If there are any maintenance issues or breakages, as a tenant it is your responsibility to report it to the Property Manager at all times. For all maintenance, please complete a maintenance form and post, email or fax it to the office. For any maintenance which is considered an emergency please call the office and we will attend to the matter immediately.
You will be contacted by Trades people to arrange access to the property. Their working hours are generally 8am to 5pm and they are not expected to attend after those hours. If you would like for them to attend to a problem after those hours, the call out fee will be your responsibility.
If you do not hear from the Tradesman after three days, please let us know by either phoning or emailing us and we will chase them up.Please let us know immediately if the maintenance is not completed properly or up to standard.
NOTE: If a trades person attends a property on an agreed appointment time between the tenant/s and the trades person, and the tenant/s are not present at this time, resulting in the trades person being unable to complete their work required on this day and time at the respective premises; the tenant/s are then responsible for the entire cost of the trades person call out fee.