The Application Process

Viewing & Applying for a Rental Property

Once you have seen a Raine & Horne property advertised on the internet you are able to book into any scheduled viewing times by clicking onto the ‘Book Inspection’ button or by contacting the office. When you book into the best timeslot available to you, you will then receive a text alerting you to the property and time that you have booked into.

If you provide an email address, you will also be emailed an application form that you may wish to complete and bring with you to the viewing together with the required documentation.

On the morning of the inspection, you will receive a text message reminding you of the property and time of the inspection. At this point, you are able to confirm your attendance or cancel the scheduled appointment on your phone. Please ensure that you arrive at the property 5 mins prior to the scheduled appointment time.

At the end of the inspection, you may wish to hand your fully completed application form and supporting documentation to the Raine and Horne representative. Blank application forms will also be available at the viewing and you may email, fax or hand deliver your application to the office.

Please allow 2 business days for your application to be fully processed. You will then be contacted to advise you of the outcome of your application.

Moving into your Rental Property

Congratulations on your approved application for your new home!

So that you know what to expect moving forward, please note the following process;

(a) Confirmation - We will contact you by phone and also send a confirmation email to advise you that your tenancy application has been approved together with a copy of your General Tenancy Agreement (Form 18) and payment options. You must read the terms and conditions of the Agreement before making any payments.

(b) Rent payment/Bond - You are required to pay the first two weeks rent within 48 hours of being accepted. The bond must be paid in full prior to the lease commencement and handover of keys.

(c) Sign up Appointment – Your property manager will contact you schedule an appointment at a mutually suitable time for the lease and other paper work to be completed.

(d) General Tenancy Agreement – ALL tenants listed on the General Tenancy Agreement (Form 18) must come into the office to sign the required paperwork. This includes the General Tenancy Agreement (Form 18), Bond Lodgment (Form 2) etc. You are required to read these documents carefully and you are welcome to ask any questions.

Upon signing the lease, you will receive the following:

A fully signed copy of the General Tenancy Agreement (Form 18)

1 copy of the Entry Report (Form 1a)
Pocket Guide for Tenants (Form 17)
Keys to the property (note: this will only occur if the above takes place on your lease start date)

Please also note the following:

Keys issued early. It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. An example of this is where access to the property is required to move boxes into a garage or bedroom, or a removal truck company requires access earlier due to their availability. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons. For more information, please go to the Office of Fair Trading Website (www.fairtrading.qld.gov.au/)

Utility Connections

It is your responsibility to ensure your power, gas, phone, internet, etc have been connected into your name prior to moving into the property.

Wanting us to get you connected? Direct Connect is a free no-obligation service that will connect all your utilities on your behalf, simply ask us for a form to fill in and nominate the services you wish to have connected and we will forward it to Direct Connect on your behalf

Mail Redirection & Changing Address

Ensure that you let financial organisations, road departments and other important bodies know of your change of address. Alternatively, you can contact Australia post to have your mail redirected for a set period of time.

Should you receive any mail addressed to either previous tenants or the landlords, please forward it to our office as soon as possible.

Removalist & Parking

Should you be moving into a strata unit complex, there may be some arrangements to be made with the building manager prior to moving in. Should this be the case, your Property Manager will advise you.

Contact Details

Once your new contact details are available, for example, landline phone number and postal address, (if different from your residential rental property address) please email your property manager with your new details.

Keys

Should you wish to copy keys it is important to note that upon vacating, we will need back all keys given to you at the tenancy commencement, and also any extra copies created during your tenancy period. If you change the locks during tenancy, you are obligated to notify your property manager and provide the office with a copy of the new keys. Any lost or damaged keys, remotes and security fobs, must be replaced at your expense.

Payment and Lodgement of Your Bond

Your bond will be lodged with the Residential Tenancies Authority and you can expect confirmation from them indicating your lodgement number.

Property Entry Report

Please ensure that you return your signed/amended copy of your property entry report to us within 3 days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not. For more information on completing and returning your condition report please see Office of Fair Trading Website (www.fairtrading.qld.gov.au/)

Foxtel/Austar

Before considering having either, Austar or Foxtel connected, you must first contact the Property Manager to seek permission. Some Lessors and or Body Corps will not allow satellite dishes attached to the building, and in most cases written permission needs to be sought.

Tenant Contents Insurance

It is crucial that you effect your own contents insurance.

It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property you are not insured by the owner. (i.e. fire, storm damage, power outages etc).

Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owner’s insurance.

Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owner’s insurance will not cover your fridge/freezer goods.

In all cases above, quality tenant contents insurance should cover your goods for these given examples. Please check with your insurer, however, for the cover they can provide you.