The Residential Tenancies Authority states that an emergency repair is:

  • a burst water service or a serious water service leak

  • a blocked or broken lavatory service

  • a serious roof leak

  • a gas leak

  • a dangerous electrical fault

  • flooding or serious flood damage

  • serious storm, fire or impact damage

  • a failure or breakdown of the gas, electricity or water supply to the property

  • a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating.

  • a fault or damage that makes the property unsafe or insecure

  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property

  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs.


Please note:  If an after hour call out is made and the repair does not constitute as an emergency repair the tax invoice will be forwarded to the tenant for payment.