General Repairs

Report any maintenance issues, leaks, or repairs in writing to your Raine & Horne Property Manager via email as soon as possible. We will respond promptly.

Urgent Repairs

For emergencies during business hours, call us immediately at 02 9191 3109. After-hours, contact the emergency tradespeople listed on your lease.

Urgent repairs include:
Burst water service
Broken water appliances wasting water
Blocked/broken toilets
Serious roof leaks
Gas leaks
Dangerous electrical faults
Flooding or flood damage
Severe storm or fire damage
Loss of gas, electricity, or water supply
Failure of hot water, heating, cooling, or laundry services
Any fault causing safety or security risks

Smoke Alarms

If smoke alarms or batteries aren’t working, notify your Property Manager immediately. Tenants may replace removable batteries but must inform the landlord or agent.

Air Conditioners

Regularly clean filters and vents to maintain performance and avoid costly repairs. Damage from neglect may be charged to tenants.

Fireplaces

Fireplaces can only be used with written permission from Raine & Horne Top Ryde. Some are ornamental or blocked, and unauthorized use risks fire hazards.

No Smoking Policy

Smoking inside the property is strictly prohibited. Tenants who smoke indoors will be responsible for professional cleaning and deodorising costs, which can be substantial.

Tenant Painting

Tenants may not paint the property without written permission. Only professional painters approved by Raine & Horne Top Ryde can undertake painting to avoid poor-quality work and extra costs.

Fixtures and Fittings

You may make minor changes (like fly screens or picture hooks) with written consent. Landlords cannot unreasonably refuse minor requests. Significant or structural changes require explicit approval. Strata approval may also be needed.

Leaking Taps

Report any leaking taps promptly, including washing machine taps, which may leak under pressure.

Lawn Maintenance

Tenants are responsible for mowing, edging, weeding, and trimming shrubs. If you want a lawn service, your Property Manager can recommend one (tenant cost).

Pool/Spa Maintenance

Unless agreed otherwise, pool and spa cleaning and maintenance are tenant responsibilities. Failure to maintain may lead to costly repairs charged to the tenant. Pool water must be kept topped up; do not empty without permission. Pool chemicals are tenant-provided.

Pool/Spa Fences and Gates

Notify Raine & Horne Top Ryde immediately if fences or gates malfunction or gates fail to self-close. Compliance with state pool safety regulations is mandatory.

Reporting Maintenance