Suzi Pawley & Peter Robinson, Vendor
“Thank you so much for all your great work involved in selling our unit in Freshwater. As you know, we had a bad experience a few years ago when we first tried to sell, using a different real estate agent. We were so unimpressed that it put us off real estate agents in general and we were quite sceptical of anything we were told by anyone saying they might be able to help us sell. We're so glad we linked up with you. We first spoke to you about selling our unit over 12 months ago, and during that long wait you kept in contact with us, giving us market updates and checking in with us, without being invasive or over the top. We appreciate your patience.
So, we finally made the decision to sell and as soon as we contacted you about it you were efficient, professional, and knowledgeable. Putting a property on the market when you've just brought a newborn baby home is challenging, but you helped us through in a way we'll always be grateful for. Our experience with you was the complete opposite to the experience we had years back with the other agent. As well as your attributes already mentioned, we were also really impressed with your communication skills and your ability to relate to us as the sellers, to our tenant, and to prospective buyers. You always provided us with updates promptly, and were always available when we needed to contact you - including after office hours. Our tenant was difficult at times and you treated him with respect and patience at times
when we were struggling with it all. Your advertisement of our property was telling in the big turnout on the first day of it being opened for viewing. I can imagine how difficult it must be to juggle numerous prospective buyers, but you did great, a bit like juggling and you kept all the balls in the air.
So, a massive thanks for helping us sell our unit (at a price that we didn't think was achievable, I might add!) and guiding us through the process with such professionalism, patience and confidence. Best wishes for 2015!”