Maintenance Requests

Urgent Repairs

  • Urgent repairs are repairs deemed urgent that may cause further damage or injury to a person or property.
  • A full list of what is deemed as urgent repair is listed below.
  • A faulty water service,
  • An appliance, fitting or fixture that uses water or is used to supply water, that is broken or not functioning properly, so that a substantial amount of water is wasted,
  • A blocked or broken lavatory system,
  • A serious roof leak,
  • A gas leak,
  • A dangerous electrical fault,
  • Flooding or serious flood damage,
  • Serious storm or fire damage,
  • A failure or breakdown of the gas, electricity or water supply to the premises,
  • A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,
  • Any fault or damage that causes the premises to be unsafe or insecure.
  • The standard repair process applies where possible. Verbal requests will be taken for urgent repairs only.
  • For repairs during business hours tenants are asked to contact our office. For urgent repairs outside of business hours tenants can contact tradespeople direct.
  • Tenants are asked to first contact our preferred tradespeople to conduct any urgent repair.
  • Should our tradesperson be unable to conduct the repair, tenants are permitted to contact any other tradesperson that is qualified to facilitate the repair. Not exceeding a cost of $1,000.00)
  • Invoices must be provided for all works to facilitate reimbursement.
  • Invoices must list our agency name, details of the property and work undertaken.
  • Should a tenant organise a repair and it is found not to be urgent, they will be responsible for payment of any associated invoice and call-out costs.
  • All urgent repairs are attended to as a matter of priority.

Emergency After Hours Repairs

  • Electrical Repairs: D&D Electrical 0418 643 072
  • Plumbing Repairs: Murray McLerie Plumbing Services – Murray 0411 071 571
  • Glass Repairs: Len’s Glass Maintenance and Carpentry – Lenny 0405 344 399
  • Locksmith: Chapman Locksmith – Mark 0412 033 858

Non-Urgent Repairs

  • All repair requests must be submitted to our office in writing (expect in the instance of an emergency repair), either handwritten or by email.
  • Our office will facilitate all repairs requests and will contact relevant tradespeople to prepare quotes or conduct repairs as the situation dictates.
  • Tenants have the option of being home to provide access for the tradesperson or alternatively have them collect keys from our office.
  • Tenants will always be notified when to expect works to take place.
  • Repairs deemed to result from neglect or misuse will be the responsibility of the tenant to pay for any repair or replacement.
  • All repairs will be dealt with in a timely manner.