New Client Relations Manager
Working alongside our sales, property management and commercial teams, Madeleine manages new clients to the business to ensure the ongoing growth and development of our client base. Madeleine was just shy of 10 years experience with the LJ Hooker network before joining the Raine&Horne team, where she earned multiple NSW/ACT awards including Top Business Development Manager and Top Customer Experience Winner. This proves her focus on client satisfaction and results, which she applies in her role with Raine&Horne Terrigal | Avoca Beach | Erina | Saratoga. With a background in residential property management, she is afforded an advantage over her competitors whilst always being eager to learn and do more.
Being a big believer in doing something properly, or not doing it at all, Madeleine is continuously educating her clients on current requirements, ensuring compliance and a stress-free experience. Communication and attention to detail are paramount in everything she does, with honesty and transparency always being her focus. Growing up on Sydney’s Upper North Shore, Madeleine moved to the Central Coast in 2013 and now can’t imagine living anywhere else!
“ I have had the pleasure of knowing and dealing with Madeleine now for well over 5yrs, I was lucky enough to be a tenant and landlord at the same time. I found her knowledge and personal touch in how she dealt with every situation both professional and friendly. I was pleased to know that as both a tenant and landlord i was always given good advice. I would highly recommend her to anyone wanting to list their property with Madeleine for the care and consideration to all factors for both parties. ”
“ Madeleine's professionalism and positive attitude was evident from the first phone call to arrange leasing of my property. Although the request to lease was very short notice she went above and beyond to facilitate the process, even as far as meeting out of hours as I had limited time visiting from interstate. As a result of her expertise, great tenants were able to be found in the shortest possible time frame and the experience could not have went more smoothly. Highly recommended. ”
“ We contacted a few agencies with respect to renting out our first investment property and found Madeline's professionalism and diligence second to none. Whilst doing renovations Madeline popped in to check on the progress as well as provide valuable advice and insight - this was before we had even decided on an agency. Her dedication in providing clients with continuous communication and positive attitude only highlights what an asset she is to not only her employer but to her clients. We look forward to a long term relationship with a highly professional BDM. Highly recommended! ”
“ Madeleine has been simply amazing with patiently and expertly guiding us through the very difficult and time consuming process of transforming a rather neglected single income property into a modern, sought after multi income producing investment. The sourcing and oversight of multiple trades during the renovation of the main house was of great assistance and helped reduce our stress levels by knowing Madeleine was always on top of things. Nothing is too much trouble for Madeleine, who always takes on new challenges with great enthusiasm and professionalism. We have no hesitation in recommending Madeleine for all property and project management activities. ”
“ We were new to the investment market. Madeleine Smith made our journey so much easier. She was very knowledgeable about what we needed to do and the best way to achieve our goals. Madeleine had an enormous amount of patience for our never ending questions. We would have no hesitation in recommending her services to others and we hope to make another investment in the future with Madeleine Smith's assistance. The ultimate professional. ”
“ Madeleine has been our property manager for sometime now; throughout this period she has always displayed a very professional approach. To extend beyond this Madeleine is very approachable, thorough & prompt with her follow through, which puts her clients at ease. Another key feature is Madeleine's caring nature - this is important when you are working in a customer facing role as you can see that she puts her customers at the center of what she does. We would not hesitate in recommending Madeleine as a property manager to any of our friends & colleagues as the service provided is always exceptional. Thank you Madeleine for all that you have done for us, as you managed our investment property & indeed helped to facilitate the transition from renting it to selling it. ”
“ I approached four property managers for my property in Green Point NSW. I selected Madeleine Smith as she was extremely professional and responsive to my requirements. Madeleine was extremely professional in providing advice with regard to readying the property for market, progressing council requirements and advertising for tenants. Madeleine's professionalism and experience provides peace of mind for interstate investment. I highly recommend Madeleine as a property manager to new and seasoned property investors without hesitation. ”
“ I found Madeleine to be an energetic, conscientious and full of enthusiasm, always friendly and approachable. Kept me informed at every stage of the letting process - even though it was less than a week, which I think speaks volumes for her desire to meet the needs of her clients. ”
“ Well-informed, professional and friendly …. Madeleine is always a pleasure to work with. ”
“ Madeleine Smith handled the leasing of my property. She was amazing and went above and beyond. Couldn’t recommend her more highly. ”
“ We just wanted to express our satisfaction with our recent Raine and Horne experience when Madeleine Smith leased our property. Madeleine is obviously very passionate about her career and has an exceptionally strong work ethic. We felt we were in the best of hands right from the beginning when Madeleine's industry knowledge and experience helped greatly in answering the many questions we had in all areas of the leasing process. We were impressed by her responsiveness to both calls and email which kept us both in the loop at all times and helped steady our nerves. She made the entire process relatively easy and this was very much appreciated particularly given the stress we have in other areas at the moment not least of all an imminent wedding. Madeleine is professional, empathetic and very friendly to top it off. We can only say we have a very good feeling moving forward with Raine and Horne managing our property. Thank you Madeleine. ”
“ We've been lucky enough to work with Madeleine for years through a few investment properties, so when this one came up we immediately called her. As always, she was great with communication, and negotiation. Her expertise is obvious and she is just so easy to work with. Can't recommend her enough. ”