Sam Testimonials

Selling a home is always an emotional rollercoaster for a family, especially when you have already committed yourself to the next property.

Your professionalism, experience and knowledge of the sales & marketing process was outstanding and at every step, you made us feel relaxed and in control.

You asked us to trust the process and because we did, and as you predicted, we achieved a fantastic result. In fact a record result!

Thank you for all your support and guidance.

David and Kate Price

 

Just a brief note to let you know how pleased Anne and I have been with the professionalism of Raine & Horne Forestville.

From our initial meeting with Sam and Melinda to the regular and efficient contact from Melinda at every step of the way, it was clear to me we had made the right choice in a Agent.   My late Father, whose Frenchs Forest house you sold all those years ago, suggested I contact you first when the time came.  It was good advice.  The process was easy for us and each step explained well.

Thank you and, in particular, Melinda for the effort to sell the property at a difficult time for our family.  The understanding shown by Melinda was appreciated.

Good luck in the future to you both.

Sincerely Mark Hurt

 

Sam and Melinda

My thanks to both of you for your advice and support over this whole process over the past few weeks.  I feel we have achieved a very good result and I feel that it is a fair price for my house. Michael and I found you believable and honest in your estimates and you kept our feet on the ground when making our decisions.

All in all a very satisfactory result, thankyou very much.

Robyn Cohen

 

Melinda and Sam were a delight to work with. Their knowledge of the Killarney Heights/Forestville market is second to none and their advice at all points through the sale process gave us confidence in the decisions we made. They demonstrated both a clear understanding of what was important to us and of the market. We knew we were in good hands. 

We would not hesitate to recommend Melinda and Sam as a great team to sell your property.

Jeanette & Angus Rae

 

Mel , Sam and the Team;

Shawn and I are very pleased with the sale of our house 173 Starkey Street. We just wanted to thank you for all your effort from initial consultations and later on throughout the campaign and how you made us feel comfortable with your approach, attitude and professionalism. There was no pressure but at the same time we did appreciate the straight talk.

We’d be happy to recommend your agency to our friends.

Regards, The Rouhanis

 

Dear Sam and Brett,

Having come back to earth after the excitement of the  auction we wanted to say an enormous thank you to both of you.  We have been extremely impressed with the unfailing professionalism you have displayed throughout the process of selling our house.  The following points highlight more specifically what impressed us:-


We felt that you were at all times honest and upfront with us.                           The predicted price range you gave us was very accurate 
Your punctuality and communication was impeccable
The attention to detail was incredible - we were especially impressed by the effort to ensure that the photographs of the house, the description, brochure and internet advertising layout and presentation were of an extremely high quality. The house plan drawings were not only accurate but also very clean and uncluttered.
At no time did we feel pressured into any decisions and we felt supported throughout the entire process.
The other members of the Forestville , Raine & Horne team were also faultless in the interactions we had with them.
To be honest , there is nothing we would change about the whole experience and we couldn't be happier with the result.  We would be delighted to recommend you both to anyone thinking of selling their home."

Sonia and Taggart Lidbury

"My husband and I sold our house in Bentley Avenue, Forestville in May this year.  We had done an auction previously but this time was different. Sam, Mel and the team made it all seem really smooth sailing. 

The professionalism during the whole process was second to none. 

Giving us time to make decisions without the pressure that can come with a relatively quick marketing plan. We had record amounts of people through our home because of the networking that Raine and Horne have achieved with experience. The Auctioneer was professional and just amazing. 

We were so happy with the result on the day and thank Sam and Mel personally for looking after our family through this anxious time."

Justine Hall

 

"Recently, my brother and I finally placed our family home on the market. It had been in the family for over 47 years. We wanted to make sure we chose the right agency for the job, so we interviewed a couple of local agents and chose Raine & Horne, Forestville.

Why Raine & Horne? Firstly, I felt comfortable with both Melinda Dunn and Sam Pfafflin. When I asked questions, they gave me honest and direct answers. They listened to both my brother and myself and acted professionally and discretely at all times. Melinda kept us informed after each inspection with feedback and was always accessible if I had any queries. They were accurate with their estimation of an achievable result and our home sold after only three open inspections.

I found both Melinda and Sam to be polite, personable and approachable at all hours of the day. I would not hesitate to recommend them to future vendors."

Sally Cramer

 

"We would like to place on record our appreciation for a job well done to the RH team led by Sam and Mel. The team approach was just what we wanted (and noticeable in their sales pitch to get the listing) and all aspects of our sale were handled extremely well. We highly recommend them."

Ken and Barbara O’Brien

 

"Two weeks!! Incredible!!

We never thought selling could have been made any easier and with the peace of mind and customer service ethic displayed by Melinda and Sam we felt comfortable throughout the whole process. 

We would highly recommend Raine & Horne Forestville to anyone looking to sell their house." 

Anthony and Elizabeth Koudsy

 

"Thank you again for helping me with the sale of my house. I am impressed with what Sam, yourself and your Team have done. I will definitely tell all my friends who are planning to sell to contact you.

Great job and Well Done!"

Doreen Yap

 

"As I mentioned to you at our initial meeting, I knew immediately that you and Sam were the right team to sell our house. You both showed such professionalism from that first meeting right throughout the entire process.

You set up an effective marketing campaign, which brought a wide range of prospective buyers through the house, and this led swiftly to a sale. This was done through an honest and fair liaison with the interested parties, which in turn achieved a sale price that exceeded our expectations.

Thanks again."

Nadia Sutherland

 

"We want to thank you Sam and your Sales Consultant, Melinda Dunn, for the excellent result you achieved in the sale of our home at Killarney Heights.

At all times we were impressed with the professionalism and meticulous care you showed in the sale process. It is naturally a time of some tension and trepidation when one sells one’s home of 43 years, but the whole exercise went smoothly we were pleased that we had chosen a real estate agent upon whom we could rely to act in our interests and provide the best advice possible.

Communication with you and your staff was pleasant and responses readily available. Our messages were always replayed quickly and reliably.

The office presented well and was welcoming.

We have pleasure in recommending Mr Pfafflin and Ms Dunn to our friends and to others seeking the best possible outcome regarding their property."

Irene and Paul Berger

 

"Sam and Melinda from Raine and Horne have made what could have been an extremely stressful experience, simple, straightforward and pain free. They came in, assessed our situation, provided a clear strategy and got straight to work. 

There was no pressure to choose Raine and Horne, no heavy handed sales pitch, no over the top assurances or guarantees, just a quiet confidence. They made me feel like they were on our side, they were professional and calm. They are confident in their style and approach and that gave me confidence. I handed it over to them and the house was under contract and sold within 2 weeks.

Thank you."

Alicia Duffy

 

"Having to sell our Mother’s home was a sad wrench for us but the assistance of Melinda and Sam of Raine and Horne, Forestville made a difficult task a great deal easier. They accurately estimated the price we would get, advised us on presentation and handled big things, like the sale, and small things, like an electrical repair with equal efficiency.

My sisters and I would highly recommend Melinda and Sam for their tireless professionalism as well as their very pleasant way of dealing with inexperienced sellers."

Lindsay Hartley, Helen King and Alison Moore

 

"Thanks for your professional guidance and personal approach to the sale of our home. We were very impressed with your excellent knowledge of the realty market, your sound advice and your ability as a team to execute on your proposal within a short time frame. All of which resulted in a very positive outcome.

Both your commitment, enthusiasm and genuine interest gave us peace of mind from day one right throughout.

We would highly recommend Sam, Melinda and the team at Raine & Horne Forestville."

Allan and Tania

 

"After extensively researching multiple real estate agencies in the Forest area, we opted to go with Raine and Horne. From day one, Mel and Sam inspired confidence and impressed us with their knowledge, high attention to detail and prompt follow through with prospective buyers. They went above and beyond the call of duty on several occasions. One example is ensuring our property was presented at is best when they opened the house for inspection while we were overseas (Sam is also a very talented pool guy!) The outcome of their hard work was that we sold our property quickly, with minimum effort on our part and at a price that exceeded our expectations. Raine and Horne's reputation in this area is richly deserved and we would not hesitate to use their services again or to recommend them to our friends."

 
Mhairi and Steve Holway

 

"On behalf of my family I wanted to thank you for the excellent job you and your agency did in the sale of our property at 20 Forestville Ave, Forestville. You both showed incredible professionalism, honesty and candour during the whole process.

Sam, as you know I have been the General Manager of sales for major US electronics test and measurement compant for over 14 years and managed many sales people in my time but your openness, relaxed approach and negotiation skills are second to none.

You both made what can be quite a stressful process amazingly simple, straightforward and rewarding for all. Your management of the large number of people we had through our property and the associated advice provided to us was both sound and very much appreciated. This only comes from an extensive amount of ecperience in the industry.

I really enjoyed working with both of you and all the staff at Raine & Horne Forestville. I have no hesitation in highly recommending you to other prospective clients."

Alan Brown

 

"Sam and his team were great, easy to deal with and professional from the initial interview.  Their strategy perfectly pitched the property in the right price point for the market and backed it up with a smooth advertising promotion and photo shoot.

Within a few days of listing we had fielded several offers from prospective buyers generated from busy weekend inspections.  

With our house sold and expectations exceeded we highly recommend Sam Pfafflin and his team from Raine & Horne Forestville to handle the sale of your house."

Stephen Diegelman

 

"Have been very tired up one way and another, and actually taking advantage of a wet day to catch up on a few things. Many thanks for your valuable assistance in getting our house to market and for all the staffs efforts in achieving the most satisfactory outcome.

The most important reason for us selecting your agency, as you know, was the fact that you were a younger fellow who came out of our area, educated locally and well versed in the property market in the area.

Many thanks again and all the best in the future."

Ray Iddon.

 

"We are very happy that we chose Raine & Horne Forestville to sell our home. Right from the start we felt very comfortable dealing with Sam and his team. Knowing that Sam grew up in the area and understood all aspects of Forestville and the surrounding area really helped.

Sam and the team were very professional in all aspects of the sales process. We were included in all steps of the process and they delivered what they promised. Selling our home, where we have lived for 26 years was an important step in our lives and we highly recommend Sam and his team at Raine & Horne Forestville."

Steve & Lee Cleary

 

"Thank you for all your help. Owning a rental property and then trying to sell from overseas has the potential to be stressful but everything went smoother than we could have expected."

Stephanie and Michael

 

"When we came to see you we had no idea really what to do having not sold a house for 20 years.  We were somewhat stressed, we knew the market wasn't great and we didn't want unrealistic expectations so appreciated your frank and honest appraisal of the market (and the house) and what we would be looking at. 

We would like to thank you for making the entire process a less stressful experience for us. You showed commitment and ongoing confidence that the house would sell. You kept us up to date each week with what was happening, who was coming through and the comments that were being made about the house.You did not push us into making any changes but gave us valuable advice and insight that allowed us to make the informed decisions right up until the house was sold.

Your integrity shone through in all our dealings and we thank you for giving us outstanding professional service.Trust and integrity are vital, it shone through, and we therefore have absolutely no hesitation in recommending Raine and Horne Forestville to any potential client."

Peter and Louise Scope

 

"If everything in life could go as smoothly as the sale of my house, lots of stress would be avoided! You were recommended to me and I will make sure to keep passing the message. It was easy, painfree and the end result exceeded my expectations! Thank you for everything."

Agnes Le Gall

 

"We went looking for an agent who would put in the extra work and had the capacity to deliver the best possible result for us.  We spoke to many in the area, chose Sam Pfafflin and were not disappointed.  He and his team added real value to the process. They were upfront about what they planned to do, and were proactive and diligent about getting it done.  Above all, their approach was exactly what we were after: unswervingly client-focussed, hard-working and professional."

Ari Sperlby

 

"Having recently sold our family home I would like to highly recommend Sam & his team from Raine & Horne Forestville. Our circumstances were a little different as we are residing overseas & had a few concerns about selling remotely. We needn't have worried. The sale happened within 2 weeks, with Sam achieving an excellent price for us. His professionalism throughout was outstanding. He kept us up to date immediately after the open for inspections with a very thorough report. The whole process went very smoothly. I would have no hesitation in using Raine & Horne Forestville in the future"

Lesley Farahar

 

"We were impressed with your professionalism, your knowledge of the market, the way in which you always delivered on the commitments you made, and your friendliness.

You went on to exceed our expectations after you sold our house by proactively highlighting properties which may be of interest for us to buy (even some that were listed by other agencies) and by providing advice and demonstrating a genuine interest in helping us purchase a  new home for our family.'

Thank you to you and your team for your help with this significant event in our lives."

Pauline and Markus Nolte