Moving into your property

Congratulations on your approved application for your new rental home.

We know that moving can be a stressful and busy time for most so we will endeavour to make the process as smooth as possible for you.

Here’s what you can expect;

Signing the Lease

  1. Lease Agreement – An appointment will be made for all tenants listed on the Lease Agreement to come into the office and sign the required paperwork. You are required to read these documents carefully and you are welcome to ask any questions you may have regarding the lease agreement.

  2. Rent/Bond Payment – You will be advised the amount due for both the Rent and Security Bond to secure your lease. This payment should be made as soon as possible, your Property Manager will advise you of your payment method options.

Payment and Lodgement of Your Bond

A bond is a separate payment to rent, it is money that acts as security for the landlord in case you don't meet the terms of your Residential Tenancy Agreement. At the end of your agreement if the property is in need of cleaning or repairs, or if items need to be replaced, the Landlord may claim some or all of the bond as required.

The Security Bond will be lodged with Residential Tenancies Bonds Online.  Bonds Online will send a separate email to you confirming the bond has been lodged. 

As the bond is a separate payment to the rent you cannot use any part of the bond as rent – so, when you are moving out, you cannot ask the landlord to keep your bond as final rent payment.


Utility Connections

It is the tenant’s responsibility to ensure the power, gas, phone, internet, etc have been connected into your name prior to moving into the property.

We partner with Direct Connect who offer a free, no-obligation service to connect all your services from the moment you move into your new home. The Direct Connect service offers a wide range of market leading electricity and gas suppliers to suit your needs and they guarantee your utilities will be connected on the day you move in. They can also connect your broadband, phone and pay TV with Foxtel.

For more information please visit


Keys are available for collection from our office on the day your lease commences.  Please note that the keys will not be provided for the property until the bond/rent are paid in full.

Should you wish to copy keys it is important to note that upon vacating, we require all keys given to you at the tenancy commencement and any extra copies created during your tenancy period returned. Any lost or damaged keys, remotes, etc. must be replaced at the tenant’s expense.

Property Condition Report

On commencement of your Tenancy you will be given an Ingoing Property Condition Report.  Please ensure that you return your signed/amended copy of your property condition report to our office within 14 days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison.

Tenant Contents Insurance

It is crucial that you obtain your own Tenant Contents Insurance.

It is important to note that should your personal belongings be damaged or destroyed by circumstances which may affect the owner’s property your personal belongings will not be covered under the owners insurance (i.e. fire, storm damage, power outages, etc).

Example One:
An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owners insurance.

Example Two:
You are away on holidays and the power cuts out due to an electrical fault in the building. You return home to find your fridge/freezer goods spoilt. The owners insurance will not cover your fridge/freezer goods.

**Please ensure you check with your insurer however for the cover they can provide you.