Tenants FAQ’s
Contact the agency and they will be able to arrange a suitable time for you to view the property you are interested in. Our agency prefers applications to be filled in prior to inspections taking place.
Ask the property manager to supply you with a rental application, complete the form in full and provide 100 points of identification with it. Submit this to the property manager as soon as possible to have your best chance at securing the property.
Talk to your property manager, they will be able to let you know who services the utility connections to the property.
A Residential Tenancy Agreement, in other words a lease, allows a tenant to rent a property from an agent/landlord and sets out the terms of the agreement, e.g. How much rent to pay per week, how to pay the rent, how many occupants are approved for the property, what services you will need to pay, such as electricity, water, gas.
Pets are approved upon application and is written into your lease agreement, if pets have been approved. As a tenant you are required to have prior written approval before having a pet on the property.
We encourage you to talk to your property manager. Your property manager will be able to assist you further.
Report the loss to your property manager immediately. If you have been locked out during open hours, the agency will allow you to borrow a set upon photo identification being shown to one of the staff members. If you are in need of a new set, the agency will provide you with a new set at the tenants cost. If you have lost the keys permanently the agency may need to change the locks and this will also be a cost incurred by the tenant.
It is company policy that all repairs are lodged in writing. You can lodge written repair requests by submitting a maintenance request form through the online tenant portal. You can also lodge your repair requests by sending an email direct to your Raine & Horne Property Manager.
No, we will use our office set of keys for the property to conduct the routine inspections. You are more than welcome to be present at the inspections, but this is not necessary.
We will send through a checklist as soon as we are notified that you are vacating the property. To ensure you have a full bond refund, there are four items that need to be addressed and they are listed below.
- Rent - any outstanding rent is paid promptly.
- Property Ready - the property is clean and grounds returned to their ingoing condition at the start of the tenancy. Please follow the final vacating guide for further details. The property must also pass the final inspection conducted by this agency. Your Property Manager will be able to put you in contact with our reliable cleaners.
- Outstanding Accounts - please ensure that any monies outstanding like water, any damages, compensation amounts and break lease fees are paid.
- Keys - ensure that all keys, remote controls etc have been returned.