Please refer to the NSW Department of Fair Trading fact sheet on Getting Repairs Done
Emergency repairs being defined as:
● a burst water service or a serious water service leak
● a blocked or broken toilet
● a serious roof leak
● a gas leak
● a dangerous electrical fault
● flooding or serious flood damage
● serious storm or fire damage
● a failure or breakdown of the gas, electricity or water supply to the premises
● a failure or breakdown of the hot water service
● a failure or breakdown of the stove or oven
● a failure or breakdown of a heater or air-conditioner
● a fault or damage which makes the premises unsafe or insecure
What is your emergency?
Have you contacted your power company? There may be a fault in the street
Have you checked with a neighbour? If you rent within a block of units it may be the Body Corporate that needs to be contacted for action.
Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting.
Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you need to get it repaired. Otherwise connect one appliance at a time until the faulty appliance is located. You will be charged a service fee if an electrician is required and finds a fault with one of your appliances.
No Hot Water
Is your system Gas or Electric? Have you arranged for the connection of your Gas or Electricity to the property?
If it is an Electric Hot Water System :
Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe - Pull up this lever until a flow of water starts coming out of the overflow pipe. Check the fuse in the meter box to make sure it is turned on.
Have you checked that the water tap on the hot water system itself is turned on?
If it is a Gas Hot Water System :
Have you checked to see if your pilot light has gone out? Some units can be easily relit - others may require a tradesperson. Check to see if the valve on the gas meter is turned on.
Lights Or Power Points Not Working
Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
Check to see if the light globe is blown.
Try the appliance in a different power point
Please call our preferred tradespersons for the following issues:
Plumbing/ Hot Water
Ken Barnes Plumbing -42269188
Illawarra Hotwater - 4226 4400
Easther Electrical - 0404 994 695
Jet Locksmith Services - 4229 2346
State Emergency Service
SES - 132 500