Tenants FAQ’s
Attend a scheduled open home or contact our leasing team to book a private inspection.
Apply via 1form.com.au or by clicking 'Apply' on the property listing at realestate.com.au.
Include 100 points of ID, income documents (payslips, bank statements), and any government support documents. Missing info may delay your application—ask our team if you're unsure.
Direct Connect can help with electricity, gas, water, internet, phone, insurance, and more. Just fill in their form, and a moving expert will contact you.
It’s a legally binding contract outlining rent, lease terms, bond amount, and other conditions. Read it carefully before signing.
Yes—with landlord approval (unless it's an assistance animal). Provide full pet details in your application. During tenancy, all tenants must submit a formal pet request form. Conditions like indoor restrictions or end-of-lease cleaning may apply.
Contact your Property Manager immediately. Communication is key. If rent remains unpaid for 14+ days (varies by state), a termination notice may be issued. Repeated late payments affect your rental history.
Notify your Property Manager right away. We’ll arrange lock replacement using our locksmith, and you’ll be responsible for the cost. If you change any locks, provide a copy to our office and return all keys when vacating.
All maintenance requests must be in writing. Use our maintenance request form or email your Property Manager directly.
No. If you're not home, we’ll use our office keys. You'll be notified in writing beforehand. It’s a chance to check the property condition and raise any maintenance needs.
- Pay all rent and charges
- Clean the property as per the Entry Condition Report
- Fix any damages
- Return all keys/remotes on time
Once these are met, your bond can be refunded.