Emergency Plan For Tenants

Emergency Plan
Residential Tenancy


What Do I Do When The Office Is Closed?

Sometimes you may be faced with an emergency situation. An emergency is defined as something that may harm someone, or may cause further damage to the property if left unattended.

Our Property Manager can only guarantee to be contacted during working hours*.

If an emergency occurs outside of our working hours, please refer to this Emergency Plan.

 

Emergency Situations include:

  • Blockage of toilet (if 2 toilets at property utilise 2nd toilet until next working day)
  • No Hot Water
  • Gas leak
  • Glass breakage
  • Power lines down
  • Fire
  • Break in
  • Carpet damage – by water due to severe storm

 

Note:

- Remember to leave a message stating “you are a tenant of Raine & Horne Rockingham” along with your name, address and phone number.
- If you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obligated to pay for any expenses incurred. Additionally, if any maintenance is carried out at the property and found not to be the owner’s responsibility but as fault by the tenant you will be held accountable for any expenses.
*Business hours are located on our website: rh.com.au/rockingham
 - **Blocked toilet applies only if there is 1x toilet at the premises

 

Emergency Situation What To Do Who To Call

Burst Pipe

First turn off the water at the mains to minimise damage and water loss

Palm Beach Plumbing & Gas 0419 921 538
Clayton Smith Plumbing & Gas 0412 139 611

Glass Break

If glass or door needs to be repaired immediately to secure the property please call

Port Kennedy Glass 0447 800 060
Jays Glass 0409 972 023

Blocked Toilet

First turn off the water at the mains to minimise damage and water loss. This only applies if there is 1x toilet at the premises

Palm Beach Plumbing & Gas 0419 921 538
Clayton Smith Plumbing & Gas 0412 139 611

House Fire

 

Emergency Services 000

No Hot Water

Gas system, check the pilot light is on. If it appears there is no gas then turn on your cook top if it is gas to draw the gas through the line, check that the gas is on in the meter box

Palm Beach Plumbing & Gas 0419 921 538
Clayton Smith Plumbing & Gas 0412 139 611

Electrical System check the appliance is switched on in the metre box. Check to see if it is instantaneous or storage system

Elite Electrical 0499 998 033
Andy Sparks Electrical 0417 980 993
Garry’s Electrical 0410 566 151

Break In

Report break-In to Police and obtain a Police report number. If glass or door needs to be repaired immediately to secure the property, please call contractor

Police 131 444
Port Kennedy Glass 0447 800 060
Jays Glass 0409 972 023

Gas Leak

If the fault occurs on the weekend or public holiday, please contact the contractors below.
Contact Alinta if the meter box smells

Palm Beach Plumbing & Gas 0419 921 538
Clayton Smith Plumbing & Gas 0412 139 611
Alinta Gas 13 13 52

Storm Damage

In the event of storm damage to the property and severe damage has occurred please call

SES (State Emergency Service) 13 25 00

Power Lines

 

Synergy 13 13 51
SES (State Emergency Service) 13 25 00

Impact to Building

In the event of this situation call Police obtain a Police Report Number.
If property needs to be secured call contractors

Police 13 14 44
SES (State Emergency Service) 13 25 00
Mussel Maintenance 0407 194286
Brownfoot Maintenance 0412 938 931

Loss of Power

It has come to our attention that tenants are reporting the fact that they have no power at the property without checking if the power is off in the area they live in first. Below is a check list to follow in the event you have loss of power. Please follow these steps and if you still have no power then call the office to report.

  1. Go to the meter box to see if the RCD (residual current device) has tripped. If so turn back on.
  2. If the RCD has tripped, discern which appliance you were last using; plug this in again, if power goes out turn RCD back on. Plug appliance into another power point and turn on. If the RCD trips again then your appliance is faulty.

Try using another appliance to see if the RCD trips again.

  1. Call Synergy faults on 131315 to see if there is a power outage in the area and if so how long will it be out.

 If in the event that an Electrician is called or sent out to the property and it is not considered an emergency or the power outage is due to a faulty appliance, the RCD device has tripped and you have not checked first, you may be responsible for the invoice.


Situations That Are Not Considered An Emergency

These situations are NOT considered an emergency and must wait until the next business day to be reported to your property manager.

  • Blocked toilet (if property has two toilets)
  • Air conditioner not working.
  • General repairs and maintenance
  • Blocked sink or shower (we ask that you use Draino to try to unblock before reporting it to property manager)
  • Cook top or oven not working
  • Hot water system going hot and cold
  • Trouble with the reticulation system
  • Leaking taps
  • PEST CONTROL: ants, mice, rats, cockroaches, silver fish or any other pest or insect is the responsibility of the tenant and the owner is not obliged to pay for the treatment.

Wasps or Bee Hives

This is not an emergency. Many people are allergic to wasp or bee stings. If you find a hive at the property we ask that you do not touch or disturb it in any way. Call your property manager during business hours and we will arrange to have it sprayed.