Paying your Rent
Raine&Horne Goodna preferred payment method is direct debit. Please make sure you use the reference supplied by your Property Manager. Our bank details are:
Macquarie Bank BSB: 184-446 Account: 3019-16607
Understanding ‘Rent in Advance’
Please ensure your rent is always paid in advance, e.g. if your rent payment is due on Friday, your funds will need to be cleared into the trust account the day before to ensure you are paying in advance and are ahead of your payments.
If you are setting up a regular bank transfer, we advise that you allow 24hrs - 48hrs for processing to ensure that it is received into our trust account on time.
Zero Tolerance Policy for Late Rent Payments
As a tenant, you are responsible for ensuring that your rent is paid on time as per your lease/rental agreement. If you believe you may be late with a rent payment, you must notify your Property Manager as soon as possible.
At Raine&Horne Goodna we have implemented a "follow-up" policy, outlined below, to manage rental arrears.
1 – 6 days late daily phone calls, SMS’s and /or emails reminders
8 days Form 11 (Notice to Remedy Breach)
11 – 17 days late Daily phone calls and letters
18 + days Form 12 (Notice to Leave) sent to the property requiring vacant possession in 7 days
Expiry of the Termination notice - The agent is within their right to apply to (QCAT) QLD Civil & Administrative Tribunal to have the matter heard at QCAT.
We would like to avoid the above process at all cost and therefore encourage tenants who are having difficulty paying rent to have regular discussions with their Property Manager.
If a payment is dishonoured, any dishonour fees that occur as a result of this will need to be paid by the tenant within 7 days.
Paying Your Rent into the Office
We ask that you only pay your rent as agreed on your tenancy agreement, and as discussed in your tenancy induction. We are unable to accept rent payments of cash in our office.