R&H Privacy Policy

Please read our Raine & Horne policy relating to personal information provided to us, or collected by us, including through our internet sites.


This policy statement sets out the policies of Raine & Horne relating to personal information provided to us, or collected by us, through this internet site. Unless you give your express consent otherwise, the following policies govern how Raine & Horne handles your personal information and safeguards your privacy.

NOTE: Third-party internet sites accessible through the above internet site, including sites created and operated by individual Raine & Horne franchised offices, have separate privacy and data-collection practices not controlled by Raine & Horne. Raine & Horne takes no responsibility for these independent policies and will not be liable for any actions of third parties in implementing such policies. Refer to those sites' own privacy policies to learn how they collect and use your personal information.

Collection and storage of information about you

Information is directly collected from you by Raine & Horne at three locations only on this internet site:

Information you voluntarily provide to Raine & Horne Onsite Sales while using this internet site are maintained in server logs regarding visits made to this site. Most internet sites maintain such server logs, and Raine & Horne Onsite Sales analyses such logs in an effort to constantly improve the value of materials on the site. The server logs do not contain personally identifiable information and Raine & Horne does not make any attempt to link traffic information on the site with individuals who actually visit the site.

From time to time Raine & Horne Onsite Sales might 'break down' overall usage statistics according to a user's domain name, browser type, and MIME type by reading information from the browser string (information contained in every user's browser). The sole purpose of this 'break down' is to improve site performance, monitor site pages that are visited infrequently to improve such pages, and to determine what type of browser support we require.


A cookie is a small data file that certain websites write to your web browser (your computer's hard drive) so it can later be read back from that browser. A cookie file can contain information such as a user ID that the site uses to track pages you have visited on that site. If you are interested, more information on cookies can be found by visiting the Cookie Central web site at Cookie Central.

Who is authorised to access collected information?

Certain employees of Raine & Horne Onsite Sales will be authorised from time to time to access information collected from or about you for the purposes of using it as set out in this Privacy Policy, or otherwise for lawful purposes. Access to such information is protected by passwords that will be given only to those employees who have been authorised and who have been provided with the Raine & Horne Onsite Sales policy for Management of Personal and Sensitive Information. The policy contains procedures that must be followed by staff when accessing information. If you would like to read this document please contact us at [email protected]

General security information

Raine & Horne Onsite Sales has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.

All information that you submit to us on this site is transmitted directly to our internal database server. We take measures to protect this information while it is stored, including:

(a) Using a 'firewall' to protect our internal computer systems and your stored personal information. A 'firewall' is a barrier to unauthorised users to prevent access to our systems. Our firewall comprises a password system. 

(b) Monitoring system activity logs to identify unusual activity resulting from authorised and/or unauthorised individuals accessing our systems or making changes to stored information.

Use and disclosure of personal information

Raine & Horne Onsite Sales will not disclose any personal information without your consent unless:

(a) Such information must be provided to answer your queries submitted to this site or otherwise to provide you with a service that you have requested from us; or

(b) Such information is required by law to be disclosed.

If it is necessary to provide you with a service you have requested from us, we might need to provide your personal information to an overseas entity. If so, we will use reasonable commercial endeavours to ensure that your personal information is not misused by the recipient.

Raine & Horne Onsite Sales may also use your personal information for direct marketing purposes. Please refer to the section on direct marketing set out below. Raine & Horne Onsite Sales not use your personal information for the purposes of marketing, other than direct marketing in accordance with the following section.

Direct marketing

When you register as a user of this you might be asked whether you want to receive any direct marketing information from Raine & Horne Onsite Sales. If you are receiving marketing information and do not want to continue receiving this information, please email us at [email protected] and ask to be removed from the marketing list.

Records of your personal information

Please email us at [email protected] if you want to obtain a record of any information we might have collected from or about you during your visits to our site.

Correction and updating of your personal information 

You will note that each time you log into your Profile you are provided with the opportunity to update any record of personal information stored on our database.

Deletion of your personal information

If you want to completely delete any personal information you submit to Raine & Horne Onsite Sales, you may do so by contacting us at [email protected] We will notify you on receipt of your request and will use commercially reasonable efforts to functionally delete all such information from our database within five (5) working days from the date of receipt of your request. Please note that it might be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions.

Problems or complaints

If you have more questions about this Privacy Policy, a problem with this site or want to make a complaint, please contact us at [email protected]. If Raine & Horne Onsite Sales becomes aware of any concerns or problems we will take those matters seriously and work to address them.

Changes to the Privacy Policy

Raine & Horne Onsite Sales reserves the right to modify or amend this Privacy Policy at any time and for any reason without notice.

Do Not Call Register Act 2006 https://www.donotcall.gov.au