Maintenance Information

Urgent Repairs

Urgent repairs are repairs deemed urgent that may cause further damage or injury to a person or property.
A full list of what is deemed as urgent repair is listed below.

A faulty water service,
An appliance, fitting or fixture that uses water or is used to supply water, that is broken or not functioning properly, so that a substantial amount of water is wasted,
A blocked or broken lavatory system,
A serious roof leak,
A gas leak,
A dangerous electrical fault,
Flooding or serious flood damage,
Serious storm or fire damage,
A failure or breakdown of the gas, electricity or water supply to the premises,
A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,
Any fault or damage that causes the premises to be unsafe or insecure.

The standard repair process applies where possible. Verbal requests will be taken for urgent repairs only.
For repairs during business hours tenants are asked to contact our office. For urgent repairs outside of business hours tenants can contact tradespeople direct.
Tenants are asked to first contact our preferred tradespeople to conduct any urgent repair.
Should our tradesperson be unable to conduct the repair, tenants are permitted to contact any other tradesperson that is qualified to facilitate the repair. Not exceeding a cost of $1,000.00)
Invoices must be provided for all works to facilitate reimbursement.
Invoices must list our agency name, details of the property and work undertaken.
Should a tenant organise a repair and it is found not to be urgent, they will be responsible for payment of any associated invoice and call-out costs.
All urgent repairs are attended to as a matter of priority.

Emergency After Hours Repairs

Non-Urgent Repairs

Please submit all non urgent repairs via our 24/7 Maintenance Portal: https://www.raineandhorne.com.au/greensquare/maintenance-request