Testimonials

“Grace Hilder from Raine and Horne has performed her role as the Property Manager of my investment property faultlessly.  She is professional, attentive and looks after the property as if it were her own - which is exactly what every landlord desires. Grace has excellent communication skills, is efficient, prompt and shows she cares about peoples’ investments by her quality of service. I am really happy knowing my property is in her very capable hands!” - Allison Graham

"My fiancé and I were very nervous to put our first home onto the rental market but the team at Raine & Horne were the best! We shopped around before we made our decision but the property managers and team were very supportive, understanding and answered every question (and still do) that we couldn’t walk away! All the team are so pleasant to deal with, provide a high standard of professionalism and we could not speak highly enough of all the Raine & Horne team! We now have so much trust putting our current and future properties into the Raine & Horne real estate hands." - T & S Jillett

"My husband and I have currently have two residential rental investment properties located in Toowoomba. Both currently managed by Grace Hilder at Raine & Horne, Grace has been looking after these two properties for the last two and a half years. Probably the longest serving property manager in the history of our investment portfolio. We both highly recommend Grace and Raine & Horne, for their professionalism and personal service. Both properties have been rented successfully, and with as little as only 1 or 2 days vacant at any time. As we prefer to sign long lease tenants, we find that they tend to look after the property, and treat it as if it were their own. When maintenance issues have arisen, Grace communicates with me promptly, and takes the appropriate course of action. We cannot speak highly enough of Grace, and thoroughly recommend Grace to any home owner/investor for your future property management requirements." - G & B. Carroll

"I purchased my property from Raine & Horne Toowoomba in 2007. Since then, Raine & Horne have managed my property in the most professional and efficient manner. Always alerting me of any issues that arise and offering sound advice when required. I have no hesitation in fully recommending the excellent service of both sales and property management from Raine & Horne Toowoomba." - Chris Prax

"Very happy with your professionalism in the sale of our home. We were guided through the process and it was very reassuring to have you look after our better interests. We thank you sincerely and would have no hesitation in recommending you to others." - Marshall and Chris Jones

"I brought my property in Toowoomba “sight unseen” and trusted the key professionals on the ground to lead me in the right direction. The attention to every detail of the property was expressed by you very clearly also explaining answers to problems I had with the property not just giving lip service with no action ! You and your team helped me find tradesman and offered expert opinions on what I could do to attract the right tenant for the property. Right through the leasing process you communicated clearly and frequently about the progress made in relation to leasing the property. Within 3 weeks you had identified a great tenant for the property and exceeded the lease expected, I am extremely happy as a customer and know prospective clients will be amazed at the customer focus you possess while having a definite “can do attitude”. Thanks for your continued efforts." - M Vozzo

"Peter and I just wanted to thank you once again for selling our house for us almost instantly and at the asked for price recommended by yourself and your team at Raine and Horne. We were very happy with you and your team's professionalism and would recommend you and Raine and Horne to anyone who wants to sell a home."  - Chris and Peter Jordan

"Ian, thanks for your fantastic work with my sale and purchase. I really appreciated all your help." - Fiona G

"Thank you very much for your assistance throughout the sale of our property. We would recommend Raine & Horne to anyone seeking to have a supportive and positive experience of buying a house." - B & M Elmes

"Our recent selling experience through Raine & Horne Real Estate was simple. They designed a customised marketing program exclusively for our property that resulted in a sale within only a couple of weeks. During the course of the sale we were very well informed and we would have no hesitation in recommending Raine & Horne Toowoomba’s services to any of our friends." - K Smart

"Thanks to Grace Hilder and the Property Management Team of Raine and Horne for putting a lovely family in to our home. We look forward to a great professional relationship in the coming years as you guys manage the property on our behalf. Highly recommended if anyone is looking to lease, either as a landlord or tenant." - T. Mooney

"If you are looking to take the stress out of selling or buying you can rely on Raine & Horne to get the job done." - David Adams

"I wish to express to you and your staff, my many thanks and appreciation for all their hard work, which resulted in a very satisfactory price being achieved for my property. Raine & Horne staff were very professional in all aspects of the sale." - Mr & Mrs Capner

"We were more than happy with the service and the advice we received whilst our house was on the market with your agency." - Brett Frater

"I would like to take this opportunity to thank you, and the staff at Raine & Horne for your professional and friendly manner shown during the sale of our home. We were impressed with your knowledge of the local market and your attention to detail. Your positive approach helped take the stress out of selling our home. Many thanks once again." - F & L Willis

"Thank you all for making the sale of our house so smooth and stress free." - Greg Hodge

"We all know, that buying and selling of property can be a very stressful time. I would like you to know that this was not the case in our recent dealing with Raine & Horne. We would have no hesitation in recommending Raine & Horne to any of our friends or family." - J Meldon

"We were lucky enough to deal with Grace when searching for a rental in a very competitive market. We found the perfect property for our needs in a fantastic location and were quick to book an inspection. A prompt reply to our booking was received and we inspected the property. We were on a very tight timeframe to find something and post inspection had our application processed within just 24 hours. Grace provided us not only the perfect property but put our mind at ease processing our application quickly. She answered our questions quickly and liaised with the landlord to provide us the perfect solution - fast. We wouldn't hesitate to work with Grace again and thank her for her fantastic service!" - A. Bishop

"I have been a tenant with Raine & Horne for over three years and found them to be friendly, reliable and professional. As a tenant of theirs I have never had anything but professional treatment from any issues that have arisen, Grace handled everything quickly and completely. Well done Grace and Raine & Horne!" - C. Stephens

"It is with no hesitation that we write this testimonial about the excellent customer service, rapport and efficiency we have experienced whilst having the pleasure to engage with Grace. We have owned investment properties for the last 20 years, and during that time, we have had contact with several property managers. Some of these encounters have been good, some not so. It becomes quickly apparent to us to recognise the property managers who are just ‘doing property management because it’s a job’ and in return can be emissive of our requests and the tenant’s requests. However, occasionally we have come across exceptional property managers who exceed this and have pride in their profession and rightly so. We found this with Grace from our very first engagement with her, she was professional and went beyond simply doing ‘a job’. As investment owners this is important, and we have every faith in Grace to manage our investment. In particular what we respect about Grace, is while she shows respect to us as property owners, she also respects our tenants. We have both been tenants and know what it is like to have property managers that do not respect you, not only is this not desirable, it is very short-sighted for a property manager. However, Grace does not has this short-sightedness and treats the tenants as her clients too, which makes Grace a very valuable asset to Raine and Horne, Toowoomba. This is because one day, renters become home buyers, and then some home owners become investment buyers and landlords. Alternatively, some people may be long term renters and happy tenants mean long term leases and happy property investors. We have no doubt, whatever opportunity is placed in front of Grace, she will do well and exceed expectations. This is because Grace is professional, competent, intuitive and respectful." - L. White & Dr. V. Matthews