Tenants FAQ’s

Thank you for your interest in viewing one of our current rental properties. To register for an already listed open home, please visit the rental open homes page on our agency website. If the property you wish to inspect is not listed here, please register your interest in an inspection via the property page on our agency website.

Thank you for your interest in applying for a property with Raine & Horne Kallangur.

To apply for one of our properties, please follow the below steps.

  • Go to the rental property page on our agency website
  • Click on the property you wish to apply for
  • Click on the “apply” button associated with that property

You will be redirected to TenApp – our online application system, which has been designed for your convenience.

Simply complete your personal details, upload your supporting documents and submit.

You will now be able to track the application for this property in real time and apply for future properties in under five minutes.

Raine & Horne is partnered with Direct Connect to provide a free, no obligation service connection for our tenants.

Please see below a list of services they provide

  • Electricity and gas connections
  • Install new phone connections
  • Provide home and contents insurance

Please advise our office if you would like us to organise Direct Connect to contact you regarding service connections at your property.

The General tenancy agreement is used when renting a house, unit, apartment, townhouse or houseboat.
Please visit the link below for more information provided by the RTA.
https://www.rta.qld.gov.au/forms-resources/forms/forms-for-general-tenancies/general-tenancy-agreement-form-18a

If you are a current Raine & Horne tenant and have not had a pet approved at your property, you must request and complete a pet application and agreement form provided by your property manager. 
You will need to advise what type of pet, breed, age and other relevant information prior to obtaining the pet. 
Your property manager will then need to obtain permission from the landlord.

For a new rental application seeking to have a pet onsite, the pet must be noted on your application and permission from the landlord will also need to be obtained. This forms part of the application process.

If you are going to be late with your payment please contact your Property Manager immediately. 
We understand the unexpected does occur, communicating ahead of time with your property manager will give them more ability to assist you if this does occur. 

If you have not paid the full rent amount due on a particular day as agreed under the terms of the tenancy agreement, and that amount has remained unpaid for a period of 8 days or more you may be issued with a notice to remedy breach. Repeated late payment may affect your rental history and may also result in a termination of tenancy (this may vary on the state of the property).

Please consult with your property manager for more direct information relating to your tenancy.

If you lose the keys to your home or they are stolen, please let your Property Manager know immediately. 
Your Property Manager will make suitable arrangements for locks to be replaced using the office offices preferred Locksmith. You will be liable for the replacement costs. 

It is company policy that all repairs are lodged in writing. You can lodge written repair requests by submitting a maintenance request form through the online tenant portal. You can also lodge your repair requests by sending an email direct to your Raine & Horne Property Manager.

No, you do not need to be home, if you are not home at the allocated inspection time we will use our office set of keys to access the property. 
As part of our service to your landlord, the property will be inspected. You will receive notice in writing from your Raine & Horne Property Manager prior to any inspection taking place. 
The Property Manager will assess the condition of the property to ensure everything is in order and there are no safety issues at the property. 
It is also an ideal time for us to check on any maintenance repairs that may be required so if you have anything you would like to bring to our attention please advise the property manager during or before the inspection.

There are four easy steps to getting your full bond returned.

  • Ensure that your rent is paid up to date and inclusive of your vacating date including any outstanding water invoices (if applicable to your tenancy). A final read will also be taken at the vacate inspection and will be required to be paid.
  • Clean the premises or have it cleaned by a professional cleaner (at your expense) as per the cleaning list provided by your property manager.
  • Make sure all keys, the exit condition report(completed) and the bond refund form provided by your property manager are returned to the office on the vacate date and no later.
  • Make sure to provide your property manager with the receipts for the bond clean, carpet cleaning and flea control (if applicable).

Once the above criteria have been met we can then refund your bond to you.