All requests for general repairs and maintenance are to be provided in writing via our Maintenance Form OR email direct to our agency firstname.lastname@example.org
Once maintenance is received in writing our staff will begin action on the first business day.
For updates please feel free to contact our office on 07 3283 4300.
Should an emergency occur during business hours please email email@example.com or call the office on (07) 3283 4300
Emergency repairs include such situations as:
- Burst water service
- Serious roof leak
- Electrical fault
- Gas leak
- Fault/damage likely to cause injury
- Blocked drain or toilet (if only 1 toilet for premises)
In the event of an emergency repair, the tenant must follow these steps:
- Notify the property manager immediately at the office on 07 3283 4300 or email [email protected]
- If urgent maintenance occurs after hours, contact the nominated repairer listed below.
- If the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair.
North Lakes Plumbing
0418 797 940
Bligh Electrical Contractors
0413 172 182
0407 038 653
NB: If the repair is not considered an emergency repair or is found to be caused by negligence, the tenant will be responsible for payment of services.
* SES – For emergency assistance in floods and storms call 132 500
Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately. Protect your safety by being vigilant and report to us any issues, to ensure your safety in the case of a fire.
Strict No Smoking Policy
All properties have a strict ‘no smoking inside’ policy. If tenants still choose to smoke inside the property they will be responsible for specialised cleaning and deodorising of the inside of the property to reduce and eliminate unpleasant smoke odours. This can easily run into the hundreds of dollars, and is charged to the tenant.
It is company policy that tenants do not paint any part of the property themselves. We have found in the past that some tenants have not painted the property to a professional standard, resulting in a professional painter being called in to rectify work. It is a policy that any painting can only be carried out by experienced, professional painters with our written permission.
Fixtures and Fittings
If you wish to install or remove any fixtures or fittings, you must request this beforehand in writing and it must be approved by the owner.
If you wish to install any new picture hooks, please let us know in writing what type of hooks you wish to use. Please assess the type of walls that are in the property, and the type of picture hooks that are suitable. We will let you know in writing before you are permitted to install appropriate picture hooks.
Please report any taps leaking either from a tap head or tap handles. This includes washing machine taps. Sometimes washing machine taps will leak only when connected to automatic washing machine hoses as the tap water pressure exposes leakage in the taps.
Please ensure that lawns are regularly mowed and edged, keeping them neat and tidy. Should you wish to have someone regularly mow your lawn, let us know and we would be happy to recommend a service to you. This is at tenant cost. Weeding of gardens beds, inside lawns, paths, paving and other outside areas are the responsibility of the tenant. Trimming of bushes and shrubs in and around the garden are also the responsibility of the tenant.
Pool/spa cleaning and maintenance, unless it is agreed that the landlord will be supplying a regular cleaning and maintenance service as per your tenancy agreement, this will be a tenant responsibility.
Please note that if regular cleaning does not occur by the tenant, high costs can be incurred to bring it back to its original clean state. If this occurs, this will be at tenant cost. It is also a tenant responsibility to ensure that the pool/spa is kept topped up with water, and must not empty the pool/spa without written approval from us.
Any damage to the pool & equipment from lack of cleaning/maintenance will be charged to the tenant.
Supplying of pool treatment chemicals will be a tenant responsibility, at tenant cost.
Pool/Spa Fences and Gates
We must be notified immediately if fences and gates are not functioning correctly, and the gate fails to self-close promptly when opened. State pool/spa regulations must be up kept at all times.