Property Management Testimonials

Supporting Property Management Testimonials

“I brought my property in Toowoomba “sight unseen” and trusted the key professionals on the ground to lead me in the right direction. The attention to every detail of the property was expressed by you very clearly also explaining answers to problems I had with the property not just giving lip service with no action ! You and your team helped me find tradesman and offered expert opinions on what I could do to attract the right tenant for the property. Right through the leasing process you communicated clearly and frequently about the progress made in relation to leasing the property. Within 3 weeks you had identified a great tenant for the property and exceeded the lease expected, I am extremely happy as a customer and know prospective clients will be amazed at the customer focus you possess while having a definite “can do attitude”. Thanks for your continued efforts.”

M. Vozzo

“My fiance and I were very nervous to put our first home onto the rental market but the team at Raine and Horne were the best! We shopped around before we made our decision but the property managers and team were very supportive, understanding and answered every question (and still do) that we couldn’t walk away! All the team are so pleasant to deal with, provide a high standard of professionalism and we could not speak highly enough of all the Raine and Horne Team! We now have put so much trust in putting our current and future properties into Raine and Hornes hands”

S & S. Jillett

“I purchased my property from Raine & Horne Toowoomba. Since then, Raine & Horne have managed my property in the most professional and efficient manner, Always alerting me of any issues that arise and offering sound advice when required. I have no hesitation in fully recommending the excellent service of both sales and property management from Raine & Horne Toowoomba.

“Grace our Property Manager is Professional, Proactive and efficient. Grace always displays great time management and always exceeds our expectations. Grace possesses lovely Manners, has a lovely manner and Grace's Honesty and Integrity are beyond reproach”

R. Bowly

“My husband and I have currently have two residential rental investment properties located in Toowoomba. Both currently managed by Grace Hilder at Raine & Horne, Grace has been looking after these two properties for the last two and a half years. Probably the longest serving property manager in the history of our investment portfolio. We both highly recommend Grace and Raine & Horne, for their professionalism and personal service. Both properties have been rented successfully, and with as little as only 1 or 2 days vacant at any time. As we prefer to sign long lease tenants, we find that they tend to look after the property, and treat it as if it were their own. When maintenance issues have arisen, Grace communicates with me promptly, and takes the appropriate course of action. We cannot speak highly enough of Grace, and thoroughly recommend Grace to any home owner/investor for your future property management requirements”.

G & B. Carroll

“We would like to comment on the service Grace has given us over the last few years. Her manner has always been very professional and courteous. She has given us; we were new to renting out an investment house, excellent advice and support. Her assessment of and then recommendation of tenants has been spot on. The reporting, verbal and written, has been easy to follow and recommendations easy to implement we have recommended Grace to friends who have been looking for new property managers”.

R & R. Saal

“My husband and I have held a property in Mackenzie Street, Toowoomba, under the management of Raine & Horne for the last four years and Grace Hilder has been managing our property for the last two of these years. During this time, we have had two new lease contracts on our property and have had numerous small handy man jobs. I have found Grace Hilder to be an efficient and pleasant person who accommodates situations with ease and confidence. When necessary, she uses her own initiative and has always been prepared to offer advice if asked. Her pleasant manner and willingness to help in any way is an attribute of her personality, nothing is ever a problem for Grace. She consistently conducts herself with professionalism and enthusiasm.”

R. Donohoe

“Grace Hilder has been our property manager with Raine and Horne in Toowoomba for several years. We have three properties and she has always managed them with competence and sometimes much needed diplomacy.  She is thorough, prompt and diligent in her property management role and has proved herself capable of dealing with challenging situations as they arise. If there is a problem it is explained, options given and then resolved promptly. We have always been well informed of what is happening with the properties.”

“It has been a pleasure dealing with Grace as the manager of our properties.”

A & B. Coward

“We have had Raine & Horne as our property managers for a number of years. Grace has been looking after our rentals for a couple of years now and is always ready to assist both us and the tenants in getting maintenance issues addressed. Her bubbly attitude ensures that she is always a pleasure to deal with.”

S & S. Kamler

“It is with no hesitation that we write this testimonial about the excellent customer service, rapport and efficiency we have experienced whilst having the pleasure to engage with Grace. We have owned investment properties for the last 20 years, and during that time, we have had contact with several property managers. Some of these encounters have been good, some not so. It becomes quickly apparent to us to recognise the property managers who are just ‘doing property management because it’s a job’ and in return can be emissive of our requests and the tenant’s requests. However, occasionally we have come across exceptional property managers who exceed this and have pride in their profession and rightly so. We found this with Grace from our very first engagement with her, she was professional and went beyond simply doing ‘a job’. As investment owners this is important, and we have every faith in Grace to manage our investment. In particular what we respect about Grace, is while she shows respect to us as property owners, she also respects our tenants. We have both been tenants and know what it is like to have property managers that do not respect you, not only is this not desirable, it is very short-sighted for a property manager. However, Grace does not has this short-sightedness and treats the tenants as her clients too, which makes Grace a very valuable asset to Raine and Horne, Toowoomba. This is because one day, renters become home buyers, and then some home owners become investment buyers and landlords. Alternatively, some people may be long term renters and happy tenants mean long term leases and happy property investors. We have no doubt, whatever opportunity is placed in front of Grace, she will do well and exceed expectations. This is because Grace is professional, competent, intuitive and respectful.

L. White & Dr. V. Matthews

"Thanks to Grace Hilder and the Property Management Team of Raine and Horne for putting a lovely family in to our home. We look forward to a great professional relationship in the coming years as you guys manage the property on our behalf. Highly recommended if anyone is looking to lease, either as a landlord or tenant."

T. Mooney

"Grace was recommended to us after having a nightmare experience with another agency. She has been an absolute life saver and exceeded every single expectation from day one. She has been such a hardworking and trustworthy agent and an absolute trooper dealing with every issue promptly and professionally. We cannot recommend her enough. Thanks for everything."

L. Gillies

"I have been working with Grace since September 2016 and have to say she is awesome to work with managing my property. She knows the local market and is open, honest and communicates very effectively. Thanks Grace for doing a great job."

A. Perri

"We were lucky enough to deal with Grace when searching for a rental in a very competitive market. We found the perfect property for our needs in a fantastic location and were quick to book an inspection. A prompt reply to our booking was received and we inspected the property. We were on a very tight timeframe to find something and post inspection had our application processed within just 24 hours. Grace provided us not only the perfect property but put our mind at ease processing our application quickly. She answered our questions quickly and liaised with the landlord to provide us the perfect solution - fast. We wouldn't hesitate to work with Grace again and thank her for her fantastic service!"

A. Bishop

"I’ve known Grace since living at 34 Poinciana Street, so almost 4 years. She has always gone above and beyond her duties as property manager to assist us, especially when I lost my mum. Anytime we needed assistance or I had any queries she was always there."

J. Little

"I have been a tenant with Raine & Horne for over three years and found them to be friendly, reliable and professional. As a tenant of theirs I have never had anything but professional treatment from any issues that have arisen, Grace handled everything quickly and completely." "Well done Grace and Raine & Horne!" 

C. Stephens