This Policy statement applies to Raine & Horne Upper Coomera and sets out the policies of Palmtwon Pty Ltd, ABN 36 066 876 800 trading as Raine & Horne Upper Coomera, relating to personal information provided to us, or collected by us, through this internet site or from the activities of the real estate business. Unless you give you express consent otherwise, the attached policies govern how Raine & Horne Upper Coomera handles your personal information and safeguards your privacy.
Collection and storage of information about you
Information is directly collected from you by Raine & Horne:
- 'Market Opinion Request' or ‘Free Appraisal Request’ or other Data Collection Form on the above web sites. When you provide personal contact details for the purposes of the request or the particular form, they will be stored and may be used by Raine & Horne, Raine & Horne Offices or Raine & Horne Financial Services. The contact details will not be shared with non Raine & Horne related entities. The contact details will be used only to provide information about Raine & Horne related property information, real estate services or financial services.
- 'Email Alerts'When signing up for email alerts you will be required to provide a valid email address. This address is stored along with your search criteria in order to send information about Raine & Horne related properties that match your criteria.
- ‘Raine & Horne Newsletter’Your contact details will be stored by Raine & Horne and will be used to send you an electronic newsletter containing information about Raine & Horne and other property related information. You may unsubscribe at any time using the unsubscribe function contained in the delivery email.
Web Sites Analytics
Raine & Horne subscribes to Googles web analytics that tracks usage of Raine & Horne web sites. No personal information is collected by this process.
Who is authorised to access collected information?
General security information
Raine & Horne has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.
Use and disclosure of personal information
Raine & Horne will not disclose any personal information without your consent unless:
(a) such information must be provided to answer your queries submitted to this site or otherwise to provide you with a service that you have requested from us; or
(b) such information is required by law to be disclosed.
Raine & Horne may also use your personal information for direct marketing purposes. Please refer to the section on direct marketing set out below. Raine & Horne does not use your personal information for the purposes of marketing, other than direct marketing in accordance with the following section.
When you register using a form on a Raine & Horne web site you may receive material from Raine & Horne, Raine & Horne Offices or Raine & Horne Financial Services. If you are receiving marketing information and do not want to continue receiving this information, please email us at [email protected] and ask to be removed from the marketing list. We will notify you of our receipt of your request and use commercially reasonable efforts to remove your name from the marketing list within five (5) working days from the date of receipt of your request.
Records of your personal information
Please email us at [email protected] if you want to obtain a record of any information we might have collected from or about you during your visits to our site.
Correction and updating of your personal information
Please email us at [email protected] if you want to update or change any personal information that you believe that Raine & Horne may be storing.
Deletion of your personal information
If you want to completely delete any personal information you submit to Raine & Horne, you may do so by contacting us at [email protected]. We will notify you on receipt of your request and will use commercially reasonable efforts to functionally delete all such information from our database within five (5) working days from the date of receipt of your request. Please note that it might be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions.
Problems or complaints