Testimonials

I need a few pages to express why we feel Tenille is a God send! We had our property on the market for eight weeks with previous agent. Tenille found new tenants in 3 days with higher rent. We have had three agents previously who have cost us money and stress due to mismanagement. Finding Tenille, who does what she says, says what she does and delivers all she promises is what we mean by God send! Everything a property investor requires from taking good care of our properties, finding new tenants so quickly, communication skills and giving us complete peace of mind.
Marie – Eatons Hill


Thank you Tenille, for your excellent administration, communication and care of my property over the last 5 months, I could not have asked for better service and I have a sense of confidence that all is well with my rental property, although I am 2 hours away from it, thanks again - YOU ALL ROCK!
Claire – Redland Bay

 

We would like to thank you Tenille, for the outstanding work that you have done in regards to our rental property, from the initial prompt and professional communication, the advertising of the property, the dealings with the previous agent and of course the letting of the house. We have been extremely impressed with your work so far and look forward to our continued working relationship in the future. Thanks again for your hard work and professionalism.
Mark – Redland bay

 

We have had many years dealing with Tenille Walters while she has been looking after our 3 properties. We have always found her to be very courteous and efficient; her knowledge of property legal matters is outstanding – reflecting her qualifications (which, in our experience, are an added bonus in our property manager) Tenille always delivers on her promises and by offering to manage our properties in various locations across Brisbane has made out life easier. We would not hesitate to recommend family and friends to Tenille if they require the services of a property manager.
David  – Victoria

 

We have found Tenille Walters’ positive attitude, communication and persistence in pursing both tenancy and maintenance issues to be beyond excellent. Tenille has always kept us informed and has shown a level of dedication and professionalism above and beyond our expectations. Tenille has become a very important part of our team and a trusted advisor, she is a pleasure to work with and we feel that we have our 3 properties in the hands of someone who really looks after our interests.
Phillip and Mary-Ann - New South Wales

 

I am very happy with the prompt communication and ability to sort our issues that Tenille Walters has shown me. She is very easy to deal with and looks after all the little details of my rental property without a hassle. I would recommend anyone to Tenille Walters, as I have had such professional dealings with her.
Phil Douglass – New South Wales


I just wanted to say great job on renting out my house out really appreciate the massive effort you and the team put in to get rented so quickly. Once again THANK YOU for all your efforts Tenille.
Preetika – Albany Creek

 

Thanks Tenille, you are already worth your weight in gold! I feel that this is going to be a great working relationship, beneficial for both of us. Now thanks to you, I am more educated about the responsibilities of a real estate agent and landlord. I don’t get the feeling that I will every encounter the problems that I did with the previous real estate agent.
Jonathan – Victoria Point

 

We are really impressed by your service and responsiveness. We've recently come across as clients of Tenille, and find her proactive, responsive, over-the-top customer service to be a welcome and refreshing change for us! After several bad agent experiences, Tenille's service really shines and stands out from the crowd. Not only has she written great advertising campaigns, she's helped us with legalities of the rental forms, re-rented our properties at top market rate, getting new tenants in our properties at a greatly increased rate to our previous agents. Thanks to Tenille, I now feel my properties are being looked after by a true professional, and I can rest easy knowing that she's got MY business assets looked after. Thanks Tenille for great service, and we hope to bring you more customers and properties in the future!
Jon and Felecia – Loganholme

 

I am just so glad that I found you or in fact, you found us with your introduction letter.  By the way just as a feedback, that introduction letter is very effective as it is brief, straight to the point and the testimonial survey you enclosed worked for me.  I receive heaps of intro letters from other agents all the time, which are like short stories with pages to read, so knowing how busy I am you can imagine what I would do with it... file it in the bin! I want you to look after another property of ours it as I was quite impressed with the thorough background check you did on the tenants of our first property, and from the very beginning you have displayed nothing but professionalism and excellent communication skills.  I have no doubt in my mind that you are the perfect agent we never knew existed. To be completely honest with you, the only reason I kept on going with the same real estate agent is because I thought ALL agents are the same.  You are helping me gain more and more confidence and trust that I was indeed wrong.  Not only do you sound professional and follow through your words with actions, you are also a delightful person to deal with.  I also noticed from calling your office a few times that all the staff there who answered the phone was all very friendly and professionals also. All this gives me comfort knowing that I have found the perfect agent to manage our properties. 
Thank you. Marie – Virginia  

 

Tenille was very helpful; when I rang enquiring about the rental market she was excellent. I was having concerns as I was with another agent and they weren’t working for me. Tenille was confident and very informative. I changed agents for this reason. My property had been on the market for 3 or so weeks, Tenille and had it rented for me in 5 days and for more money. Thank you very much for making it stress free.
Kerri-Ann – Eatons Hill


Tenille is absolutely amazing, so professional and efficient.  Tenille is always looking after the client, seeking great tenants and top rent.
Richard – Windsor


Tenille is very professional and efficient. Thorough approach to both selections of tenants and care of house.
Lisa and Glen – Grange

 

Tenille has been great.  It has been a stress free investment under her management.
Claire – Windsor


I originally asked Rental Express to come around and give an appraisal. Tenille was so much better!!  She was so enthusiastic and positive and we are very happy.
Carly and Mat – Windsor


Tenille Walters and Darren Payne are excellent managers, especially with my Spring Hill property. Tenille was able to collect the rents on time and also increase the rent. She is quick and smart. 
Rebecca - Gordon Park


Tenille, you have justified our decision to leave our previous agent.  Well done and thank you.  Your willingness to communicate was most pleasing (compared to previous agent, non-existent)
Paul – Lutwyche


Tenille is the most helpful and professional residential property manager I have ever dealt with and I have many investment properties throughout Australia. Proactive property management and prompt response to queries and great communication.
Trish – Ascot


Tenille is very professional and efficient. She returns my calls the very same day. What a refreshing approach.
Paul – Wooloowin


Always appreciate dealing with Tenille.  She is excellent. Actioning and follow up inspections conducted professionally. Prompt responses to queries.
Joe and Ailie – Lutwyche


Tenille is fabulous – never had cause to doubt ability.  Tenille is committed and professional.
Belinda – Lutwyche


Hi Tenille,

I knew you would be the best person to sell or rent our house. So much amazing advice.
Thank you so much and we always knew you would look after us and do a great job for us.
Ursula- Redland Bay


Hi Tenille,

It was great to catch up again today.
Thank you for doing what you do, and doing it so well. We now know what a real property manager is supposed to do and what we've been missing out on for so long.
Take care, keep up the WONDERFUL work and we will talk soon. Leave it in your very capable hands.
Cheers, Troy & Penny  - Redcliffe

 

I'd like to pass on some positive feedback in relation to your rental agent Tenille Walters from your Redland Bay office in QLD. She is by far the most people centric person I have ever had the pleasure of dealing with in renting a property.
We made a choice to rent and more often than not rental agents I've dealt with treat you as a second class citizen but not Tenille, she goes above and beyond to assist and makes you feel as if you are the most important person to her.
Although we haven't actually moved in our property rented through Tenille I am positive our relationship will continue to be as enjoyable as the application process was, she is an asset to your brand and the rental market needs more people like Tenille. Great job.
Please pass this onto your head office, I have sent in the feedback via the website but it would be great if you could ensure Tenille receives the recognition she deserves, thank you
Rose Nemgus – Cleveland

 

Tenille was very helpful, when I rang enquiring about the rental market she was excellent. I was having concerns as I was with another agent and they were not working for me. Tenille was confident and very informative. I changed agents for this reason. My property had been on the market for 3 or so weeks, Tenille and had it rented for me in 5 days and for more money. Thank you very much for making it stress free.
Kerri-Ann – Cleveland


Tenille fabulous, never had cause to doubt ability. Tenille is committed and professional.
Belinda


Tenille has been very helpful. Tenille returns my calls the same day.
Kaylene Redland Bay

 

Always appreciate dealing with Tenille. She is excellent. Actioning and follow up inspections conducted professionally. Prompt responses to queries.
Joe and Ailie – Victoria

 

Tenille is absolutely amazing, so professional and efficient. Tenille is always looking after the client, seeking great tenants and top rent.
Richard – Windsor 

 

I've had fantastic experiences from Tenille, Darren and the team at Raine & Horne Redland Bay. They manage my rental property and I've found them to be very knowledgeable and responsive. When things need to be fixed, they let me know and it gets done. This helps ensure that my property is well maintained and the tenants are kept happy. I'd highly recommend them to anyone wishing to put their property on the rental market.
Dale Hanson


Tenille is honestly the best property manager I have ever dealt with, and bends over backwards for both tenants and owners. Trust me I have tried them all, and no other real estate compare to these guys.
Thank you once again Tenille and rains and Horne gang for coming through yet again, with a beautiful house, and a fantastic experience. I will never go anywhere else for my real estate needs :)
Brea Laughlin

 

I've known Tenille for 4 years through the real estate world she has always been very helpful bubbly and very easy to talk to I feel like I've known her for years she even remembered who I was after 2 years of not being in contact , if I was to be looking for a rental over the bayside I would most defiantly go to Raine & Horne I'm very excited for the partner ship she has for herself and Darren good luck
Kegs


If you want your property managed properly so that you can rest easy knowing that it is in safe hands then Tenille and Darren are the people to see. I have known them for the last 5 years and their service has been exemplary ...couldn't ask for better.!!
Bob Sudall


I highly recommend Tenille and Darren from Raine & Horne Redland Bay. I have bought and sold through them several times and wouldn't hesitate going back and referring them to my friends and family.
Thanks guys you Rock!!!
Krissi Greene


I have been with Tenille for some time now and I personal would not deal with any one else. Tenille and Darren are the most professional and well respected people I know. They are there to get the job done. None of this I can do this and I can do that, what they say they can do they do. Always calling to give updates on where things are up to and you never have to call them to be kept in the loop. If you are thinking of selling or even renting call Tenille and Darren they will not disappoint you in the work that they do.
Kylie Waite

 

The absolute best dealings I have ever had in realestate and to be honest business anywhere! Tenille was so professional yet so friendly. Every step of the way she helped us and was always phoning us to reassure us. I have nothing but absolute gratitude for the assistance and friendship she gave us and I will always go to her in the future and have already told all my friends who they should see. She was so down to earth and super knowledgeable and everything was always taken care of and I felt totally satisfied that I was informed and respected every step of the way. I cannot understand how anyone can honestly say a bad review. I cannot thank her enough. I had never met Tenille before but even after our business dealings I will still stop in and say hi as I have a good friend now too. Thank you Tenille thank you. You should be very proud of yourself and the great business you have.
Amanda Henley

 

After our first agent who promised the world, and whom we assumed would be the best agent for the job considering they were local, well known and from a local and well established agency, and once signed us up, dropped us like a hot potato, we were absolutely inspired, motivated and given hope when Tenille from Raine & Horne Redland Bay walked into our home. Tenille saw and represented everything positive about our house and because of her unique and forward thinking approach to selling and her personailty, we were simply stunned that such an agent actually existed! Especially after our experience with the first one. Tenille is honest, energetic and never misled us or gave us false hope or promise of 'a buyer tomorrow' if she promised, she delivered. Tenille did everything and more and her knowledge and negotiation abilities and common sense were actually quite astounding. We will buy with Tenille now and we will wait until she has thr right home for us. We not only recommend her to anyone in the future, but we will tell anyone we talk to about Tenille and how she compares to others, and say fairly that she is the best sales agent we have met and used in over 25 years both here in redland bay, and overseas. What a breath of fresh air and one of a kind! Our house was sold in 14 days for $28,000 more than 4 local agents quoted, including the previous and horrendous agent who was supposed to be the 'area expert' agents like Tenille are rare and whilst others just follow the pack, We feel that she is the leader.
Rebecca W

 

My wife and I had the pleasure of working with Tenille and Darren from Raine and Horne, Redland Bay for a short period of time at the beginning of this year.
We chose to work with Tenille after meeting with other local agents from various large agencies. Choosing to work with Tenille was the best decision we could have made.
Not only did we end up working with an ethical, knowledgeable, hard working (a true 24/7) agent, we successfully sold our property for $17,000 more than the other agents said would be our maximum sale price and $30,000 more than the others said would be our realistic sale price. A walk in the park for Tenille.
Tenille and Darren saw the value in our property, provided us with the appropriate advise and put forward a sales and marketing plan unique to our property which resulted in us setting a new sales record for the estate in a short period of time.
If you are considering selling your property then do yourself a favour and call Raine and Horne at Redland Bay. This was certainly the best sales experience we have had.
RJ G

 

During the course of selecting a real estate agent to market and sell our home we interviewed a number of sales people. First we went with a young up and comer, when that failed we decided to go with a big name in the area and found out not long after how badly we chose. After being with 2 agents from different agencies we decided to take our property off the market and try to sell ourselves, as we had no room for a third error. Several weeks later we received a call from Tenille who we previously interviewed but never chose, stating she had a buyer for our home. Being hesitant as we heard it all before, we told Tenille we didn't want to be messed around and would only sign a form 6 if she had a legit buyer with the right $$$. A week after that conversation Tenille had our home under contract for our asking price, but what separates Tenille from other agents is her knowledge, expertise and negotiating skills. She had not only sold our property but she managed 3 settlements so everything ran smooth and kept everyone calm and happy in what's usually a very stressful time. We cannot thank Tenille enough, she did the work of our conveyancer as they were hopeless and couldn't handle the situation. She helped us with the stress our buying agent was causing, and to top it all off her lovely husband and co-principle Darren helped us unload our last truck load as it was quite late and we were run off our feet. Most agents you don't hear from after contracts are signed but Tenille was with us every step of the way literally right to the end, we dare you to find another agent that does all that.
Jason Thompson

 

Amazing team to deal with. Highly recommend them to anyone.
Professional, polite, hard working. Best real estate agent I have EVER dealt with.
Sacha Jones

 

Tenille has just sold our house in 4 weeks, she is so enthusiastic and has worked so hard, we cannot fault her dedication and service, we would definitely recommend her services.
Andrew Willetts

 

Ten and her husband including all staff I met were from day 1 all very professional, polite, keep us informed and up to date, on time for open house, good knowledge of their profession and a nothing is too hard attitude.
I would without a doubt go through them again if selling or buying as it was for us a good experience and as we know it is hard to find good people these days so if you go with them you will not be disappointed.
Thanks again.
Jose

 

Great great people. You will have no problem with these guys they know everything and they are happy to help you out. Give them a call if your wanting to BUY, RENT OR SELL
Mitch Marr

 

Tenille looked after my rental property for the last year in her last employment and did a magnificent job. Yes, she got tough when the tenants fell behind on their rent, but that is what any landlord wants. Her employer at the time told me on many occasions she was the best in the business, and that I believed and still do. When she moved on and opened her own business with her husband I followed. Both Tenille and Darren go far and beyond and then some more for you. Nothing is too much trouble. I can’t thank them enough for all the help and everything they have done for us over the last couple of weeks. I look up to this couple opening their own business.
Angela Teakle

 

Great agency, dealt with Darren on the rental side of things. Very professional, and personable and helpful on ideas of how we can make the most of the property and fit all our gear in. Can't wait to move in. Whole team very friendly and helpful and easy to get the paperwork done too. Thank GOD we can now stop looking at opens!
Mark Jones



Despite one bad review... My experience with Tenille , Darren and Maureen was a pleasurable one, especially going into the market and buying my first home.... This could be a daunting task but they took the time to explain things to me and guide me through the whole process making it easy for me. Great and friendly team.
Sythat Hay

 

Tenille and darren are fantastic people. They are always there to lend a hand always polite helpful and understanding. If you want to sell give these guys a call. 5 stars all round
Georgina Ford

 

Raine and Horne Redland bay do such a wonderful job. I would highly recommend them to anyone looking to rent. I am a Tennant myself and renting through raine and Horne Redland bay has been nothing but a breeze. Tenille and Darren are always going above beyond any expectations I had ever thought possible as property managers. My husband and I will definitely be staying with raine and Horne Redland bay!
Kasey Wilkinson

 

I have had fabulous experiences with Tenille over the years, would absolutely recommend Tenille and any business she is involved in, great ethics, fantastic manager and just wonderful to deal with.
Louise Ludgater

 

If you need someone to sell your house I can highly recommend Tenille from Raine & Horne Redland Bay she is absolutely amazing & makes the entire process so easy & seamless she also got higher than our asking price which is amazing in this current market & was even able to put us onto a very affordable conveyancer so if you want your house sold for top dollar in record time Tenille is the woman that can make it happen.
Michelle McLaren

 

I reached out to Tenille at Raine & Horne after our property which had been listed elsewhere did not sell. From the start we've had open and honest discussions in both directions about price and other issues. We've always felt that a result was around the corner and that she was working hard for us. Without the dedication and time she invested into our sale I doubt we would have achieved the result we have. Thanks for your efforts, we are most grateful.
Mike Newman

 

We have recently purchased a house in Redland Bay from Tenille at Raine and Horne. We had to sell our house at Logan first which had two failed contracts. Tenille was very understanding and positive about everything and kept us feeling confident that everything would be ok. Thankfully our third contract was successful and so we were able to purchase the house we loved. Thanks for your positivity and reassurance Tenille. We are very happy in our new home.
Lesley Gee

 

Tenille was the only agent I came across in 6 months of trying to buy a house that actually put in the effort you'd expect from an agent. She was pleasant and super attentive. Only too happy to answer any queries I had along the way. I love my house and would definitely go through Tenille in future for buying, selling or renting it. Happy customer thank you
Rebecca Hill

 

We have been dealing with Raine & Horne Redland Bay and in particular, with Tenille Walters and Darren Payne for many years. Firstly, we were clients of Tenille’s at her previous place of employment as an employee and then without questions, we followed her and her husband Darren when they opened their own office, Raine & Horne Redland Bay. Tenille and Darren have managed our rental property for a long time and we have been through a lot; with their expertise, care, attention to detail and genuine love for what they do. We got to know Tenille and her husband Darren very well after we had taken previous tenants to court for back rental payments, which Tenille inherited and had to fix a very stressful situation on our behalf. This was a new experience for everyone and it was handled flawlessly by Tenille. She also found new tenants for our house very quickly which made us all very happy. This business arrangement continued for several years until we decided to sell our house. Tenille, is the Principal of Raine & Horne Redland Bay and she recently sold our property in Redland Bay and we know she worked so very hard to find us a buyer with the right price and did not give up, did not quit was positive throughout the entire process until settlement. We would recommend Tenille and Darren & their entire team for that matter, to anyone who has an investment property or needs to sell their property and we will always return to them for future business. We will remain friends, what started as a business relationship many years ago, evolved into a respected and grateful friendship from rentals through to sales.
Mr & Mrs Seaman

 

To whom it concerns.
Tenille Walters was recommended by a friend of ours who also lives in New Zealand, and had used Raine and Horne in Redland Bay as the selling agent for their Investment property. Because we live in New Zealand the prospect of selling a home in a country we did not reside in, was a little daunting. Tenille was able to put our minds at ease with her knowledge on everything involved in this process. Tenille advised us on how to approach selling, while still having a tenant in the property. Also we were given advice on working with our property manager who was not part of the sales process. Tenille involved herself a great deal with both our tenant and our property manager and this helped everything to run as smoothly as possible. Tenille also communicated well with our Conveyancer.
We have been very pleased and greatly appreciate the tremendous effort that Tenille, Kyra and the team had put into selling our property. We were pleasantly surprised with the result, having received a higher offer than we had expected and within a fairly short time frame.
We would not hesitate to recommend Tenille, Kyra and the team at Raine and Horne to anyone who is thinking of selling their property.
A BIG thankyou to Tenille and Kyra. All the very best for your future goals.
Many Thanks
Craig & Linda MacKenzie