Managing your tenancy agreement should be a straightforward and simple process, so we have developed a guide that we hope will assist you in getting comfortable in your new home, and throughout the life of your tenancy.
The following information will assist you in dealing with Raine & Horne Batemans Bay and ensure a trouble free tenancy:
Office Hours for Enquiries and Advice
Open Monday to Friday 8.30am to 5pm
Saturdays 9.00am – 12.30pm
Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.
Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.
During the course of your tenancy, the premises will be inspected periodically by Raine & Horne. These inspections are to check on how the property is being maintained and to see what routine maintenance may be required. We are legally allowed 4 per year.
On most occasions, a duplicate key to all properties is retained by Raine & Horne for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours, but must be returned.
We strongly urge you to insure your personal possessions against any loss, damage or theft. The landlord has no obligation to insure your personal belongings. We can help you to arrange insurance if required.
Electricity, Gas & Telephone
It is each tenants' responsibility to have the appropriate account placed in their name(s).
Repairs and Maintenance
All repairs are to be put in writing.
Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.
Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.
If you wish to vacate the premises to which you rent, please contact your property manager.