Reporting General Maintenance

Reporting General Maintenance 

Maintenance matters should be reported to our office as soon as possible.

Unless it is urgent during business hours, please detail in writing via email the maintenance you require.

Once we receive this, we will contact the Landlord and appoint a tradesperson to contact you to initiate repairs. We do our best to have a tradesperson at your property as soon as possible. 

If you have not any contact from a tradesperson within 5 days of reporting the maintenance please call us to follow up.

Please note that If the tradesperson is called and it is proved that no repair was required (e.g. Incorrect use of item or tenant not being aware of the appliance function etc) the account shall be paid by the tenant.

If a tradesperson is called and the tenant is not present at the prearranged time (with notice given) the account shall be paid by the tenant

If a tradesperson is not permitted in the premises during normal working hours, the tenant will be required to pay the afterhours fee.