Tenants FAQ’s
You can view the property by booking in for an inspection time that can be done via Realestate.com/over the phone with our office
- At the showing you will be send a link for 2Apply if you conclude that the property suits your needs
- Second is to apply via 2Apply, providing rental, employment and personal references and documents such as payslips
- This will then be revised by the property manager and taken to the owner for a decision to be made
You can view one of our properties at a scheduled open for inspection or contact one of our leasing consultants agents to arrange a private inspection.
Please ensure you include 100 points of ID, payslips and/or bank statements or any government documents proving income. Failure to provide all the required information could result in your rental application being delayed. If you are unsure as to what you need to provide, please ask a Raine & Horne team member
Raine & Horne Darwin can provide you with the relevant numbers to connect the utilities. It is the tenant's responsibility to have these connected.
A residential tenancy agreement is a legal contract between a tenant and a landlord facilitated through an agent. The agreement outlines the amount of rent to be paid, payment frequency, the duration of the tenancy, the amount of money required as refundable security bond, as well as other conditions and rules. It is a legally binding contract so it is important that you spend time reviewing the agreement before you sign it.
If you are a current Raine & Horne Darwin tenant and would like a pet at your property, you must submit your request in writing to your Property Manager. You will need to advise what type of pet, breed, age and other relevant information prior to obtaining the pet. Your property manager will then need to obtain permission from the landlord. For a new rental application seeking to have a pet onsite, permission from the landlord will also need to be obtained and forms part of the application process.
If you are going to be late with your payment please contact your Raine & Horne Darwin Property Manager immediately. We understand the unexpected does occur, communicating ahead of time with your property manager will give them more ability to assist you if this does occur. If you have not paid the full rent amount due on a particular day as agreed under the terms of the tenancy agreement, and that amount has remained unpaid for a period of 14 days or more you may be issued with a termination notice. Repeated late payment may affect your rental history.
If you lose the keys to your home after hours it is the tenants responsibility to arrange for a locksmith to attend to gain access for you. If your keys are stolen, please let your Raine & Horne Darwin Property Manager know immediately. Your Property Manager will make suitable arrangements to assist you. You may be liable for the replacement costs. Also, if you change any of the locks in the premises, it is your responsibility to provide a copy to the agent and also return these keys when vacating the property.
It is company policy that all repairs are lodged in writing. You can report maintenance via email to your Raine & Horne Darwin Property Manager or use the maintenance request forms handed to you at the commencement of your tenancy.
No, you do not need to be home, if you are not home at the allocated inspection time we can use our office set of keys to access the property but will NOT do so unless we have written permission from you to do so. As part of our service to your landlord, the property will be inspected. You will receive notice in writing from your Raine & Horne Darwin Property Manager prior to any inspection taking place. Your Property Manager will assess the condition of the property to ensure everything is in order and there are no safety issues at the property. It is also an ideal time for us to check on any maintenance repairs that may be required so if you have anything you would like to bring to our attention please advise the property manager during or before the inspection.
- Any outstanding rent is paid promptly.
- The property is cleaned and in good order as per the original Entry Condition report you were given at the commencement of your tenancy prior to returning keys.
- Any monies outstanding are paid in full eg: water, any damages, compensation amounts and break lease fees
- All keys and remote controls etc have been returned within the time frame specified.
Once the above criteria have been met we can then refund your bond to you.