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Reporting Maintenance

General Repairs

If something in the property requires maintenance, you should advise your Property Manager in writing as soon as possible. Lodge your request via email to [email protected].

Please note that all maintenance is subject to Landlord approval, so please allow 24 hours before following up to allow time for us to receive response from the Landlord. 

Urgent Repairs

Should an emergency occur during business hours, please call us immediately on 0407 220 404.

Emergency repairs include:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

All other repairs are considered routine repairs.

Strict No Smoking Policy

All properties have a strict ‘no smoking inside’ policy. If tenants still choose to smoke inside the property they will be responsible for specialised cleaning and deodorising of the inside of the property to reduce and eliminate unpleasant smoke odours. This can easily run into the hundreds of dollars and is charged to the tenant.

Fixtures and Fittings

If you wish to install or remove any fixtures or fittings, you must request this beforehand in writing and it must be approved by the Landlord.

Picture Hooks

If you wish to install any new picture hooks, please let us know in writing what type of hooks you wish to use. Please assess the type of walls that are in the property, and the type of picture hooks that are suitable. We will let you know in writing before you are permitted to install appropriate picture hooks.

Ending Your Tenancy


Ending a Fixed Term Tenancy Agreement

If you are leaving at the end of your current fixed-term lease, we require at least 14 days notice in writing via email or post. Please note that this amount of notice will commence when we have received your notice, not when it was posted. 

Once we receive your notice of intention to vacate, your property manager will contact you to confirm and explain the process moving forward. You will be advised in writing of any rent owing up until your vacate date and any other outstanding invoices associated with your tenancy. Your Property Manager will also discuss suitable times to access to the property in order for us to secure a new tenant.

The Final Inspection

Only once the property has been fully vacated, cleaned and grounds made ready with keys returned can we commence our final inspection. It is important to note that if a final inspection time has been made and you are aware that you will not be fully ready for the inspection, please call us as soon as possible to rearrange another time.

You are welcome to be present during the final inspection or simply to return ALL of the keys (plus any copies you made during the tenancy) to the office by close of business on the vacate date.

Getting Your Bond Back

Once you have vacated, we want to finalise your tenancy just as quickly as you do! In order to receive a full bond refund in a prompt manner, please ensure:

  1. Any outstanding rent is paid promptly.
  2. The property is ‘Vacate Inspection’ ready- The interior of the property is clean and grounds (if applicable) are returned to their ingoing condition, as noted on the Entry Condition Report. A vacating guide will be supplied upon receipt of your Notice of Intention to Leave/Vacate.
  3. The property must pass the vacate inspection which is conducted by your Property Manager, within 3 days of you returning your keys.

Whilst it is not required, it is strongly recommended that you engage the services of our preferred tradespeople who have been tried, tested and trusted by our office. Our preferred tradespeople offer a return guarantee should any further works be required following the vacate inspection (provided they have been engaged to perform the required service).

  1. Any outstanding accounts e.g. water, any damages, compensation amounts and break lease fees etc are paid in full.
  2. All keys, remotes, fobs and access cards are returned, as per the key ledger supplied at the commencement of your tenancy.

An example of Vacate Cleaning requirements are noted below.



  • Vacuum and clean all sliding door and window tracks
  • Sweep or mop all non carpeted floors, removing any marks
  • If pets have been kept at the property arrange for carpets to be professionally cleaned. Supply paid invoice copy to the agent
  • If pets have been kept at the property, fumigate for fleas – by registered Pest Company. Supply paid invoice copy which specifies service details
  • Clean light fittings – gently remove light fittings and clean
  • Clean marks off walls, ceilings and light switches
  • Clean skirting boards, windows including frames, sills and tracks, above cupboards, picture rails, architraves and both sides of all doors, all other fittings, and insect/security screens etc
  • Clean curtains and blinds. Refer to Agent for method advice
  • Remove all cobwebs and insect marks and nests


  • Clean inside and outside of all cupboards and doors
  • Clean inside, outside and around stove
  • Clean inside and outside of oven, griller, doors, trays, racks, glass
  • Clean inside, outside and behind refrigerator and dishwasher and microwave space
  • Clean sink, especially drain holes, drainers and tapware
  • Range hood exhaust and filter- filter can be removed and cleaned


  • Clean all walls, floors, mirrors and windows and window tracks
  • Clean inside and outside all cupboards and drawers
  • Clean toilet, bath, shower recess, remove soap residue on tiles and shower screens, clean sink, tapware, towel rails
  • Clean water outlet in shower and bath of hair and soap build-up
  • Clean in wardrobes, shelves, drawers and mirrored doors. Remove scuff marks
  • Shower curtain washed with bleach or replaced if applicable


  • Clean behind, inside and around washing machine space
  • Clean equipment and filters if applicable
  • Clean inside, outside and behind dryer. Remove lint
  • Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tapware
  • Clean all walls and floors, ceiling.


  • Clean all air conditioner units and filters


  • Sweep and mop, clean railings, glass and light fittings
  • Remove all cobwebs etc.


  • Sweep out and remove any oil residue from concrete, pavers, paths, driveways.
  • Empty Council bins and place bins out on footpath for next collection
  • Close and lock the garage door, if applicable


  • Mow the lawn, trim all edges, weed gardens, general garden tidy, remove all rubbish
  • Return pool to the condition as per condition report at the start of the tenancy and supply Pool Test report to the Agent – Report is to be completed at the end of the tenancy date.