Emergency Repairs

If the emergency is life threatening, please call triple zero (000). 

Emergency repairs are:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.
Source: Residential Tenancies Authority

Should you require emergency after-hours work at your property, please contact the below approved after-hours tradespeople:

Locksmith:        Shain’s Local Locksmiths     0425 837 511

Electrical:          DC Electrical                            1300 707 694

Plumbing:         Bell Plumbing                          07 3354 3300

All other repairs are considered routine repairs and a maintenance request should be completed and sent to our office.


Other emergency (24/7) numbers:

Energex Emergency: 13 19 62 - to report any fallen power lines or electric shocks.

Energex Emergency: 13 62 62  - if you have lost power or are experiencing electricity supply problems.

SES: 132 500 – for help with a damaged roof, rising flood water, fallen trees on buildings or storm damage.


During storm season (from October to March), pre-filled sandbags can be collected from the below depots:

  • Darra - South Depot, 38 Shamrock Road
  • Morningside - Balmoral Depot, 9 Redfern Street
  • Newmarket - SES Depot, 66 Wilston Road
  • Zillmere- North Depot, 22 Jennings Street