Tenant Information


Department of Fair Trading Information for Tenants

When you rent a home in NSW and become a 'renter' or a 'tenant', knowing your rights and responsibilities will help you avoid or resolve differences you may have with your landlord, real estate agent, house-mates or neighbours.

Here are a few tips to help you decide which property would best suit your needs & take some stress out of the experience.

  1.  Your research & make sure the location you rent in has good proximity to amenities, facilities and transport options.
  2.  Spend a bit of time when inspecting properties to check such things as street noise, water pressure, aspect, heating methods etc.
  3.  Note any faults or problems. Pay attention to the condition of carpets and soft furnishings, cabinetry etc. If you do spot something wrong, make your property manager aware of these faults in writing ASAP.
  4.  Contact your property manager if there are problems. If cracks appear in the ceiling, the washing machine stops working or if you start to notice unpleasant odours, please let us know so we can make plans to rectify the problem.

Please click here for the New Tenant Checklist which details what you should know before signing a lease.


Relevant information for your knowledge about your tenancy include:

Bond Refunds                             

Safety & Security                          

During a Tenancy                         

Ending a Tenancy                           

Rent Increase                               

Domestic Violence                          

Breaking a Lease

Water Usage Bills

Privacy when Renting


Tenancy Agreement

Non Payment of Rent


If you don't find the answer you need give us a call on (02) 4732 1000