General Repairs
If something in the premises requires maintenance or needs fixing you should advise your Property Manager as soon as possible. It is our company policy that where possible, all repairs are lodged in writing. You can lodge written repair requests by submitting a maintenance request via our website using our Maintenance Manager App. You can also lodge your repair requests by sending an email direct to your Raine & Horne Property Manager. We will endeavour to respond to your request as soon as possible.
Urgent Repairs / Emergency
Should you have urgent maintenance requiring immediate attention (such as a burst water pipe, gas leak, etc. please contact your property manager immediately.
In the event of an emergency or for any fault or damage that causes the premises to be unsafe or unsecure, please: Call 000
Once you have called 000 please also contact your property manager immediately.
In the interim, please take every precaution to protect yourself and all other occupants from risk of injury or harm. This may include isolating any unsafe fixtures, fittings or areas on the property from usage or access and also ensuring your family, fellow occupants and guests are aware of any safety hazards present.
Please note that the Landlord is not required to give notice to you to enter the premises in an emergency.
Smoke Alarms
Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately. Protect your safety by being vigilant and report to us any issues, to ensure your safety in the case of a fire.
Air conditioners
Please, regularly clean the filters and intake vents to ensure there is no build-up of dirt and dust, so that the unit is able to draw in air effectively, not hindering performance, or in the worst-case scenario, causing the unit to breakdown resulting in costly repairs and/or replacement. Please also note that if an air conditioner breaks down due to filters and vents not being kept clean, costs to rectify the damage or even replacement of the unit, may be charged to the tenants.
Fireplaces
If the property you are renting has a fireplace, this cannot be used unless you have been given permission from us in writing. Sometimes these are ornamental, or the flue/chimney has been blocked up. Using them could cause a fire to occur.
Strict No Smoking Policy
All properties have a strict ‘no smoking inside’ policy. If tenants still choose to smoke inside the property they will be responsible for the cost of cleaning and deodorising of the inside of the property to reduce and eliminate unpleasant smoke odours.
Alterations/Fixtures/Fittings
Please do not affix any fixture or make any renovation, alteration or addition to the property. No changes are to be made without prior written permission from the Landlord. This includes any alterations to the property or installing or removing any fixtures or fittings such as:
- Picture Hooks, nails, plugs, screws or adhesive material - Should you wish to install any new picture hooks, please request permission in writing advising how many and what type of hooks you wish to use. We will advise if the Landlord has approved before you are permitted to install additional hooks.
Lawn Maintenance
Please ensure that lawns are regularly mowed and edged, keeping them neat and tidy. Weeding of garden beds, lawns, paths, paving and other outside areas are the responsibility of the tenant.
Pool/Spa Cleaning
Pool/spa cleaning and maintenance, unless it is agreed that the landlord will be supplying a regular cleaning and maintenance service as per your tenancy agreement, this will be a tenant responsibility.
Please note that if regular cleaning does not occur by the tenant, high costs can be incurred to bring it back to its original clean state. If this occurs, this will be at tenant cost. It is also a tenant responsibility to ensure that the pool/spa is kept topped up with water, and must not empty the pool/spa without written approval from the Landlord.
Any damage to the pool & equipment from lack of cleaning/maintenance/mistreatment, etc. will be charged to the tenant. Supplying of pool treatment chemicals will be a tenant responsibility, at tenant cost.
Pool/Spa Fences and Gates
As a tenant, you are required to ensure that the pool fence is maintained and operating correctly.
Check that:
- Self-closing and self-latching devices on pools and spa doors and gates work properly
- Gates are not being misused by being propped open
- There are no items that could be used to climb over the barrier within 900mm of the gate or fence; for example, tree branches, pool pumps or pot plants
- Fences (especially boundary timber paling fences) are in good repair and cannot be climbed
As a tenant, you should:
- Ensure all gates to the swimming pool or spa area are closed at all times, except when entering or leaving the area
- Notify your landlord or property manager of any faults with the pool or spa fence, door or gates *
- If you are unaware of your responsibilities for pool safety, check with your landlord or property manager
*If there is a fault with the fence or barrier (including a gate or door) which causes it to be unsafe, it is an urgent repair and you are required to notify your property manager to arrange for it to be fixed immediately.