Tenant Information


Managing your tenancy agreement should be a straightforward and simple process, so we have developed a guide that we hope will assist you in getting comfortable in your new home, and throughout the life of your tenancy.
The following information will assist you in dealing with Raine & Horne Dubbo and ensure a trouble free tenancy:

Office Hours for Enquiries and Advice

Open 5 ½ days a week
9:00 a.m. - 5:00 p.m. Monday to Friday
9:00 a.m. - 12:00 noon Saturday

Rental Payments

Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.

Rental Bond

Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.

Periodic Inspections

During the course of your tenancy, the premises will be inspected periodically by Raine & Horne after 7 days notice has been given to you. These inspections are to check on how the property is being maintained and to see what routine maintenance may be required.


On most occasions a duplicate key to all properties is retained by Raine & Horne for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours, but must be returned within twenty-four (24) hours. Service might be available out of office hours or on public holidays at a cost.

It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.

Locks may only be changed, after first obtaining permission from Raine & Horne or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.


We strongly urge you to insure your personal possessions against any loss, damage or theft. The landlord has no obligation to insure your personal belongings. We can help you to arrange insurance if required.

Electricity, Gas & Telephone

It is each tenants' responsibility to have the appropriate account placed in their name(s) and then to arrange to have a meter reading prior to moving in or vacating the premises.

Repairs and Maintenance

All repairs are to be put in writing, and signed by all tenants whose name appears on the lease.

Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.

If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.

Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.

Termination of the Tenancy Agreement

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.

The Residential Tenancy Agreement can be terminated by you in the following ways:

a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.

b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.

If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, an Agreement preparation fee and all advertising costs.

Please ensure that any other occupants of the property also read this information.


When searching for a rental property, think carefully about;

A rough estimate of how much rent you can afford to pay,

The standard of living you require (and any special needs you may have), and

Where you would like to live.

How do I search for a rental property?

With a large number of properties currently leased, the Raine & Horne Property Management Department is undoubtedly one of the largest single sources of available rental properties in the Dubbo area. We are one of the only agents in Dubbo that insist on having photographs and descriptive text of every available property on our website. Check our site or pick up a copy of our available properties list from one of our office for details.

How do I arrange to inspect a property?

We conduct individual inspections by appointment. This facilitates the speed of the application process, and enables our consultants to answer any questions that may arise. Contact the individual property manager should you wish to find out more about a property, or want to arrange an inspection.

How do I apply to lease a property?

If you have viewed a property that is available for lease and you want to make an on-line application, you will need to fill out the Application for Residential Tenancy, completing all areas where information is required. Every adult person who is going to be living at the property is required to complete the Application for Residential Tenancy. If there are more than 3 people who are going to live at the property, an additional form containing their information is required.
Please note that it is a requirement for every tenancy that rent payments are made by a direct debit facility, and a photocopy of proof of identification will be required for all applicants as indicated in the ID Check section of the Application for Residential Tenancy form.

What is the screening process and when will I be notified?

Once the Application has been received, it will be processed by the property managers who will confirm the information you have supplied. Your Application, together with any others that may have been received for the same property will be referred to the owner of that property for his / her instruction. You will be contacted by the property manager responsible for the property and advised of the outcome. This process normally takes forty eight hours.
What Happens When The Application Is Approved?
If your Application has been successful, you will be requested to call in at our office to complete the necessary documentation and pay a holding fee where applicable. When at the sign-up interview you will be requested to:

1. Sign 2 copies of the Tenancy Agreement and initial all clauses as having read and understood them;

2. Sign the Lodgement Form for the bond to be lodged with the Residential Tenancies Bond Authority; and

3. If you are taking possession of the property at that time, you will also be requested to sign a receipt for the keys to the property and to complete the Condition Report in duplicate, returning one signed copy to this office within seven (7) business days.

How do I organise payment?

All rents are payable in advance, and the only facilities we have for the payment of rent is by Pay Card, Bank cheque or direct debit.

Who do I call if any maintenance issues arise?

Further information regarding the property will be provided to you at the sign-up interview. However should any issues arise during this time, please contact your individual property manager on 6882 1755.