Tenants FAQ’s

With our technology, renting with Raine & Horne Toukley is simple and stress-free. Our approach consolidates everything you need in one place and makes it easy to get a snapshot of your tenancy.

Please see below any 'how to' information you many need for your Property Me Tenant Portal. If you have any further information please contact our property management team. 

Property Me Tenant Portal for Tenants

You can view one of our properties at a scheduled open for inspection or contact one of our leasing agents to arrange a private inspection.

Rental application forms are available from the reception or by requesting a copy via email/from our office or online applications may be available, look for the Apply now button in the property on our website.  All rental applications must be completed as fully as possible for each individual applicant. Ensure you include 100 points of ID, payslips and/or bank statements or any government documents proving income. Failure to provide all the required information could result in your rental application being delayed. If you are unsure as to what you need to provide, please ask a Raine & Horne team member.

Direct Connect can help you connect your Electricity, Gas and Water, and arrange your Internet, Phone, Pay TV, Insurance, Cleaning, Removalists and Truck Hire. Simply click here and complete the form and one of their moving experts will call you to discuss your moving needs.

A residential tenancy agreement is a legal contract between a tenant and a landlord or agent. The agreement outlines the amount of rent to be paid, payment frequency, the duration of the tenancy, the amount of money required as refundable security bond, as well as other conditions and rules. It is a legally binding contract so it is important that you spend time reviewing the agreement before you sign it.

If you are a current Raine & Horne tenant and have not had a pet approved at your property, you must submit your request in writing to your Property Manager. You will need to advise what type of pet, breed, age and other relevant information prior to obtaining the pet. Your property manager will then need to obtain permission from the landlord.

For a new rental application seeking to have a pet onsite, permission from the landlord will also need to be obtained and forms part of the application process.

If you are going to be late with your payment please contact your Property Manager immediately. We understand the unexpected does occur, communicating ahead of time with your property manager will give them more ability to assist you if this does occur. If you have not paid the full rent amount due on a particular day as agreed under the terms of the tenancy agreement, and that amount has remained unpaid for a period of 14 days or more ( may vary dependant on which state or territory you reside in ) you may be issued with a termination notice. Repeated late payment may affect your rental history.

If you lose the keys to your home or they are stolen, please let your Property Manager know immediately. Your Property Manager will make suitable arrangements for locks to be replaced using the office Locksmith. You will be liable for the replacement costs. Also, if you change any of the locks in the premises, it is your responsibility to provide a copy to the agent and also return these keys when vacating the property.

It is company policy that where possible, all repairs are lodged in writing. You can lodge written repair requests by submitting a maintenance request form or use the maintenance request forms handed to you at the commencement of your tenancy. You can also lodge your repair requests by sending an email direct to your Raine & Horne Toukley Property Manager.

No, you do not need to be home, if you are not home at the allocated inspection time we will use our office set of keys to access the property. As part of our service to your landlord, the property will be inspected. You will receive notice in writing from your Raine & Horne Property Manager prior to any inspection taking place. The Property Manager will assess the condition of the property to ensure everything is in order and there are no safety issues at the property. It is also an ideal time for us to check on any maintenance repairs that may be required so if you have anything you would like to bring to our attention please advise the property manager during or before the inspection.

• Any outstanding rent is paid promptly.
• The property is cleaned and in good order as per the original Entry Condition report you were given at the commencement of your tenancy prior to returning keys.
• Any monies outstanding are paid in full eg: water, any damages, compensation amounts and break lease fees
• All keys and remote controls etc have been returned within the time frame specified.

Once the above criteria have been met we can then refund your bond to you.