TENANTS - Emergency Plan


Sometimes you may be faced with an emergency situation. An emergency is a situation that can harm the tenant or cause further damage to the property if left unattended. As your property manager can only be contacted during business hours, below are some directions for you to follow in the case of an emergency.

If repairs are carried out that are not considered an emergency then you may be liable for the invoice.

Remember to leave a message stating you are a tenant of Raine & Horne Rockingham, along with your name, address and phone number.


  • Burst pipes
  • Blockage of toilet - if there are two toilets at property utilise the second toilet until next working day
  • No hot water
  • Gas leak
  • Glass breakage
  • Power lines down
  • Fire
  • Break in
  • Carpet damage – by water due to severe storm