Falling Behind With Your Rent

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Paying Your Rent

Paying your rent Under the Residential Tenancies Act 2010, you are required to pay your rent on time. If you do not pay your rent when it is due, you are in rent arrears. Raine & Horne believes that the house you live in is the most important thing for you to maintain. If you do not pay your rent, you put your tenancy with Raine & Horne at risk.

At Raine & Horne we offer several ways that you can pay your rent:

  • DEFT Payment System
  • Cheque or cash

There may be a charge with some of the above options. We advise you to contact your bank regarding any associated fees.

Rent Arrears

You can expect the following from us, should your rent fall into arrears and you have not notified your Property Manager;

  • 1 to 3 days in arrears SMS sent and /or emails reminders
  • 3-7 days in arrears Phone call
  • 7-14 days in arrears Letter / Phone calls
  • 15 days in arrears Termination Notice for non payment of rent
  • 21 days in arrears Follow up in person / home or work
  • 28 days in arrears Eviction proceedings begin

Expiry of the Termination notice – The agent is within their right to apply to (NCAT) NSW Civil & Administrative Tribunal to have the matter heard at the Tribunal.

We would like to avoid the above process at all costs and therefore encourage tenants who are having difficulty paying rent to have regular discussions with their Property Manager.

Falling Behind With Your Rent Information for Tenants (Fair Trading Fact Sheet) - for further information please refer to the pdf on this page.