Landlord FAQ’s

This is completely up to you. Should you want to be notified of all repairs first, just let your Raine & Horne Property Manager know. If you have a particular tradesperson you would like us to use, that’s fine too. For any large repairs, your property manager would be happy to arrange more than one quote for you.

It is important to note that should an emergency repair occur at the property after office hours, the tenant can arrange for an emergency repair to be carried out without the approval of agent or owner as per the lease agreement.

We want you to have peace of mind that when it comes to repairs, we ensure our preferred tradespeople are fully qualified and insured so your property is maintained to the highest standard.

Routine inspections are conducted after a tenant takes possession of the property and are conducted regularly by your Raine & Horne Property Manager. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Raine & Horne team will contact you to discuss items noted on the report.

All potential tenants go through our selection process and must meet certain criteria. A tenant’s application for a property is based on previous rental history, employment/income and character references.

All applications we receive are only processed if the tenant has viewed the property or has had someone to view the property on their behalf. The final decision for approval is up to the landlord, however your Raine & Horne Property Manager will offer their opinion based on their previous experience.

That’s easy…. Just notify your Raine & Horne Property Manager and they will put you in touch with the sales department for a free, no obligation sales appraisal.

In a crowded marketplace, you need to attract every possible tenant with a high impact, cost-effective campaign that showcases your property to perfection. The key to great results is effective marketing. We create tailored campaigns for each client by considering your property, your market, and latest research and trends so we reach the right prospective tenant at the right time.

The following methods have proven successful for us:

• Website - R&H.com.au is at the heart of our online presence. With an easy to navigate format with beautiful large photos, our website clearly communicates the important selling features of your property.
• Digital Exclusive to Raine & Horne - Amplify attracts more tenants, increases exposure and guarantees better results for your property. Amplify uses the latest in digital marketing technology to market your property by placing property ads across social media sites and search engines including Facebook, Instagram and Google, targeting audiences based on their online profile and behaviours.
• Property Alerts - Prospective tenants can also sign up to receive regular emails of new properties coming available and inspection times.
• Signboards - Our attractive signboards guarantee a lot of enquiries. Wherever possible we use a signboard on properties that are available for rent.
• Open Houses and Private Appointments - Open inspections are one of the best ways to show a property. They create a sense of competition and urgency, usually helping properties to lease quickly – sometimes with better than expected results.

Setting the correct market rent will ensure that your property will be rented as soon as possible. In order to achieve you the maximum rent possible, we consider the following factors:

• Market demand – this can be seasonal or affected by other factors.
• Stock availability – what other properties are available right now for rent and how do their location and features compare to your property? This will allow us to calculate a maximum rent for your property.
• Other rentals – how does your property compare to other homes that we have previously rented for other clients?

Yes. It is extremely important that one of your largest investments be covered by insurance. There are several policies out there so be sure to read the fine print so you know what you are covered for. Most policies cover you for loss of rent, malicious damage, public liability and some items of content such as curtains or carpet.

Rent arrears are something we take very seriously. This is why at the Raine & Horne we have a strict arrears process that our property managers adhere by to ensure any arrears are paid as quickly as possible. Communication via phone, email ,sms and by mail, ensure the tenant is made aware of the problem and asked to remedy the arrears immediately. Your property manager will notify you when your tenant becomes in arrears and will discuss the action plan moving forward.