our property off market. We are from the old school when customers/clients always come first and this is the type of service Jan provides. We had a longer than normal contract and during this period any query, whether it be by phone, text or email was always attended to promptly. Jan is very professional and personable, nothing is too much trouble. Sometimes selling your property can be a little stressful, on this occasion everything went so smoothly and that was thanks to Jan and her attention to detail. ”

“ Jan excels at achieving for clients Jan listened to our needs in relation to finding a home in the Cleveland/Ormiston area. Jan then arranged inspections for properties that suited our needs. This was appreciated given the 400 kilometres travel involved for an inspection. Jan put a lot of work into finding us a home that ticked all of the boxes and we appreciate Jan's knowledge and professionalism. ”

“ Quick, Easy and Informative Jan and Michelle have been very helpful in getting us all the information we needed to confirm and purchase our first home. We couldn't be happier and can't wait to move in!! ”

“ Very responsive. It was pleasure working with Jan and Michelle, they are superb in their service. Gone 1 step ahead to drop keys to the builder house because I couldn't pickup. Many thanks for this house. ”

“ Excellent agent Jan is absolutely wonderful she did everything and more to achieve our sale which wasn’t easy but nothing was too much trouble. Not only is she an amazing real estate agent she is also a wonderful caring lady who goes out of her way for you ”

“ First home buyer experience The process was smooth from start to finish ”

“ Very Professional Jan never over promised and remained professional and personable throughout the entire listing.... would highly recommend! Thank you Jan ”

“ Excellent on every count Very easy to work with, never pushy, great knowledge of the Cleveland market, always available, even on Sundays. ”

“ Experience and Success Jan is the best A huge thank you to Jan and her team. Cool calm and collective with her experience makes you feel very safe. Ally and I cannot thank Jan and her team for their dedication and professionalism and being there for us anytime day or night. If it wasn’t for Raine Horne I don’t believe our life changing experience would have happened. Thanks again for your support. ”

“ Friendly, knowledgeable and experienced agent. Jan has been refreshingly friendly, optimistic and professional at all stages of the sale. Her thorough knowledge and extensive experience has helped us sell the house within two weeks of putting on the market. We were concerned about COVID and having people through the house but her flexibility and assistance with ideas in preparing the house for opens, during a pandemic, has made it safe and less stressful for us to have them. She was prompt for opens and always contactable during the process. Our sale was a bit tricky because we needed an unusually long settlement, but Jan was able to attain the time we needed without any problems. Jan has a great team who helped in the background with emailing the weekly reports and any changes we wanted to make to the listing. They were very prompt and all queries were communicated efficiently. We would highly recommend Jan as an agent who will be honest, professional, approachable and whose optimism will help you get a great price for your home. ”

“ Michelle and Shanna were fantastic at keeping us informed and up to date. Very helpful. We never met Jan. Shanna was our first contact and went above and beyond to help us find a property. Michelle was very helpful once a contract was in place. ”

“ Exceptional service and support I can’t thank Jan enough. I would never have gotten my house on the market without Jan and Michelle West’s help. When the first offer fell through because of finance they had another buyer waiting on the doorstep. I would give them 10 stars for service, follow up and professionalism. I would recommend them to everyone and if the need ever arose again I would go straight to Jan. ”

“ Jan and the whole team worked very hard, especially dealing with unusual times during Covid, with great professionalism, open communication, and care. They went above and beyond to help get the best results for us, both selling and buying... Thank you. ”

“ Friendly and professional.. I found Jan and her team to be very helpful. Always ready to give advice when needed, and able to put one at ease in a stressful situation, as selling a home is. Jan knows the real estate market and I highly recommend her to sell your home. ”

“ Go Jan Goetze. We found Jan to be immaculately presented and professional in her dealings- Jan operation is well run and disciplined In practise. ”

“ Very professional and attentive. Jan was great to deal with and followed up any enquirers we had promptly and professionally. ”

“ Jan and her team were exceptionally helpful for me. Her vast knowledge of the market and her professionalism made the whole process quick and easy. I appreciate Jan’s hard work ethic, her support and diligence and I couldn’t recommend her highly enough! ”

“ Sale of property was handled in a professional and efficient manner. Jan displayed a wealth of knowledge and expertise in real estate in the Redlands area and was able to provide timely advice when required. She was very professional and her feedback and communication was helpful and timely during the process. The sale of the property went smoothly. ”

“ ‘Go Jan Goetz’ We found Jan to be immaculately presented and professional in her dealings- Jan operation is well run and disciplined In practise. ”

“ ‘Buyer of a townhouse in Birkdale’ Reliable and friendly service. Totally recommend her. ”

“ ‘Buyer of house in Birkdale’ Agents dealing with selling us this property were genuine and professional and ensured the sale went through smoothly. ”

“ ‘Seller of house in Victoria Point’ Having not had a house on the market for almost 20 years had forgotten the process. Found Jan Goetze and Michelle West extremely helpful and supportive. They made the process incredibly easy. Majority of my communication was with Michelle West, who was extremely caring and always followed up on any requests promptly. Would certainly recommend. ”

“ ‘Genuine Support and Commitment’ Jan would not give up and her determination and genuine commitment to us achieved the sale we needed. ”

“ ‘Buyer of townhouse in Birkdale’ Went well overall, little dragged out but worked out in the end. ”

“ ‘Friendly and professional.’ I found Jan and her team to be very helpful. Always ready to give advice when needed, and able to put one at ease in a stressful situation, as selling a home is. Jan knows the real estate market and I highly recommend her to sell your home. ”

“ ‘Very Professional’ Jan never overpromised and remained professional and personable throughout the entire listing.... would highly recommend! Thankyou Jan ”

“ 'Excellent to deal with , interesting woman ! Highly intelligent.' Professional straight forward person to deal with, also her staff friendly and helpful. ”

“ Buying was a breeze Terrific service and professional help to buy, even some transport help to view other properties but I went back to my first viewing and bought very soon afterwards. Thank you Michelle West from the Jan Goethe team. Look forward to moving back to my home town! ”

“ Best in the Area - putting families in to homes in the Redlands for many years Jan is thoroughly professional and leads a great team - Jan has been living and selling Real Estate in the Redlands for many years, making many friends and happy families along the way, who have all given outstanding referrals. ”

“ Jan is a wonderful real estate agent and a really lovely lady. We looked at a few properties with her and nothing was ever too much trouble for her. She was always very friendly and courteous to both the buyer and seller and really tried hard to keep both parties happy. I felt in really good hands with her and would definitely highly recommend her services. ”

“ Very Good Service Jan followed on every lead and kept me informed ”

“ To the point Jan has a great knowledge of the area. She and her team are efficient. They get the job done. ”

“ Amazing agent in Cleveland and surroundings Jan and her team had been great agent for us . We sold our house in less than 3 weeks. Highly recommend. Thank you to the entire team. ”

“ Couldn’t have asked for better Extremely professional ”

“ Jan is a true professional a wonderful person to deal with. I would recommend Jan highly if you are seeking to purchase a property in the Redlands especially in Raby Bay with her experience you will be guided to your dream property Thank you again Jan. ”

“ Amazing Agent Jan was extremely helpful. Even went to the extent when the tenant pulled out of an open at the last minute and had an agent still greet everyone in the driveway and arrange another time. Jan's experience is something you can’t go passed. Don’t bother looking anywhere else, give her a go. ”

“ Excellence Jan, she is very professional on marketing to sale property. I am very happy. If I want to sale any properties in the future, I will go to her. ”

“ Jan is truly a five star agent. I found Jan was very professional every step of the way. Easily approachable when I had any concern through the COVID 19 Restriction, every person signed in. I have tried to sell with other agents a number of times with no success. Jan's knowledge of the industry is extensive, she is easy to talk to. I received weekly report from her. I have no hesitation to recommend Jan to any one wishing to sell their home. ”

“ Very positive experience from a true professional Jan was the ultimate professional. Jan brings great communication skills and local knowledge that gave us confidence in the process in selling our home. We would not hesitate in recommending Jan to anyone who may be looking at selling their home. ”

“ House purchase in Thornlands Jan listened to our needs and found what we wanted. ”

“ Very positive experience from a true professional Jan was the ultimate professional. Jan brings great communication skills and local knowledge that gave us confidence in the process in selling our home. We would not hesitate in recommending Jan to anyone who may be looking at selling their home ”

“ The whole team at Raine & Horne were fantastic Our experience with Michelle at Raine & Horne was second to none. All communication was professional & in a timely manner. Her knowledge of Redland area, also exceptional. I would recommend Raine & Horne Cleveland. ”

“ New to Qld - finding a home in this market was very challenging! Jan's team was excellent. Always prompt & responsive the team answered all our questions as we arrived at the decision to buy this lovely home. Special thanks to Sharon & Shane. ”

“ Jan is our go to when buying and selling property! Professional, warm and considerate. Jan is an expert in her field with a great deal of experience in buying and selling property in the Redlands region. My husband and I have both worked with Jan over time and I always feel confident she will negotiate the best for all parties concerned during the process. I highly recommend her services to those needing to acquire or sell property. You can trust you are in capable hands. ”

“ Great Experience and excellent communication. Jan's industry experience and knowledge certainly made the process of selling our house an easy process and stress free. Our house was under contract for the asking price in 8 days. We would highly recommend Jan to anyone. ”

“ Very Professional Jan and her team were very helpful, as I was a first time buyer I had a few questions regarding the purchase to which they really helped out with. The level of commitment Jan and her team showed from my first inspection to finally purchasing the property was second to none! Jan and her team are very professional and friendly and I would highly recommend buying from them. ”

“ great to deal with , would not be where we are now with out her jan helped us find our dream home , local knowledge and her finger on the pulse found the home we were looking for, even though it was not on the market yet. ”

“ Sale of my Home in Thornlands I purchased my Home in Thornlands nearly 23yrs ago. Jan knew what I wanted I decided to sell recently so I gave it back to Jan to sell. She sold it in 3 days and we were happy. Jan is professional to the highest and highly recommend if your buying or selling. ”

“ Jan @ Raine and Horne Cleveland rented and also sold our apartment We found Jan and her team to be great to deal with, they were very professional and hardworking. There knowledge of the local real estate was extensive along with sound advice, and the right marketing. Open houses were conducted in a professional manner. I would highly recommend Raine and Horne Cleveland if your looking to rent or sell your property Chris B ”

“ Jan approached us a while ago, and thereafter continued to check in on where we were with wanting to sell our home, always in a polite and professional manner, Jan then presented a great marketing strategy. The transaction was professional and in our best interests, Jan and her team were professional and had our best interests at heart. Getting the best deal for us, professionally and diligently. Continuing trying to get us the seller the best fair deal, being honest and transparent, a great team effort , thank you. Kind regards Anne John and Courtney Blakeway, we would definitely recommend Jan and her team. ”

“ Over and beyond expectations The entire team was super professional, proactive and super easy to deal with. We are extremely thankful for all the assistance provided! ”

“ We have known Jan & Michelle from Raine & Horne Cleveland for many years and we have actually bought and sold three homes with them. They have always treated us with respect and dignity. We have maintained our valued relationships in between our property transactions, in fact we feel like we are part of the Raine & Horne Cleveland family. What we like is their honesty and integrity, and understanding of the real estate market, and have always worked in our favour to ensure that we have been happy with the final transactional outcomes. We would highly recommend Jan and her Team at Raine Horne Cleveland for anyone considering to purchase or sell a home in the Redlands, as we know you will be treated respectfully. ”

“ We would like to take this opportunity to thank you and your team at Raine & Horne Cleveland for the very professional and very excellent service provided on the sale of our Redland Bay property. As a well known and highly experienced Real Estate Agency in the Redlands, we certainly appreciated your understanding of the emotional aspect of selling a home, particularly after enjoying many years of family living in this beautiful part of the world. Your caring and guidance through the sales process was exceptional and we would certainly recommend Raine & Horne Cleveland without hesitation to any prospective buyer or seller. Our sincere thanks to you personally Jan for your kindness, professionalism and understanding during this important time of change. ”

“ Honest and Transparent Jan approached us a while ago, and thereafter continued to check in on where we were with wanting to sell our home, always in a polite and professional manner, Jan then presented a great marketing strategy. The transaction was professional and in our best interests, Jan and her team were professional and had our best interests at heart. Getting the best deal for us, professionally and diligently. Continuing trying to get us the seller the best fair deal, being honest and transparent, a great team effort , thank you. Kind regards Anne John and Courtney Blakeway, we would definitely recommend Jan and her team. ”

“ Excellent customer service We recently bought our dream home through Jan and she was a pleasure to deal with. We highly recommend Jan if you are buying a home. ”

“ We highly recommend Jan , as she was on top of our whole selling process , from beginning to end . So many things impressed us with Jan . She kept us in the loop constantly , communicating every step along the way . It is obvious she is dedicated to her clients , as well of having a vast knowledge of all aspects of the real estate industry. She also acts immediately .....with marketing , information and advice ....sooo professional . ”

“ Excellent Customer Service Jan has made the whole sale process very smooth and easy for us. She's been helpful in giving us suggestions in terms of how we market the property and she gave us constant updates throughout the marketing campaign. Jan is also very responsive whenever we had questions. We would recommend her for any sales of luxury properties. ”

“ Our house sale. We found Jan to be the best real estate agent we have ever communicated with! She has a huge amount of knowledge, skill and experience, yet she was not arrogant in any way. She was wonderful to deal with - honest and sensitive to our needs and wishes. There were a few challenges with our sale conditions and she supported us every step of the way. Thank you Jan for helping us to embark on the next stage of life's adventure!! ”

“ Easy and professional Jan and her team were very customer focused and happy to assist us with any inquiries we had , highly recommended. ”

“ Thank you Shanna and Jan for the nice experience As I do not enjoy the experience of selling or buying real estate, I was pleasantly surprised selling our property with Shanna and Jan. From day one we had a great communication and whatever was promised was delivered on, and some more. I would truly recommend anybody selling or buying in the Redlands to speak with Shanna or Jan, you will not be disappointed. ”

“ Jan is fantastic professional I cannot express how we were impressed with service provided by Jan. Communication, professional advise and honesty was above and beyond. She is the real estate agent whom you can trust. Highly recommend to sellers and buyers. ”

“ Sold our Duplex Jan was wonderful to deal with. We had renters in both duplex and we were caravanning throughout Queensland. Sometimes hard to contact. We must have been the sellers from hell. Nothing was a problem for Jan. She handled the sale like the true professional that she is. We would thoroughly recommend Jan to handle your real estate needs. ”

“ Sale of our family home Jan & her team are the most professional people I have had the pleasure of doing business with.Very patient answering all my questions. Good advertising & nothing was too much trouble. Staff always meticulously groomed thank-you to all involved ”

“ We are happy to once again express to you personally, as we have already done to you, Bill and Michelle, that we are very grateful to you and the entire team at Raine and Horne Cleveland for your generosity in time and effort in securing an unconditional contract on our property. ”

“ Professional agent. It was a pleasure dealing with Jan, she performed like a professional from day one and we are very happy with the outcome of our property sale. It’s hard to find someone who dots the i’s and crosses the t’s but Jan did all of this. Thank you for an easy transaction. ”

“ Very organised Kept me up to date with everything I needed to know about the sale of my house. ”