Reporting Maintenance

General Repairs

If something in the premises requires maintenance, leaks or needs fixing you should advise your Property Manager as soon as possible.

We require all general repairs to be lodged to our office in writing and you can lodge the request through Maintenance Request Form.

We will endeavour to respond to your request as soon as possible.

The landlord is not always obliged to fix every small thing in the property. They only need to keep the premises in a reasonable state of repair considering the age of the property, the amount of rent you are paying and the prospective life of the premises. They also need to comply with building, health and safety laws.

You are responsible for doing things like replacing light bulbs, changing the smoke detector batteries, cleaning windows, dusting, removing cobwebs and routine garden maintenance such as watering, mowing and weeding.

Urgent Repairs

The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent repairs are:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a failure or breakdown of the hot water service
  • a failure or breakdown of the stove or oven
  • a failure or breakdown of a heater or air-conditioner
  • a fault or damage which makes the premises unsafe or insecure.

Urgent maintenance is defined as maintenance or repairs work that is required to avoid the risk of injury to a person, or
damage to the property which makes the premises unsafe or insecure. We also welcome you to email your maintenance enquiry to [email protected], or feel free to complete a maintenance form and post it to us.

Should an emergency occur during business hours, please call us immediately on on (07) 3386 67001 or please refer to the after-hours emergency tradesman on your lease agreement.

Emergency Tradesman

Should an emergency as listed above occur outside of office opening hours, please contact one of our trusted tradespeople below.

  • Electrician –  Platinum Electrical & Air - 1300606380
  • Locksmith – Locksmith EP Locksmith - (07) 3290 0096
  • SES – for emergency help in floods and storms call- SES State Emergency Service 132 500
  • Plumber - Alford Plumbing - 0411 109 806

Locked out of Property:
Please note that in the event you lock yourself out of your house or unit, our staff are prohibited, for personal safety
reasons, to deliver keys after hours. If you find yourself in below are the details of a locksmith who may be of
assistance.. We recommend that you store this number in your mobile phone for safety, should the unfortunate event
of being locked out occurs.

If you lock yourself out during normal business opening hours, we are happy to provide the management key up until 3pm. You must provide photo identification and a deposit of $100 that will be refunded to you on the return of the key
in the same business day before 3pm. 

Water Restrictions: (if applicable)
It is a condition of your General Tenancy Agreement that you maintain and water the gardens and lawns. Whilst we understand the water bans are very limiting as to the times that you can water, we ask you to abide by the current water restrictions and ensure that the gardens and lawns remain healthy with water and necessary maintenance. A loss of gardens or lawn due to negligence and/or lack of care, is the responsibility of the tenant.

Smoke Alarms

Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately. Protect your safety by being vigilant and report to us any issues, to ensure your safety in the case of a fire.

Air conditioners

Please, regularly clean any filters and intake vents to ensure there is no build-up of dirt and dust, and that the unit is able to draw in air effectively, not hindering performance, or in the worst-case scenario, causing the unit to breakdown resulting in costly repairs and/or replacement. Please also note that if an air conditioner breaks down due to filters and vents not being kept clean, costs to rectify the damage or even replace the unit might be charged to tenants.

Fireplaces

If the property you are renting has a fireplace, this cannot be used unless you have been given permission from us in writing. Sometimes these are ornamental, or the flue/chimney has been blocked up. Using them could cause a fire to occur.

Strict No Smoking Policy

All properties have a strict ‘no smoking inside’ policy. If tenants still choose to smoke inside the property they will be responsible for specialised cleaning and deodorising of the inside of the property to reduce and eliminate unpleasant smoke odours. This can easily run into the hundreds of dollars and is charged to the tenant.

Tenant Painting

It is company policy that tenants do not paint any part of the property themselves. We have found in the past that some tenants have not painted the property to a professional standard, resulting in a professional painter being called in to rectify work. It is a policy that any painting can only be carried out by experienced, professional painters with our written permission.

Fixtures and Fittings

If you wish to install or remove any fixtures or fittings, you must request this beforehand in writing and it must be approved by the owner.

Picture Hooks

If you wish to install any new picture hooks, please let us know in writing what type of hooks you wish to use. Please assess the type of walls that are in the property, and the type of picture hooks that are suitable. We will let you know in writing before you are permitted to install appropriate picture hooks.

Taps leaking

Please report any taps leaking either from a tap head or tap handles. This includes washing machine taps. Sometimes washing machine taps will leak only when connected to automatic washing machine hoses as the tap water pressure exposes leakage in the taps.

Lawn Maintenance

Please ensure that lawns are regularly mowed and edged, keeping them neat and tidy. Should you wish to have someone regularly mow your lawn, let us know and we would be happy to recommend a service to you. This is at tenant cost. Weeding of gardens beds, inside lawns, paths, paving and other outside areas are the responsibility of the tenant. Trimming of bushes and shrubs in and around the garden are also the responsibility of the tenant.

Pool/Spa Cleaning

Pool/spa cleaning and maintenance, unless it is agreed that the landlord will be supplying a regular cleaning and maintenance service as per your tenancy agreement, this will be a tenant responsibility.

Please note that if regular cleaning does not occur by the tenant, high costs can be incurred to bring it back to its original clean state. If this occurs, this will be at tenant cost. It is also a tenant responsibility to ensure that the pool/spa is kept topped up with water, and must not empty the pool/spa without written approval from us.

Any damage to the pool & equipment from lack of cleaning/maintenance will be charged to the tenant.

Supplying of pool treatment chemicals will be a tenant responsibility, at tenant cost.

Pool/Spa Fences and Gates

We must be notified immediately if fences and gates are not functioning correctly, and the gate fails to self-close promptly when opened. State pool/spa regulations must be up kept at all times.