Safety and Security
Do not under any circumstances remove smoke alarms or remove the batteries out of smoke alarms in your rental property. If you think there is a problem with your smoke alarm, change the batteries. If this does not resolve the issue, please report this to your Property Manager immediately. Smoke Alarms are put in place for the safety of occupants and the property and must be working at all times.
Misplaced or Lost Keys
If you have misplaced your keys during business hours you may come to our office and borrow our office set, upon proof of identity. There is no guarantee the agent has a full set of keys for each property so we suggest you call the office first.
If you have misplaced your keys after hours, you may call a locksmith to assist you back into the property. This will be at the tenant's cost.
It is important to note that the utmost care must be taken to ensure that you do not disturb your neighbours with noise. Loud music, parties or otherwise can disrupt your neighbours right to peace and the quiet enjoyment of their residence. This also includes your obligation to ensure that your visitors are not disrupting neighbours when walking from your premises to their parked vehicles. A breach may be issued which can lead to eviction if formal complaints are made.
Safety and Security Information for tenants (Fair Trading Fact Sheet)